Afrihost Business Uncapped Feedback

[AfriGuy]

Hmm, if something seems too good to be true, it probably isn't. Are the wheels falling off?

No ways I promise you, we'll bounce back from this better than ever!

 

[Hush9300]

Could you perhaps post a trace route up so we can see where the added latency is being introduced?

Sure.

To telkom.co.za

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Gavin>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 10 ms 10 ms 10 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2
.65]
3 92 ms 91 ms 102 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178
.17]
4 82 ms 79 ms 78 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 67 ms 78 ms 66 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 76 ms 80 ms 79 ms 41.181.139.109
7 77 ms 73 ms 74 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.1
7]
8 162 ms 157 ms 156 ms 196.43.25.137
9 161 ms 162 ms 162 ms 196.43.39.162
10 154 ms 153 ms 151 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 146 ms 149 ms 153 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
12 151 ms 153 ms 153 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

C:\Documents and Settings\Gavin>

To afrihost.co.za

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Gavin>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 10 ms 10 ms 11 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2
.65]
3 95 ms 97 ms 135 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178
.17]
4 70 ms 70 ms 74 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 78 ms 76 ms 77 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 66 ms 67 ms 66 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
7 66 ms 68 ms 67 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
8 88 ms 86 ms 85 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Documents and Settings\Gavin>

These used to consistently be sub 20ms...

Edit: Looks like IPC congestion to me.

Here are some speed tests. 4Mbps line

Local

http://speedtest.ookla.com/result/2356399610.png

International

http://speedtest.ookla.com/result/2356402600.png

 

[gconey]

Our engineers and Management team are working on this as top priority. As to what exactly is being done I'm not 100% sure. When I do have feedback I'll be sure to let everyone know.

For now, we're doing what we can to normalise latency as best as possible.

That's not specific, that's the same generic response as before. I feel like we are going around in circles. Can Afriman be more specific or does he also lack the mandate?

 

[froot]

Could you perhaps post a trace route up so we can see where the added latency is being introduced?

While I won't kick AH to the curb over this, it does really screw with speeds and a bit with browsing. Luckily it's not unbearable today.

Pinging afrihost.com [197.242.144.102] with 32 bytes of data:
Reply from 197.242.144.102: bytes=32 time=83ms TTL=59
Reply from 197.242.144.102: bytes=32 time=79ms TTL=59
Reply from 197.242.144.102: bytes=32 time=84ms TTL=59
Reply from 197.242.144.102: bytes=32 time=85ms TTL=59

Ping statistics for 197.242.144.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 79ms, Maximum = 85ms, Average = 82ms


tracert afrihost.com

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 7 ms 7 ms 7 ms 105-236-*.*-esr-lo.mtnbusiness.co.za [105.236
.*.*]
2 93 ms 89 ms 87 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
3 100 ms 97 ms 94 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
4 111 ms * 85 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
5 158 ms 99 ms 102 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 92 ms 84 ms 90 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
7 88 ms 80 ms 77 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

 

[AfriGuy]

That's not specific, that's the same generic response as before. I feel like we are going around in circles. Can Afriman be more specific or does he also lack the mandate?

AfriMan may have some insiders info I've asked him to stop by and help you out.

 

[AfriMan]

That's not specific, that's the same generic response as before. I feel like we are going around in circles. Can Afriman be more specific or does he also lack the mandate?

It's not a question of mandate and authority, we cannot give you unconfirmed information until we have timeframes and data to announce. Our mandate is to engage with our clients and reassure them that this is being addressed at the highest levels of our company. I can assure you that we as a company as as concerned (if not more concerned) about how this affects our clients and the level of experience we are seeing.

As soon as I know that there is a confirmed announcement, we will make this public here and to our other clients.

 

[Hush9300]

Any feedback on the latency issues? I posted the trace route as per AfriGuy's request.

 

[AfriMan]

Any feedback on the latency issues? I posted the trace route as per AfriGuy's request.

Definitely seems like there is a spike in latency on the Northern network. We're seeing the same results in our tests from our DSL lines. Our team are working on this, and we should have some feedback soon (and hopefully results even sooner)

 

[Type RSA]

Eish this is never ending at the moment. Issue after issue after issue. WTF is going on? Someone sabotaging AfriHost?

 

[gconey]

It's not a question of mandate and authority, we cannot give you unconfirmed information until we have timeframes and data to announce. Our mandate is to engage with our clients and reassure them that this is being addressed at the highest levels of our company. I can assure you that we as a company as as concerned (if not more concerned) about how this affects our clients and the level of experience we are seeing.

As soon as I know that there is a confirmed announcement, we will make this public here and to our other clients.

Thank you for taking the time with yet another "no answer" to my question.

 

[sand_man]

While latency is still unacceptably high, throughput, as in the case with froot, is good. Particularly pleasing is the performance downloading torrents...

 

[AfriMan]

Thank you for taking the time with yet another "no answer" to my question.

I don't think asking the same question can elicit answers that we cannot give. We will keep replying, not add any spin to an issue I know many clients are asking about, but to reassure you that we are here to answer questions with all of the information that we have available. When we have more information to impart, I promise we can give you more comprehensive answers.

 

[AfriGuy]

While latency is still unacceptably high, throughput, as in the case with froot, is good. Particularly pleasing is the performance downloading torrents...

Out of interest, what's your streaming like at the moment? While downloads are quite network resource heavy, they aren't very reliant on latency. Odd I know, but I've seen guys torrent until they're blue in the face with 1500ms+ to their exchange o.0

 

[Type RSA]

Hoping to get a round or 2 of battlefield in tonight. So hope there is no latency when I get home (well except for the latency to my exchange that is still there now and then)

 

[AfriGuy]

Hoping to get a round or 2 of battlefield in tonight. So hope there is no latency when I get home (well except for the latency to my exchange that is still there now and then)

I'm keeping fingers crossed latency will be at a minimal - both from our end and on your exchange! I'm fairly certain that once the network demand starts dropping off latencies will return to normal.

 

[sand_man]

Out of interest, what's your streaming like at the moment? While downloads are quite network resource heavy, they aren't very reliant on latency. Odd I know, but I've seen guys torrent until they're blue in the face with 1500ms+ to their exchange o.0

Pretty damn good. Little to no buffering 720p, youtube. Usually I download material using IDM though and watch once it's down...

Browsing is painful today though, on account of the latency...

 

[AfriGuy]

Pretty damn good. Little to no buffering 720p, youtube. Usually I download material using IDM though and watch once it's down...

Browsing is painful today though, on account of the latency...

That's properly awesome to hear, browsing barred obviously
I must say, I'm quite surprised that streaming is performing so well on your end as it's heavily dependant on a pretty stable latency.

 

[sand_man]

That's properly awesome to hear, browsing barred obviously
I must say, I'm quite surprised that streaming is performing so well on your end as it's heavily dependant on a pretty stable latency.

Actually think this account has got stronger during the course of the day. Difference is I'm now at the office so can put it properly through its paces as opposed to how I was doing it earlier IE remotely...

 

[froot]

While latency is still unacceptably high, throughput, as in the case with froot, is good. Particularly pleasing is the performance downloading torrents...

I'm experiencing some issues with speed but only with single-threaded downloads right now. Otherwise it's mostly good.

 

[Hush9300]

That's properly awesome to hear, browsing barred obviously
I must say, I'm quite surprised that streaming is performing so well on your end as it's heavily dependant on a pretty stable latency.

Streaming is also great on my side. Browsing is also iffy for me.