Afrihost Business Uncapped Feedback

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Looney said:
So how many more months do I need to pay R700 for an unshaped business account that performs worse then a shaped home account?

How many more months and money must I throw down the drain until Afrihost actually lives up to its promise?

I signed up with afrihost because I was willing to pay for a truly Unshaped business account. Yet your accounts are not performing as promised on your website. This is blatant false advertising.

The fact that you are sincere about it and promising that when Telkom flip the switch everything will be good, that means nothing to me. I am not interested in Telkom this, Telkom that, capacity this, capacity that. It is not my problem.

Your business offerings should always be performing at it's absolute best. It's what we pay a premium price for. End of story.

If Afrihost cannot ensure that it's business offerings are performing then this needs to go to the ASA.

Sort your business accounts before Afrihost gets into anymore trouble.
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I understand your frustration, but I think nothing gets better when we engage each other in this way. Progress happens through conversations and we'll only get where we all need to go when we work together. If the legal route is how you'd prefer to deal with things, that is always your option to pursue.

I personally prefer to talk to my suppliers, understand their challenges and work out how we can move forward (if we can). It's always worked for me, and at the end of the day it's less frustration and hostility in the long run.

Just my personal opinion though :)
 
Rohan said:
something seriously wrong with international speeds, local speeds I am getting full 4m speeds but on international it is crawling at 30kb/s ?
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As far as I know international is performing as normal. It could be related to IPC, because I find there are some strange residual effects when contention is very high. I'd say let's wait until our IPC upgrade goes live - chances are this will go away like it did previously when we've upgraded.
 
AfriMan said:
As far as I know international is performing as normal. It could be related to IPC, because I find there are some strange residual effects when contention is very high. I'd say let's wait until our IPC upgrade goes live - chances are this will go away like it did previously when we've upgraded.
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Afriman the worse part of all is I use my connect for legitimate business reasons, why not block torrents and the likes for now so that you can have more bandwidth for streaming and VoIP, instead of degrading everything
 
jeanres said:
Afriman the worse part of all is I use my connect for legitimate business reasons, why not block torrents and the likes for now so that you can have more bandwidth for streaming and VoIP, instead of degrading everything
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It's a slippery slope - once we do things in the background that we're not supposed to do. I don't think we can - especially in light of the terms of the products. Contention is something that most could understand - but if we selectively shaped and changed the rules of the product arbitrarily that would result in a loss of confidence and trust between us and our clients :(
 
AfriMan said:
It's a slippery slope - once we do things in the background that we're not supposed to do. I don't think we can - especially in light of the terms of the products. Contention is something that most could understand - but if we selectively shaped and changed the rules of the product arbitrarily that would result in a loss of confidence and trust between us and our clients :(
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So set a notification on your website saying, we have capacity issues P2P will be unavailable and allow for real time services to work. Come on man, I can't even push to github while on Skype :(

@Afriman, if you cannot do this I expect a 75% refund for last month because I only got 25% of my line speed.
 
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You have acknowledged on mybroadband that there are capacity issues but yet you don't have it on your own website, what about people that are not tech savvy?

http://cl.ly/image/0q3q3t2h0A15

I know it seems like I am jumping on the bandwagon here, but it has come to a point where I cannot work on a daily basis.
 
jeanres said:
You have acknowledged on mybroadband that there are capacity issues but yet you don't have it on your own website, what about people that are not tech savvy?

http://cl.ly/image/0q3q3t2h0A15

I know it seems like I am jumping on the bandwagon here, but it has come to a point where I cannot work on a daily basis.
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I'll have your suggestion passed on, however for the moment - we believe we've providing the best possible experience under the circumstances.
Capacity should be here soon :)
 
AfriGuy said:
I'll have your suggestion passed on, however for the moment - we believe we've providing the best possible experience under the circumstances.
Capacity should be here soon :)
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You try and use your business product in these affected regions and still say that like you mean it.

It is going on a month now.

The irritation with the promise of soon and the mantra of best possible experience is now unbearable.
 
I do believe AH is doing what they can with what they have, realistically you need to start seeing that. However it does not mean you can't complain about it, it just means that you need to be realistic about it.

AH can't perform miracles and we are depended on telkom however you skin the cat; that won't change until they are demonopolized. If you have asked telkom to do a thing, they can very well just give you the finger. Sadly that is the state of affairs and true for any ISP as there is no ISP who can magically pull out IPC out of their rear ends.

At the end of the day like with everything if it is not working, it is not working and nothing stops you to try something else. If you stay AH has noted that they will do some sort of compensation.

We can cream and scream till we are blue if the donkey doesn't drink it is not going to drink, as such AH need to await telkom to do their ****ing jobs.
 
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Necuno said:
I do believe AH is doing what they can with what they have, realistically you need to start seeing that. However it does not mean you can't complain about it, it just means that you need to be realistic about it.

AH can't perform miracles and we are depended on telkom however you skin the cat; that won't change until they are demonopolized. If you have asked telkom to do a thing, they can very well just give you the finger. Sadly that is the state of affairs and true for any ISP as there is no ISP who can magically pull out IPC out of their rear ends.

At the end of the day like with everything if it is not working, it is not working and nothing stops you to try something else. If you stay AH has noted that they will do some sort of compensation.

We can cream and scream till we are blue if the donkey doesn't drink it is not going to drink, as such AH need to await telkom to do their ****ing jobs.
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Indeed ... but enough of the official textbook "empathy" / pacification... do not tell ME about MY rubbish experience.
I have spent time checking and rechecking my pots filters, running tests and diagnostics and fighting for days with Telkom as it was initially (for two weeks) identified as an exhange and / or line issue.

I am experiencing it and all its frustrations and I am paying for it and I was given the hoop-jumping run-around until the "official" acknowledgement.

To have this currently unusable product be deemed the best experience at this moment pushes my buttons!
 
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i.got~issues said:
You try and use your business product in these affected regions and still say that like you mean it.

It is going on a month now.

The irritation with the promise of soon and the mantra of best possible experience is now unbearable.
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I fully understand where you're coming from, believe me.
Greg mentioned in an article published on MyBB that we can expect the capacity to be here by the 10th April.

“We are waiting for Telkom to install this capacity and have been told it will be installed by 10 April,” said Payne.
http://mybroadband.co.za/news/adsl/99404-afrihost-adsl-performance-problems-addressed.html
 
i.got~issues said:
Indeed ... but enough of the official textbook "empathy" / pacification... do not tell about my rubbish experience.I have spent time checking and rechecking my pots filters, running tests and diagnostics and fighting for days with Telkom as it was initially (for two weeks) identified as an exhange and / or line issue.

I am experiencing it and all its frustrations and I am paying for it and I was given the hoop-jumping run-around until the "official" acknowledgement.

To have this currently unusable product be deemed the best experience at this moment pushes my buttons!
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As I've said its simple:

1) Leave: A) Credit reversal at bank or B) AH refund.

2) Stick it out: A) Wait for AH compensation.

Anything else is over complicating it. If you have to complain the complain about it, but don't think if you Zerg it it will go faster.
 
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Necuno said:
As I've said its simple:

1) Leave: A) Credit reversal at bank or B) AH refund.

2) Stick it out: A) Wait for AH compensation.

Anything else is over complicating it. If you have to complain the complain about it, but don't think if you Zerg it it will go faster.
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True. Point taken.

Then rather repeat "this is rubbish now, and it will be better on the 10th and you will be credited for the past month" than this pacification empathy routine.
 
AfriGuy said:
I'll have your suggestion passed on, however for the moment - we believe we've providing the best possible experience under the circumstances.
Capacity should be here soon :)
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Don't you think your clients should judge the experience and not what execs think?

I think the experience is horrible and so does almost all of the people posting here.

So please stop making decisions for your clients and listen to them
 
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