Afrihost Business Uncapped Feedback

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AfriGuy said:
No, I'm not stalling. Please don't throw around accusations. I've said we'll contact you, we will.
As for swaying peoples opinion - I'm not sure what this will prove? If you look at our track record we've provided an impeccable ADSL experience to clients.
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Good luck :)
 
I signed up for an Afrihost Business 4meg account today and I'm loving it thus far. It's really just blazing away. Keep up the great work! :)
 
I'm evaluating AfriHost's Business Uncapped ADSL , as a Plugg user. I signed up on Monday and have not yet seen the blistering performance I was expecting. My speedtest results are very inconsistent and never reach 4mb. When running speedtest from my Plugg account, I see very consistent speeds of 4mb, running the tests every 30 minutes and then changing accounts. Tedious yes, but at the moment I'm on the Plugg account and it's working better for me.
 
So I get a test account, works awesome, I am being throttled or shaped, based on my usage. Oh and critical care does not phone, they have gone home.
 
delonk said:
I'm evaluating AfriHost's Business Uncapped ADSL , as a Plugg user. I signed up on Monday and have not yet seen the blistering performance I was expecting. My speedtest results are very inconsistent and never reach 4mb. When running speedtest from my Plugg account, I see very consistent speeds of 4mb, running the tests every 30 minutes and then changing accounts. Tedious yes, but at the moment I'm on the Plugg account and it's working better for me.
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Sorry to hear that you aren't getting the best experience with us :(
Could you maybe post up some speedtest and traceroute comparisons so we can have a look at what's happening here?
 
jeanres said:
So I get a test account, works awesome, I am being throttled or shaped, based on my usage. Oh and critical care does not phone, they have gone home.
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Our team hasn't gone home yet. Where did you receive the test account from?
I can assure you we do not apply any shaping/ throttling on our Business accounts.
 
Test account speed test to JHB

Last Result:
Download Speed: 8330 kbps (1041.3 KB/sec transfer rate)
Upload Speed: 857 kbps (107.1 KB/sec transfer rate)
Latency: 49 ms
30 October 2013 at 5:30:13 PM SAST

Cape Town

Last Result:
Download Speed: 5907 kbps (738.4 KB/sec transfer rate)
Upload Speed: 840 kbps (105 KB/sec transfer rate)
Latency: 121 ms
30 October 2013 at 5:31:25 PM SAST

Test account is 90% of what it should be, my account is 2% of what it should be!

So afrihost please tell me why my "Account" is broken, and the test account performance way better, not as it should, but better.
 
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AfriGuy and AfriMan, you guys deserve a raise once all the shaping issues are sorted
 
jeanres said:
Why is everyone else's accounts fine :(
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jeanres said:
My line is with afrihost ffs
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I've had my business account for a week now I think and am happy with it even though i'm on a 1Mb
Even if your line is with AH, it still a 'line' issue and nothing to do with software based controls.
Maybe like me you live in a place where the lines are susceptible to the rain we've been having up here recently and goes up and down periodically. whats it like weather wise down there?

and as i type that a fricken thunderstorm breaks out and my line goes dood. thats ffs.
if AH treat you like Mweb treated many of u, then ya, open the floodgates, till then work methodically till a solution is found.
These guys are quite helpful afterall.

ah well will post when its up again.
 
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