Afrihost Business Uncapped Feedback

[Type RSA]

Authentication failed!! NO connection

Again!!!

This is becoming a habit..

Ja nee becoming a joke again!!

 

[Bryn]

Why has Afrihost blocked access to steamtrades.com? Loads of Saffers use the site, but I need to use a VPN to access it.

 

[slvR]

Why has Afrihost blocked access to steamtrades.com? Loads of Saffers use the site, but I need to use a VPN to access it.

How is access to this blocked on Afrihost?

 

[D3athR3aver]

Why has Afrihost blocked access to steamtrades.com? Loads of Saffers use the site, but I need to use a VPN to access it.

I seem to be able to access SteamTrades with no problem from my Afrihost 2Mbps Business Uncapped account.

 

[ScottulusMaximus]

DNS errors again now for me... Can only access a few sites and images not downloading, sort it Afrihost!!!

 

[AfriMan]

I sent a PM last night. No replies yet.

Are you trying to alienate us?

Sorry about that. Did you PM me or AfriGuy, cos I didn't see you message this morning?

 

[AfriMan]

Piss poor performance on YouTube atm.

Sorry to hear that. Have you run any tests so we can check latency and throughput on your line?

 

[AfriMan]

We've been complaining about Hulu streaming not working great on Afrihost for weeks. It works great on WebAfrica, Telkom and other ISPs. It's just Afrihost where it doesn't perform on the Business Account, but it performs great on the 1Gb free account.

Please don't make it sound like it's the first time you've heard about the Hulu issue

I know that there have been some complaints. It really depends on which services you are using like DNS.

As far as latency and throughput go, we should be having no issues with contention since both the North and South have received upgrades. We are shaping, but both networks are showing optimal overall performance at the moment, which should be ideal for streaming.

Can you tell if you are seeing increases in latency or diminished throughput on your side?

 

[AfriMan]

+1 , I also get poor performance on Hulu with Afrihost. Netflix is useless

Which DNS provider do you use?

 

[AfriMan]

so apparently I have line fault and require telkom. Any tips on speeding up the process? Or will I not be working from home soon again.

I have escalated the fault for you. Hopefully that will speed things up

 

[Chevron]

I know that there have been some complaints. It really depends on which services you are using like DNS.

As far as latency and throughput go, we should be having no issues with contention since both the North and South have received upgrades. We are shaping, but both networks are showing optimal overall performance at the moment, which should be ideal for streaming.

Can you tell if you are seeing increases in latency or diminished throughput on your side?

Which DNS provider do you use?

It's obvious the issue upstream and not on client side. Especially since international streaming working on other ISPs.

You need to get your senior engineers to look at your upstream providers, international routing, international capacity and international peering partners.

 

[AfriMan]

Like I said in the capped thread, they doing load shedding like eskom now! Been struggling for 3 nights in a row now!

Yeah, that's a pretty big jump. Seeing as we just got upgrades, it wouldn't make sense to loadshed - not that we ever would do this.

Right now we're seeing a lot more throughput and stable latency in general on the network, so we need to troubleshoot each report individually and look for commonalities. Chances are there are probably specific individual circumstances.

 

[AfriMan]

It's obvious the issue upstream and not on client side. Especially since international streaming working on other ISPs.

You need to get your senior engineers to look at your upstream providers, international routing, international capacity and international peering partners.

It would be difficult to do that without evidence to prove exactly where the issue is. Is it a specific routing or streaming issue? Is it a throughput or latency issue? Is it specific to US based or EU based services?

I really need more specific information to take this forward. I'm not saying there isn't a problem. But if I can get more specific troubleshooting evidence, I can tell our people exactly where to look.

 

[Nikkel]

Yeah, that's a pretty big jump. Seeing as we just got upgrades, it wouldn't make sense to loadshed - not that we ever would do this.



Right now we're seeing a lot more throughput and stable latency in general on the network, so we need to troubleshoot each report individually and look for commonalities. Chances are there are probably specific individual circumstances.

I'm not at home to give feedback on what's happening with the line during the day and its just been extremely frustrating getting home at night and then no connection!

 

[AfriMan]

Answer is pretty obvious to me - AH are juggling the accounts trying to plug holes as they appear as they don't seem to have sufficient capacity, particularly in the South. This is probably due to AH still signing up too many new accounts. I am sure that Afriman will yet again quote the company line and deny this but I think that the days of pulling the wool over our eyes and stringing us along have long passed as from the posts here we even see people with uncapped business accounts and, like me, capped accounts which we are guaranteed are not throttled or, to use the PC name so loved by Afriman, shaped, not getting the service they are paying a premium for. I have decided to go to bed now as video streaming is impossible - in fact for the past months I have not been able to stream more than about 4GB a day (I have 10Mbps adsl) and the buffering just drives me crazy! Maybe the authentication issues yesterday were due to the large number of people trying to connect to cancel their accounts. Just saying.

As I mentioned in a previous post, one thing we'd never do is go behind our clients back to purposely throttle or shape clients who have an unshaped product. That would destroy the trust between us and we'll never go that route. We have admitted that when we've been in need of upgrades we've seen contention, which has degraded throughput to this effect, but I'll put my job on the line and say we've never throttled or shaped (in any form) on Business or Capped accounts in order to reclaim bandwidth without informing our clients.

 

[AfriMan]

I'm not at home to give feedback on what's happening with the line during the day and its just been extremely frustrating getting home at night and then no connection!

Hope fully that issue is behind us. I'm not part of the technical team, so the stuff they say is a little over my head. But it sounds to me like they have some ideas and some major solutions have been put in place. We'll see tonight if they have the desired effect, but I'm confident we're going to sort this problem out.

 

[AfriMan]

Twitch streaming on high is working for me at the moment. Bandwidth ranging from 1.2 to 2 Mbps. Hopefully this lasts

Awesome

 

[Syco]

As I mentioned in a previous post, one thing we'd never do is go behind our clients back to purposely throttle or shape clients who have an unshaped product. That would destroy the trust between us and we'll never go that route. We have admitted that when we've been in need of upgrades we've seen contention, which has degraded throughput to this effect, but I'll put my job on the line and say we've never throttled or shaped (in any form) on Business or Capped accounts in order to reclaim bandwidth without informing our clients.

Sorry about last nights rant but trying to watch a streamed movie and even YouTube video with the constant buffering is really VERY frustrating! This morning things are working great and no buffering but I know that come this afternoon/evening the frustration will return. Please give us an honest, reliable answer as to when we can expect the AH awesomeness to come back. Oh how I long for those days again.

 

[Nikkel]

Hope fully that issue is behind us. I'm not part of the technical team, so the stuff they say is a little over my head. But it sounds to me like they have some ideas and some major solutions have been put in place. We'll see tonight if they have the desired effect, but I'm confident we're going to sort this problem out.

Ok lets hope I'll be able to use my remaining cap tonight before month end. Yes I know I'm in the wrong thread

 

[AfriMan]

Sorry about last nights rant but trying to watch a streamed movie and even YouTube video with the constant buffering is really VERY frustrating! This morning things are working great and no buffering but I know that come this afternoon/evening the frustration will return. Please give us an honest, reliable answer as to when we can expect the AH awesomeness to come back. Oh how I long for those days again.

No need to apologise for a rant - as long as you don't insult my cat (unforgivable)

I wonder if there isn't another issue. If you;re getting good service in the day, then we'll need to look further into this. The honest answer is that we have upgraded all our regional networks, so I don't expect any throughput or latency problems, especially for streaming. There will be shaping (on Home Uncapped, never on Business) so that we can ensure premium Business and Capped performance.

Could you please PM me?