Afrihost Business Uncapped Feedback

[Bryn]

That sounds more likely to be line or area specific. Usage on the network could never really be that consistent, it would fluctuate all the time.

What do traceroutes show at that time?

Trace routes sometimes indicate minor exchange congestion (20-40ms first hop) during the slow periods, but a router reboot takes the first hop down to the usual 9ms.

My internet didn't cut out last night though fortunately. The wobbly period lasted about 20 minutes.

 

[KoolDaffy]

Pretty odd. That kind of stuff I think could be linked to DNS issues. But we'd need to test further to confirm

Will keep checking today to see if the issue continues, if it does, I'll contact you.

 

[Bursty-dude]

After being extremely happy with the line finally working properly, I now wonder if iBurst account department people have started working for Afrihost....

Sitting with a disconnected line because a support email was answered two days after I sent it. Yes, two days to get a reply on a support ticket.
Afriman, I was happy that the line was sorted out and did not cancel my accounts. Now I have serious second thoughts....

 

[AfriMan]

Trace routes sometimes indicate minor exchange congestion (20-40ms first hop) during the slow periods, but a router reboot takes the first hop down to the usual 9ms.

My internet didn't cut out last night though fortunately. The wobbly period lasted about 20 minutes.

resetting the router re-establishes sync, but you'll probably find that if it's a congested exchange, everyone else sees a spike in latency while yours improves and then gradually it settles into a rhythm and your latency slowly rises.

Unless it's a syncing line issue, but unusual that it's time based, unless there electromagnetic interference somewhere like an electric fence causing the issue.

 

[AfriMan]

Will keep checking today to see if the issue continues, if it does, I'll contact you.

Please do

 

[AfriMan]

After being extremely happy with the line finally working properly, I now wonder if iBurst account department people have started working for Afrihost....

Sitting with a disconnected line because a support email was answered two days after I sent it. Yes, two days to get a reply on a support ticket.
Afriman, I was happy that the line was sorted out and did not cancel my accounts. Now I have serious second thoughts....

Sorry to hear this saga is still continuing. I get so relieved when you post that all is well.

Did you manage to get this sorted now? If not, please PM me and we'll work on this together.

 

[Bursty-dude]

Still not sorted out.
Will PM you now.

 

[bullzeye.za]

Any network issues at the moment? My blazing fast line is now capping out at ~1mb/s international

 

[Bursty-dude]

Any network issues at the moment? My blazing fast line is now capping out at ~1mb/s international

No idea. If I had any sort of connection, I would be able to help.

 

[bullzeye.za]

No idea. If I had any sort of connection, I would be able to help.

I get that you're upset, and I'm sure they'll help you out - But this isn't particularly useful to me

 

[blaaislaai]

Will the business packages have a price drop sometime soon? Please say yes?

 

[bullzeye.za]

Will the business packages have a price drop sometime soon? Please say yes?

I'm all for this, but please don't let it happen if they're going to increase contention.

Also, done some diagnostics. It's just to Hetzner that the packet loss is happening:

name@host:~$ mtr -s 15 -r -c 100 -i 0.1 host.myownnet.co.za
HOST: host                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 105-236-2-129-esr-lo.mtnb  0.0%   100    9.8  12.3   5.3 114.0  16.9
  2.|-- ipc-recieve-rb-4a.za.mtnb  0.0%   100    7.3  14.3   6.7  97.0  15.5
  3.|-- rb-cr-1.za--rb-dca-1.za-a  1.0%   100    7.6  15.5   7.1  93.9  16.5
  4.|-- jh-cr-2.za--rb-cr-1.za-a.  0.0%   100    8.1  11.5   7.1  33.9   5.5
  5.|-- qux-jh-dca-2.za-b.za.mtnb  0.0%   100    6.7  15.1   6.4  73.8  13.8
  6.|-- r1ams1.core.init7.net      0.0%   100  200.1 203.9 198.0 301.2  11.7
  7.|-- r1nue1.core.init7.net      0.0%   100  243.1 239.2 234.0 297.2   8.3
  8.|-- gw-hetzner.init7.net       3.0%   100  214.6 221.1 214.1 282.0  12.4
  9.|-- core12.hetzner.de         61.0%   100  231.5 232.7 230.7 257.2   4.4
 10.|-- core21.hetzner.de          8.0%   100  219.2 226.3 219.2 337.2  19.4
 11.|-- juniper3.rz19.hetzner.de   4.0%   100  234.3 249.6 233.5 345.6  26.9
 12.|-- hos-tr2.ex3k17.rz19.hetzn  3.0%   100  225.5 228.5 220.6 356.5  16.3
 13.|-- router.mynetwork.co.za   4.0%   100  218.6 224.3 216.8 318.6  17.7
 14.|-- vika.mynetwork.co.za     4.0%   100  234.4 240.1 233.4 321.2  16.2

And the reverse:

name@host:~$ mtr -s 15 -r -c 100 -i 0.1 afrihost.com
HOST: host2                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.myownnetwork.co.za   0.0%   100    1.8   0.2   0.1   1.8   0.2
  2.|-- static.33.65.76.144.clien  0.0%   100    1.0   1.5   0.7   4.3   1.1
  3.|-- hos-tr1.juniper3.rz19.het  0.0%   100    0.5   1.3   0.3  31.9   3.7
  4.|-- core21.hetzner.de          0.0%   100    0.6   2.2   0.4  76.5  10.2
  5.|-- core12.hetzner.de          0.0%   100    3.1   3.2   3.0   6.2   0.4
  6.|-- juniper4.rz2.hetzner.de    0.0%   100    3.1   3.4   3.0  10.5   0.9
  7.|-- am-tpr-1-nl.mtnns.net      3.0%   100   22.1  25.2  22.0  86.5  12.5
  8.|-- am-cr-2.nl--am-pr-1.nl-b.  6.0%   100   22.4  23.6  22.3  44.8   3.9
  9.|-- ls-cr-1.uk--am-cr-2.nl-a.  2.0%   100   22.1  28.0  22.0 104.6  15.9
 10.|-- lt-cr-1.uk--am-cr-1.am-a.  4.0%   100  173.6 173.8 172.8 212.9   5.2
 11.|-- ct-cr-2.za--ct-cr-1.za-a.  5.0%   100  178.5 178.9 178.3 186.1   1.4
 12.|-- rb-cr-1.za--ct-cr-2.za.mt  0.0%   100  238.6 202.1 197.9 242.5   9.1
 13.|-- jh-dca-2.za--jh-cr-1.za-a  3.0%   100  197.6 197.8 197.5 200.0   0.4
    |  `|-- 196.44.31.97
 14.|-- 196.30.1.53                2.0%   100  197.7 198.1 197.4 239.1   4.2
 15.|-- tengigabitethernet9-1.gw2  5.0%   100  199.9 209.6 197.8 328.3  34.4
 16.|-- tengigabitethernet5-2.hr1  7.0%   100  197.4 199.5 197.2 348.0  15.9
 17.|-- cms-gm.afrihost.com        1.0%   100  198.1 199.1 197.6 259.1   7.4

Seems something is up with the international link

 

[Bursty-dude]

Afriman FTW!!!

 

[AfriMan]

Any network issues at the moment? My blazing fast line is now capping out at ~1mb/s international

There are no issues that I am aware of. Are all speeds generally slow, or are you just seeing this on international (or one specific international server)?

 

[AfriMan]

Will the business packages have a price drop sometime soon? Please say yes?

I can't make any promises, but we are going to review our prices when Telkom upgrades complete mid-Feb. Also, I'm hoping the IPC cuts will give us some space to make our already awesome deals really smash the competition out there. But I trust in our management team that they have something really amazing planned

 

[blaaislaai]

I can't make any promises, but we are going to review our prices when Telkom upgrades complete mid-Feb. Also, I'm hoping the IPC cuts will give us some space to make our already awesome deals really smash the competition out there. But I trust in our management team that they have something really amazing planned

Awesome thanks Mr.Afriman

 

[AfriMan]

I'm all for this, but please don't let it happen if they're going to increase contention.

Also, done some diagnostics. It's just to Hetzner that the packet loss is happening:

name@host:~$ mtr -s 15 -r -c 100 -i 0.1 host.myownnet.co.za
HOST: host                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 105-236-2-129-esr-lo.mtnb  0.0%   100    9.8  12.3   5.3 114.0  16.9
  2.|-- ipc-recieve-rb-4a.za.mtnb  0.0%   100    7.3  14.3   6.7  97.0  15.5
  3.|-- rb-cr-1.za--rb-dca-1.za-a  1.0%   100    7.6  15.5   7.1  93.9  16.5
  4.|-- jh-cr-2.za--rb-cr-1.za-a.  0.0%   100    8.1  11.5   7.1  33.9   5.5
  5.|-- qux-jh-dca-2.za-b.za.mtnb  0.0%   100    6.7  15.1   6.4  73.8  13.8
  6.|-- r1ams1.core.init7.net      0.0%   100  200.1 203.9 198.0 301.2  11.7
  7.|-- r1nue1.core.init7.net      0.0%   100  243.1 239.2 234.0 297.2   8.3
  8.|-- gw-hetzner.init7.net       3.0%   100  214.6 221.1 214.1 282.0  12.4
  9.|-- core12.hetzner.de         61.0%   100  231.5 232.7 230.7 257.2   4.4
 10.|-- core21.hetzner.de          8.0%   100  219.2 226.3 219.2 337.2  19.4
 11.|-- juniper3.rz19.hetzner.de   4.0%   100  234.3 249.6 233.5 345.6  26.9
 12.|-- hos-tr2.ex3k17.rz19.hetzn  3.0%   100  225.5 228.5 220.6 356.5  16.3
 13.|-- router.mynetwork.co.za   4.0%   100  218.6 224.3 216.8 318.6  17.7
 14.|-- vika.mynetwork.co.za     4.0%   100  234.4 240.1 233.4 321.2  16.2

And the reverse:

name@host:~$ mtr -s 15 -r -c 100 -i 0.1 afrihost.com
HOST: host2                        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- router.myownnetwork.co.za   0.0%   100    1.8   0.2   0.1   1.8   0.2
  2.|-- static.33.65.76.144.clien  0.0%   100    1.0   1.5   0.7   4.3   1.1
  3.|-- hos-tr1.juniper3.rz19.het  0.0%   100    0.5   1.3   0.3  31.9   3.7
  4.|-- core21.hetzner.de          0.0%   100    0.6   2.2   0.4  76.5  10.2
  5.|-- core12.hetzner.de          0.0%   100    3.1   3.2   3.0   6.2   0.4
  6.|-- juniper4.rz2.hetzner.de    0.0%   100    3.1   3.4   3.0  10.5   0.9
  7.|-- am-tpr-1-nl.mtnns.net      3.0%   100   22.1  25.2  22.0  86.5  12.5
  8.|-- am-cr-2.nl--am-pr-1.nl-b.  6.0%   100   22.4  23.6  22.3  44.8   3.9
  9.|-- ls-cr-1.uk--am-cr-2.nl-a.  2.0%   100   22.1  28.0  22.0 104.6  15.9
 10.|-- lt-cr-1.uk--am-cr-1.am-a.  4.0%   100  173.6 173.8 172.8 212.9   5.2
 11.|-- ct-cr-2.za--ct-cr-1.za-a.  5.0%   100  178.5 178.9 178.3 186.1   1.4
 12.|-- rb-cr-1.za--ct-cr-2.za.mt  0.0%   100  238.6 202.1 197.9 242.5   9.1
 13.|-- jh-dca-2.za--jh-cr-1.za-a  3.0%   100  197.6 197.8 197.5 200.0   0.4
    |  `|-- 196.44.31.97
 14.|-- 196.30.1.53                2.0%   100  197.7 198.1 197.4 239.1   4.2
 15.|-- tengigabitethernet9-1.gw2  5.0%   100  199.9 209.6 197.8 328.3  34.4
 16.|-- tengigabitethernet5-2.hr1  7.0%   100  197.4 199.5 197.2 348.0  15.9
 17.|-- cms-gm.afrihost.com        1.0%   100  198.1 199.1 197.6 259.1   7.4

Seems something is up with the international link

Maybe an issue with their hosting network. Seems fine while it's still on our network

 

[bullzeye.za]

Maybe an issue with their hosting network. Seems fine while it's still on our network

Until this morning..

user@host:~$ mtr -s 15 -r -c 100 -i 0.1 router.mynet.co.za
HOST: host                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 105-236-2-129-esr-lo.mtnb  7.0%   100    6.4  11.2   5.3  47.9   8.9
  2.|-- ipc-recieve-rb-4a.za.mtnb 10.0%   100   19.1  12.3   6.7  65.9   9.6
  3.|-- rb-dca-2.za--rb-cr-1.za-a 95.0%   100    7.8  30.4   7.8  51.1  21.5
  4.|-- jh-cr-1.za--rb-cr-2.za.mt 10.0%   100   20.1  14.0   7.1  84.2  12.6
  5.|-- qux-jh-dca-2.za-b.za.mtnb  9.0%   100    7.3  11.7   6.5  59.4   9.4
  6.|-- r1ams1.core.init7.net      9.0%   100  199.6 204.9 198.2 243.2   8.6
  7.|-- r1nue1.core.init7.net      9.0%   100  244.4 240.6 234.3 293.0   9.2
  8.|-- gw-hetzner.init7.net      12.0%   100  243.6 232.7 225.4 308.0  12.9
  9.|-- core12.hetzner.de         29.0%   100  226.0 230.8 225.6 337.1  14.1
 10.|-- core21.hetzner.de         12.0%   100  217.4 222.1 216.5 273.5   8.7
 11.|-- juniper3.rz19.hetzner.de  14.0%   100  230.3 237.4 230.1 288.7  12.3
 12.|-- hos-tr2.ex3k17.rz19.hetzn  9.0%   100  213.9 219.6 212.9 266.4   9.4

Looks like packet loss on my first hop? This is a bad sign.

 

[bullzeye.za]

Until this morning..

user@host:~$ mtr -s 15 -r -c 100 -i 0.1 router.mynet.co.za
HOST: host                      Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 105-236-2-129-esr-lo.mtnb  7.0%   100    6.4  11.2   5.3  47.9   8.9
  2.|-- ipc-recieve-rb-4a.za.mtnb 10.0%   100   19.1  12.3   6.7  65.9   9.6
  3.|-- rb-dca-2.za--rb-cr-1.za-a 95.0%   100    7.8  30.4   7.8  51.1  21.5
  4.|-- jh-cr-1.za--rb-cr-2.za.mt 10.0%   100   20.1  14.0   7.1  84.2  12.6
  5.|-- qux-jh-dca-2.za-b.za.mtnb  9.0%   100    7.3  11.7   6.5  59.4   9.4
  6.|-- r1ams1.core.init7.net      9.0%   100  199.6 204.9 198.2 243.2   8.6
  7.|-- r1nue1.core.init7.net      9.0%   100  244.4 240.6 234.3 293.0   9.2
  8.|-- gw-hetzner.init7.net      12.0%   100  243.6 232.7 225.4 308.0  12.9
  9.|-- core12.hetzner.de         29.0%   100  226.0 230.8 225.6 337.1  14.1
 10.|-- core21.hetzner.de         12.0%   100  217.4 222.1 216.5 273.5   8.7
 11.|-- juniper3.rz19.hetzner.de  14.0%   100  230.3 237.4 230.1 288.7  12.3
 12.|-- hos-tr2.ex3k17.rz19.hetzn  9.0%   100  213.9 219.6 212.9 266.4   9.4

Looks like packet loss on my first hop? This is a bad sign.

Gave my router a kick in the pant over ssh ( Anyone ever tried rebooting a router with elinks? ) and this is sorted. My router was to blame, though last night was a network issue. Hetzner was kind enough to change my host's route, and that resolved the issue there.

 

[AfriMan]

Gave my router a kick in the pant over ssh ( Anyone ever tried rebooting a router with elinks? ) and this is sorted. My router was to blame, though last night was a network issue. Hetzner was kind enough to change my host's route, and that resolved the issue there.

Them darned routers! Varmints