Afrihost Business Uncapped Feedback

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thank you,didnt get a reply or anything so didnt know

thank you :)

i saw the query got removed from my user cp
but got the code from the email i sended you
 
You know I must be a sucker I originally reported issues about poor streaming in September last year, the ticket was never resolved, almost a year later and we are still having the same issues.
 
Hi Guys,
My line issue is with Critical care team for a week now. According to them, they have logged an issues with telkom to investigate my line. Any ideas how long does telkom takes to look at line issues?
 
iru786 said:
Hi Guys,
My line issue is with Critical care team for a week now. According to them, they have logged an issues with telkom to investigate my line. Any ideas how long does telkom takes to look at line issues?
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If we haven't heard from Telkom after 72 hours we can have the fault escalate, the Critical Care team usually takes care of this though :)
Drop me a PM with your email address and I'll see if there are any updates available for you.
 
League of Legends pings are like 190-200ms now after a brief disconnect half way through the game! I'm loving this! Did the Durban IPC get improved or something?
 
Afriguy. Can we have League of Legends and Diablo3 be tweaked a bit on the ports please ? (On the Business Uncapped). Maybe shorter route or something?
 
Napalm said:
Afriguy. Can we have League of Legends and Diablo3 be tweaked a bit on the ports please ? (On the Business Uncapped). Maybe shorter route or something?
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One or two steps in routing shouldn't really affect overall latency. If those steps are introducing significant latency then there is another issue with those links in the signal flow.
 
giggity said:
League of Legends pings are like 190-200ms now after a brief disconnect half way through the game! I'm loving this! Did the Durban IPC get improved or something?
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Nothing specific was changed, but we're always tweaking for best performance on the network, that's mostly MTN's network engineers continually trying to improve our client's overall experience.
 
AfriMan said:
Nothing specific was changed, but we're always tweaking for best performance on the network, that's mostly MTN's network engineers continually trying to improve our client's overall experience.
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Pings are back to 230ms now. Very strange...
 
What happened?
My AH Business account is terrible since 00:00... speeds are fluctuating and can't get a stable 2MB speed on any protocol (10MB line and account).
Switched to Vox and everything is flying... Please sort this out, this is becoming ridiculous. I am spending way too much time having to manage my DSL account in the daily. This should just work, it's supposed to be unshaped and unrestricted :(

It's not my line... I had Telkom at my house most of yesterday doing tests and checking the line, plus the link at the exchange.
 
AfriGuy said:
If we haven't heard from Telkom after 72 hours we can have the fault escalate, the Critical Care team usually takes care of this though :)
Drop me a PM with your email address and I'll see if there are any updates available for you.
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Its been a week now since i was told by critical care team that the fault is logged. I contacted them on monday and was told "Please note that unfortunately we have not received any further information from telkom as yet. However as soon as we do have any information for you we will let you know."
 
iru786 said:
Its been a week now since i was told by critical care team that the fault is logged. I contacted them on monday and was told "Please note that unfortunately we have not received any further information from telkom as yet. However as soon as we do have any information for you we will let you know."
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I'm sure they are also escalating the issue on their side, but I'll ask them to give you an update. I think the guy dealing with this query had mentioned they emailed you yesterday with an update though.
 
kohlhtor said:
Speed is slow in pe download afrihost 300 Kb/s telkom full line speed 636 Kb/s don't tell me it is the exchange
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We're checking our some reports of slow throughput on Capped and Business at the moment. I'm just waiting for an update on what could be happening here :(
 
AfriMan said:
I'm sure they are also escalating the issue on their side, but I'll ask them to give you an update. I think the guy dealing with this query had mentioned they emailed you yesterday with an update though.
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The quote is from the email i got from them on Monday. I've not received anything after that.
 
WTF is happening. I cant even browse now, browsing is extremely slow and sometimes pages just time out. Never mind stream Hulu. This is on my Business Account.

Downloads are 100%
 
Download Speed: 1295 kbps (161.9 KB/sec transfer rate)
Upload Speed: 544 kbps (68 KB/sec transfer rate)
Latency: 22 ms
8/7/2014, 8:19:36 AM

My latency is back to normal but my speeds are terrible today, 8Mb Business Uncapped, I have not seen full speed all week. Southern suburbs Cape Town.
 
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