Afrihost Business Uncapped Feedback

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Hush9300 said:
Am I the only one experiencing high latency right now?

Here is a trace to telkom.co.za

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Gavin>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 11 ms 11 ms 11 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2
.65]
3 183 ms 179 ms 187 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178
.17]
4 171 ms 190 ms 160 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 170 ms 168 ms 174 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 164 ms 164 ms 168 ms 41.181.139.109
7 174 ms 169 ms 172 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.1
7]
8 180 ms 178 ms 176 ms 196.43.25.137
9 176 ms 178 ms 172 ms 196.43.39.162
10 158 ms 157 ms 159 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 182 ms 178 ms 174 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
12 133 ms 139 ms 139 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

C:\Documents and Settings\Gavin>

And a trace to apple.com

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Gavin>tracert apple.com

Tracing route to apple.com [17.172.224.47]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 11 ms 11 ms 11 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2
.65]
3 181 ms 176 ms 174 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
4 179 ms 215 ms 183 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 163 ms 162 ms 156 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 366 ms 368 ms 370 ms 41.181.180.10
7 208 ms 202 ms 199 ms el-mse-2.za--pe-cr-1.za.mtnns.net [196.44.31.67]

8 180 ms 177 ms 187 ms 196.44.31.106
9 372 ms 373 ms 430 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
10 316 ms 317 ms 380 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
11 328 ms 324 ms 324 ms 195.50.122.181
12 464 ms 461 ms 461 ms vl-3608-ve-232.csw2.London1.Level3.net [4.69.166
.30]
13 391 ms 391 ms 393 ms ae-58-223.ebr2.London1.Level3.net [4.69.153.137]

14 452 ms 441 ms 447 ms ae-44-44.ebr1.NewYork1.Level3.net [4.69.137.78]

15 429 ms 433 ms 430 ms 4.69.201.70
16 451 ms * 435 ms ae-1-100.ebr1.Washington12.Level3.net [4.69.143.
213]
17 440 ms 438 ms 441 ms ae-8-8.ebr1.Washington1.Level3.net [4.69.143.217
]
18 415 ms 413 ms 408 ms ae-1-13.bar2.Charlotte1.Level3.net [4.69.200.213
]
19 416 ms 417 ms 423 ms ae-3-3.car1.Charlotte1.Level3.net [4.69.200.222]

20 424 ms 436 ms 434 ms APPLE-COMPU.car2.Charlotte1.Level3.net [4.71.126
.86]
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Gavin>
Click to expand...

Usage in the morning spiked a little faster than our shaper could bring it down, so our team jumped in to make manual changes. Latency should stabilise in a few minutes.

Sorry about that :(
 
Hush9300 said:
Am I the only one experiencing high latency right now?
Click to expand...

Nope, not just you.

Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms home.gateway.home.gateway [192.168.10.250]
2 9 ms 10 ms 9 ms 105-236-6-193-esr-lo.mtnbusiness.co.za [105.236.6.193]
3 177 ms 178 ms 177 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 190 ms 187 ms 189 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 181 ms 193 ms 177 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 211 ms 215 ms 211 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 175 ms 172 ms 175 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.17]
8 193 ms 188 ms 191 ms 196.43.25.137
9 185 ms 192 ms 194 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.146]
10 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: Destination net unreachable.

Trace complete.
Click to expand...
 
AfriMan said:
Usage in the morning spiked a little faster than our shaper could bring it down, so our team jumped in to make manual changes. Latency should stabilise in a few minutes.

Sorry about that :(
Click to expand...

Ah thanks. One of your support staff tried calling me at 04:30 this morning. Don't they know people sleep?

;)
 
Hush9300 said:
Am I the only one experiencing high latency right now?

Here is a trace to telkom.co.za

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Gavin>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 11 ms 11 ms 11 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2
.65]
3 183 ms 179 ms 187 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178
.17]
4 171 ms 190 ms 160 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 170 ms 168 ms 174 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 164 ms 164 ms 168 ms 41.181.139.109
7 174 ms 169 ms 172 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.1
7]
8 180 ms 178 ms 176 ms 196.43.25.137
9 176 ms 178 ms 172 ms 196.43.39.162
10 158 ms 157 ms 159 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 182 ms 178 ms 174 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
12 133 ms 139 ms 139 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

C:\Documents and Settings\Gavin>

And a trace to apple.com

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Gavin>tracert apple.com

Tracing route to apple.com [17.172.224.47]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 11 ms 11 ms 11 ms 105-236-2-65-esr-lo.mtnbusiness.co.za [105.236.2
.65]
3 181 ms 176 ms 174 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
4 179 ms 215 ms 183 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 163 ms 162 ms 156 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 366 ms 368 ms 370 ms 41.181.180.10
7 208 ms 202 ms 199 ms el-mse-2.za--pe-cr-1.za.mtnns.net [196.44.31.67]

8 180 ms 177 ms 187 ms 196.44.31.106
9 372 ms 373 ms 430 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
10 316 ms 317 ms 380 ms ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.20
3]
11 328 ms 324 ms 324 ms 195.50.122.181
12 464 ms 461 ms 461 ms vl-3608-ve-232.csw2.London1.Level3.net [4.69.166
.30]
13 391 ms 391 ms 393 ms ae-58-223.ebr2.London1.Level3.net [4.69.153.137]

14 452 ms 441 ms 447 ms ae-44-44.ebr1.NewYork1.Level3.net [4.69.137.78]

15 429 ms 433 ms 430 ms 4.69.201.70
16 451 ms * 435 ms ae-1-100.ebr1.Washington12.Level3.net [4.69.143.
213]
17 440 ms 438 ms 441 ms ae-8-8.ebr1.Washington1.Level3.net [4.69.143.217
]
18 415 ms 413 ms 408 ms ae-1-13.bar2.Charlotte1.Level3.net [4.69.200.213
]
19 416 ms 417 ms 423 ms ae-3-3.car1.Charlotte1.Level3.net [4.69.200.222]

20 424 ms 436 ms 434 ms APPLE-COMPU.car2.Charlotte1.Level3.net [4.71.126
.86]
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Gavin>
Click to expand...

Here's mine.... 10mb uncapped business account no less...

3tjfDnd.png
 
sand_man said:
Here's mine.... 10mb uncapped business account no less...

3tjfDnd.png
Click to expand...

Likewise:

1 6 ms 6 ms 7 ms 105-236-*.*-esr-lo.mtnbusiness.co.za [105.236
.*.*]
2 168 ms 167 ms 175 ms ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178
.65]
3 183 ms 185 ms 192 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
4 186 ms 191 ms ^C
Click to expand...
 
Hush9300 said:
Ah thanks. One of your support staff tried calling me at 04:30 this morning. Don't they know people sleep?

;)
Click to expand...

We'd rather call and get bliksemed than risk that your business or income is affected by additional downtime. If you submit an SMS, then we treat it as urgent. Even though we're a lot slower than we'd like to be - we still treat it as a priority request for assistance.
 
This thread had 56 pages or 828 posts when the Afrihost network issues started (19 September in my books). Since then there has been 52 pages or 782 posts. That's 828 posts (52%) in 6 months and 782 posts (48%) in 1 month and 5 days.

When there were no issues, this thread was quite for days and you would just sometimes see someone posting how great their experience has been. The tone and frequency (22 posts per day) of posts have changed completely in the past 35 days.

Afrihost maintains there are no issues on their side yet there are now people complaining daily about latency and throughput.

I have raved about Afrihost to my friends and family since joining them and actually said they are the benchmark for ISP's but since mid-September my opinion has changed dramatically.

I still have a small hope that sanity will return to the Afrihost fold. However when Telkom make their proposed changes in November I will most certainly re-evaluate my options. I can only see the Telkom bandwidth upgrades will make things worse from a user perspective.
 
Hush9300 said:
Ouch. At least I'm getting very good throughout...

Even with the higher than usual latency I'm still streaming the crap out of anything. 720p easily on Hulu and better than DVD on Netflix at the moment.
Click to expand...

I can't even stream 240p videos right now :( been getting these speeds since yesterday
 
Speedtest.net results and real world throughput is not correlating for me! Actual performance is significantly better than the speedtest.net results suggest.
 
sand_man said:
Speedtest.net results and real world throughput is not correlating for me! Actual performance is significantly better than the speedtest.net results suggest.
Click to expand...

Speed tests are often only rough indications of things. I find it, quite often in fact, to be really unreliable.
 
so three days after opening an incident, still have received no call from Afrihost. Last night I received a message stating...

"There was an issue earlier today with high latency in the northern region of South Africa. This should now be resolved. If you are still having issues please run a traceroute to a server you are having high latency. Alternatively run a traceroute to Afrihost.com. Please send us these results so we can identify what is causing the issues"

My first incident was logged on monday.

So are the test results I submitted then useless?

Afrihost - pull up your socks.
 
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