Afrihost Business Uncapped Feedback

[xera]

@AfriGuy this is a business account, and there are issues, what is your AUP? and refunds for down time. Been messed up for 3+ hours.

I would also like to know. Been down for 4 days....

 

[AfriGuy]

I would also like to know. Been down for 4 days....

These latency issues haven't been ongoing for 4 days, it's only been today
If you've seen poor speeds for longer than today please send me a PM and I'll take a look at this further for you.

 

[jeanres]

Is there an ETA yet, I have a call with Rackspace in 30 minutes.

 

[cryptic1]

I hope I'm not the culprit who's consuming all the bw 'cos I'm flying at mach speeds (runs under the table)

 

[jeanres]

These latency issues haven't been ongoing for 4 days, it's only been today
If you've seen poor speeds for longer than today please send me a PM and I'll take a look at this further for you.

I am in cape town and the connection has been slow for a few days as well.

 

[AfriGuy]

Is there an ETA yet, I have a call with Rackspace in 30 minutes.

We don't have an ETR at this stage yet.

 

[jeanres]

We don't have an ETR at this stage yet.

Ok so can you give me an account with another ISP so that I can continue working and being in my webex?

 

[AfriGuy]

I am in cape town and the connection has been slow for a few days as well.

Forgive me if I'm wrong here (it's all a bit manic here) but didn't we discuss a potential exchange issue on your end?

 

[PurSpyk!!]

This is not good reminds me for the outage Mweb had a while ago, with no backup plan in place, and we sat without a connection for a long time. I need to pay bills, staff and without a decent connection I cannot even log onto my bank account!!

 

[eddief1]

Latency back to "normal' but lots of packet loss seems progress is being made.

 

[Gatecrasher]

Progress? I'm down to 1KB/s.

 

[AfriGuy]

Progress? I'm down to 1KB/s.

I'll have feedback posted up here shortly.

 

[jeanres]

Latency is not back to normal

PING telkom.co.za (196.43.22.222): 56 data bytes
64 bytes from 196.43.22.222: icmp_seq=0 ttl=240 time=84.972 ms
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
64 bytes from 196.43.22.222: icmp_seq=6 ttl=240 time=83.411 ms
64 bytes from 196.43.22.222: icmp_seq=7 ttl=240 time=81.073 ms

 

[jeanres]

I actually can't even trace route atm.... @AfriGuy my meeting start in 3 minutes

 

[AfriGuy]

The Southern Region DSL has been affected by an IPC failure. Telkom Specialists are onsite resolving the issue as quickly as possible.

 

[jeanres]

Just Afrihost IPC? or everyone else? because my 1GB mweb account is fine

 

[AfriGuy]

Just Afrihost IPC? or everyone else? because my 1GB mweb account is fine

Different networks use different IPC infrastructure, Telkom specialists are resolving ours.

 

[savage]

Have been with Afrihost on a Business uncapped for eons - this is the first that I'm having issues.

***** happens - I hope you guys get it sorted out soon! It is looking better, but lots of packet loss still.

 

[charliemoss]

Is this failure effecting just Afihost or all service that use MTN Business ADSL? I have a business that has 3 x 10mb Business lines and relies on a fast connection. Shall I move my account to another provider?

 

[eddief1]

The Southern Region DSL has been affected by an IPC failure. Telkom Specialists are onsite resolving the issue as quickly as possible.

So why can't we just use JHB IPC ? Is the system that hard wired