Afrihost Business Uncapped Feedback

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NarrowBand said:
Or more accurately the demand is exceeding the capacity of the network. The way to fix it is to increase the capacity. Leave it as it is and you will shed customers until the demand and capacity reach equilibrium again.

We still don't have an explanation as to why this has only affected AH.
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I'm sure we don't want it to come to that, we'll have every aspect of what's happened here addressed as soon as the demand has normalised.
 
requiem said:
Communication is a two way street Afriguy. Your ad hominem attacks are getting a bit much at this point. The problem is not me. I am paying for a service that has now not been delivered for 8 days.

You claim the problem is demand, I tell you it can't be because xyz, you tell me to stop being unreasonable.

Where is the communication?
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As mentioned in previous communication, I simply cannot continue to engage with you on this level.
 
savage said:
Are we going to be closing accounts again now any time soon? Can't resolve / address a customer's problem, so let's send them on their way? Afrihost 101 it seems.
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I'm happy to have open communication with everyone and anyone on the forums, but everything has been addressed.
 
AfriGuy said:
I'm happy to have open communication with everyone and anyone on the forums, but everything has been addressed.
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Addressing the problem by telling me that I have to wait for a response - 8 days and counting - is not addressing the problem, but addressing the customer.

I'm simply sharing my thoughts with the community.
 
I'm quite sure I am not the only one who believes this...

Can we setup a straw poll here?
 
savage said:
Are we going to be closing accounts again now any time soon? Can't resolve / address a customer's problem, so let's send them on their way? Afrihost 101 it seems.
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I now closed my contract with AH.
My business can't be held hostage by AH and another possible ios update.
Very infuriating. Maybe others will follow suit, and AH will maybe learn from that.
 
ErnestG said:
I now closed my contract with AH.
My business can't be held hostage by AH and another possible ios update.
Very infuriating. Maybe others will follow suit, and AH will maybe learn from that.
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Sorry to see you leave, hopefully you'll be back soon!
I promise, we'll only get better going forward.
 
Still crap speed, cant even watch a youtube video, how much longer do we have to wait, this crap about things improving seems to be more lies, and now its weekend and we have to wait until Monday until any Afrihost reps are online again.
 
Seems to be a bit better on my side for now. Speed test on my 6mbps account is back to about half of my normal speed. Youtube though still struggling at even 240p
 
ErnestG said:
I now closed my contract with AH.
My business can't be held hostage by AH and another possible ios update.
Very infuriating. Maybe others will follow suit, and AH will maybe learn from that.
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Which ISP did you go with? If you don't want to post it on this thread then you can send me a message, I am also looking for another ISP...
 
JesseG said:
Which ISP did you go with? If you don't want to post it on this thread then you can send me a message, I am also looking for another ISP...
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We are also moving business accounts, would rather pay a bit more with a teir 1 ISP to avoid this sort of situation. The new Android OS is coming out next month and I am not sticking around here to find out how that turns out for Afrihost as I expect more of the same.
 
maniac6911 said:
We are also moving business accounts, would rather pay a bit more with a teir 1 ISP to avoid this sort of situation. The new Android OS is coming out next month and I am not sticking around here to find out how that turns out for Afrihost as I expect more of the same.
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Would you mind saying which ISP you chose?
 
For any of you having YouTube problems.. When the video begins and then stops to buffer, try hitting refresh. Every time I do, the video then loads at full speed 2nd time around.

Your mileage may vary, but it seems to be working for me. No idea why.

I'm having no other issues except YouTube, by the way - Morningside, Durban (Gordon Road Exchange)
 
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