Afrihost Business Uncapped Feedback

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jeanres said:
@AfriGuy this is a business account, and there are issues, what is your AUP? and refunds for down time. Been messed up for 3+ hours.
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We posted earlier, we're seeing increased latencies and slow download speeds in the Cape Town region.
Our team are working with Telkom to have this resolved.
 
AfriGuy said:
We posted earlier, we're seeing increased latencies and slow download speeds in the Cape Town region.
Our team are working with Telkom to have this resolved.
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Thanks great, but you are not answering my questions, there is a reason why we pay a premium for business account, and cannot work with a network like this.
 
jeanres said:
Thanks great, but you are not answering my questions, there is a reason why we pay a premium for business account, and cannot work with a network like this.
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I fully understand that this is frustrating, and trust me - we're well aware that you guys are paying a premium. Unfortunately this looks to be a local issue, I'm still waiting on further confirmation if Telkom need to implement a fix here.
Unfortunately our Business accounts don't offer a fail over account.
 
AfriGuy said:
I fully understand that this is frustrating, and trust me - we're well aware that you guys are paying a premium. Unfortunately this looks to be a local issue, I'm still waiting on further confirmation if Telkom need to implement a fix here.
Unfortunately our Business accounts don't offer a fail over account.
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And by local you mean?
 
My business account has been dreadful today. I've had to reboot my router 5 times so far. It just slows to a crawl or stops working as time goes by.
 
Bryn26 said:
My business account has been dreadful today. I've had to reboot my router 5 times so far. It just slows to a crawl or stops working as time goes by.
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Sorry about this :( We shouldn't have seen slow speeds before our reported outage.
Please let me know once we've resolved the issues currently affecting our Southern IPC, if you're still having issues at all.
 
jeanres said:
And why did I need to check your website / here, you should sms business clients.
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We usually SMS clients once the outage has been resolved and we're seeing better results. We'll take your suggestion into consideration.
For now though, we're actively posting here, our website, Facebook, Twitter and Google Plus.
 
Our engineers are on site with Telkom working on DSL issues in the South Region, we hope to restore full services as quickly as possible.
 
Thinking of getting the 2meg business package. I've heard some people have had issues with lagging/throttling, is true with the business packages? Another thing, I'm in Bloemfontein, how would latency be to Cpt/JHB mweb servers? I currently get 40ms to mweb from my mweb account.
 
wir said:
Thinking of getting the 2meg business package. I've heard some people have had issues with lagging/throttling, is true with the business packages? Another thing, I'm in Bloemfontein, how would latency be to Cpt/JHB mweb servers? I currently get 40ms to mweb from my mweb account.
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We don't shape or throttle our Business accounts at all :)
 
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