Are you seeing that from a torrent or file download, or is that your general speed on a speedtest?
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Afrihost Business Uncapped Feedback
- Thread starter Lino
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Are you seeing that from a torrent or file download, or is that your general speed on a speedtest?
prodigyX
Senior Member
My 10mb Uncapped Business account's performance is outstanding! It's the best uncapped account I've ever used.
It should be called the "10mb Uncapped Shizniz"
It should be called the "10mb Uncapped Shizniz"
AriMan please help!
I'm on a 2Mb business uncapped line and am getting speeds of 30Kb....it's been like this for a while now with no improvement.
The results from the TestApp are below
Ping Test:
ping 197.242.144.102
64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=247 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=61 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=68 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=358 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=69 ms
ping 8.8.8.8
Request timeout for icmp_seq 1
64 bytes from 8.8.8.8: icmp_req=2 ttl=43 time=386 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=276 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=43 time=236 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=43 time=261 ms
Trace Test:
traceroute -n 197.242.144.102
1 196.44.31.9 49 ms
192.168.0.1 205 ms 3 ms
2 41.181.165.1 70 ms
105.236.2.1 287 ms 260 ms
3 196.30.1.5 125 ms
41.181.178.8 265 ms
196.44.0.1 348 ms
4 196.31.220.2 70 ms
196.44.0.1 242 ms
41.181.165.1 86 ms
5 196.31.63.2 223 ms
196.44.31.9 240 ms 207 ms
6 196.30.42.1 66 ms
41.181.165.1 218 ms
196.30.1.5 343 ms
7 197.242.144.1 46 ms
196.44.31.9 194 ms
196.31.220.2 237 ms
8 196.30.1.5 184 ms
196.31.63.2 81 ms
9 196.31.220.2 192 ms
197.242.144.1 285 ms
10 196.30.42.1 59 ms
11 197.242.144.1 187 ms
traceroute -n 8.8.8.8
1 105.236.2.1 54 ms
192.168.0.1 7 ms
2 41.181.178.8 67 ms
196.44.0.1 73 ms
3 196.44.31.9 88 ms 85 ms
4 72.14.194.7 74 ms 60 ms
DNS Test:
nslookup www.afrihost.com
Name: www.afrihost.com
Address: 197.242.144.102
nslookup www.google.com
Name: www.google.com
Address: 74.125.224.147
Name: www.google.com
Address: 74.125.224.144
Name: www.google.com
Address: 74.125.224.146
Name: www.google.com
Address: 74.125.224.145
Name: www.google.com
Address: 74.125.224.148
nslookup thishouldfail.afrihost.com
Name: thishouldfail.afrihost.com
Address: 67.215.65.145
I'm on a 2Mb business uncapped line and am getting speeds of 30Kb....it's been like this for a while now with no improvement.
The results from the TestApp are below
Ping Test:
ping 197.242.144.102
64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=247 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=61 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=68 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=358 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=69 ms
ping 8.8.8.8
Request timeout for icmp_seq 1
64 bytes from 8.8.8.8: icmp_req=2 ttl=43 time=386 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=276 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=43 time=236 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=43 time=261 ms
Trace Test:
traceroute -n 197.242.144.102
1 196.44.31.9 49 ms
192.168.0.1 205 ms 3 ms
2 41.181.165.1 70 ms
105.236.2.1 287 ms 260 ms
3 196.30.1.5 125 ms
41.181.178.8 265 ms
196.44.0.1 348 ms
4 196.31.220.2 70 ms
196.44.0.1 242 ms
41.181.165.1 86 ms
5 196.31.63.2 223 ms
196.44.31.9 240 ms 207 ms
6 196.30.42.1 66 ms
41.181.165.1 218 ms
196.30.1.5 343 ms
7 197.242.144.1 46 ms
196.44.31.9 194 ms
196.31.220.2 237 ms
8 196.30.1.5 184 ms
196.31.63.2 81 ms
9 196.31.220.2 192 ms
197.242.144.1 285 ms
10 196.30.42.1 59 ms
11 197.242.144.1 187 ms
traceroute -n 8.8.8.8
1 105.236.2.1 54 ms
192.168.0.1 7 ms
2 41.181.178.8 67 ms
196.44.0.1 73 ms
3 196.44.31.9 88 ms 85 ms
4 72.14.194.7 74 ms 60 ms
DNS Test:
nslookup www.afrihost.com
Name: www.afrihost.com
Address: 197.242.144.102
nslookup www.google.com
Name: www.google.com
Address: 74.125.224.147
Name: www.google.com
Address: 74.125.224.144
Name: www.google.com
Address: 74.125.224.146
Name: www.google.com
Address: 74.125.224.145
Name: www.google.com
Address: 74.125.224.148
nslookup thishouldfail.afrihost.com
Name: thishouldfail.afrihost.com
Address: 67.215.65.145
Bursty-dude
Expert Member
And it sucks once more.....
I give up.
No use paying over a thousand bucks a month for a 10Mb line and an uncapped package and continually having issues like this.
When I get back from holiday on the 2nd May, I am cancelling.
Ping Test:
ping 197.242.144.102
64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=14 ms
Request timeout for icmp_seq 2
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=15 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=111 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=14 ms
ping 8.8.8.8
64 bytes from 8.8.8.8: icmp_req=1 ttl=44 time=189 ms
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
64 bytes from 8.8.8.8: icmp_req=4 ttl=44 time=189 ms
Request timeout for icmp_seq 5
Trace Test:
traceroute -n 197.242.144.102
1 192.168.0.1 1 ms 1 ms 1 ms
2 105.236.11.1 10 ms 9 ms 9 ms
3 41.181.178.8 13 ms 12 ms 12 ms
4 196.44.0.1 14 ms 14 ms 15 ms
5 196.44.31.9 14 ms 13 ms 13 ms
6 41.181.165.1 13 ms 13 ms 12 ms
7 196.44.31.9 14 ms 13 ms
196.31.220.6 14 ms
8 196.31.220.6 15 ms
196.31.220.2 15 ms 16 ms
9 196.31.220.2 15 ms
196.31.63.2 16 ms 14 ms
10 196.30.42.1 15 ms 15 ms 15 ms
11 197.242.144.1 15 ms
traceroute -n 8.8.8.8
1 192.168.0.1 1 ms 1 ms
2 105.236.11.1 9 ms 10 ms
3 41.181.178.5 14 ms 13 ms
4 196.44.0.1 14 ms 82 ms
5 196.44.31.9 13 ms 31 ms
6 41.181.165.1 13 ms 14 ms
7 209.85.253.1 179 ms
Request timed out *
8 Request timed out *
8.8.8.8 188 ms
DNS Test:
nslookup www.afrihost.com
Name: www.afrihost.com
Address: 197.242.144.102
nslookup www.google.com
Name: www.google.com
Address: 173.194.34.147
Name: www.google.com
Address: 173.194.34.144
Name: www.google.com
Address: 173.194.34.145
Name: www.google.com
Address: 173.194.34.148
Name: www.google.com
Address: 173.194.34.146
nslookup thishouldfail.afrihost.com
** server can't find thisshouldfail.com: NXDOMAIN
I give up.
No use paying over a thousand bucks a month for a 10Mb line and an uncapped package and continually having issues like this.
When I get back from holiday on the 2nd May, I am cancelling.
Ping Test:
ping 197.242.144.102
64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=14 ms
Request timeout for icmp_seq 2
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=15 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=111 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=14 ms
ping 8.8.8.8
64 bytes from 8.8.8.8: icmp_req=1 ttl=44 time=189 ms
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
64 bytes from 8.8.8.8: icmp_req=4 ttl=44 time=189 ms
Request timeout for icmp_seq 5
Trace Test:
traceroute -n 197.242.144.102
1 192.168.0.1 1 ms 1 ms 1 ms
2 105.236.11.1 10 ms 9 ms 9 ms
3 41.181.178.8 13 ms 12 ms 12 ms
4 196.44.0.1 14 ms 14 ms 15 ms
5 196.44.31.9 14 ms 13 ms 13 ms
6 41.181.165.1 13 ms 13 ms 12 ms
7 196.44.31.9 14 ms 13 ms
196.31.220.6 14 ms
8 196.31.220.6 15 ms
196.31.220.2 15 ms 16 ms
9 196.31.220.2 15 ms
196.31.63.2 16 ms 14 ms
10 196.30.42.1 15 ms 15 ms 15 ms
11 197.242.144.1 15 ms
traceroute -n 8.8.8.8
1 192.168.0.1 1 ms 1 ms
2 105.236.11.1 9 ms 10 ms
3 41.181.178.5 14 ms 13 ms
4 196.44.0.1 14 ms 82 ms
5 196.44.31.9 13 ms 31 ms
6 41.181.165.1 13 ms 14 ms
7 209.85.253.1 179 ms
Request timed out *
8 Request timed out *
8.8.8.8 188 ms
DNS Test:
nslookup www.afrihost.com
Name: www.afrihost.com
Address: 197.242.144.102
nslookup www.google.com
Name: www.google.com
Address: 173.194.34.147
Name: www.google.com
Address: 173.194.34.144
Name: www.google.com
Address: 173.194.34.145
Name: www.google.com
Address: 173.194.34.148
Name: www.google.com
Address: 173.194.34.146
nslookup thishouldfail.afrihost.com
** server can't find thisshouldfail.com: NXDOMAIN
Last edited:
Your ping on the second hop looks pretty horrible. It could suggest an exchange problem like congestion, or a line fault causing intermittent latency.
Have you tested if you get different results with the Telkom Guest Account?
Sorry about this - seems like this line just keeps dropping out.
Have you logged a fault again with Telkom, or are you getting good results on other ISP networks?
Pho3nix
The Legend
It was everything. Mention the speed as it is what I saw on torrents, then file downloads and finally on Usenet. All items where a capped account was flying.
Speedtest would not even load.
Bursty-dude
Expert Member
The fault is still open according to Afrihost.
I have no other ISP networks either. My ADSL line is through Afrihost along with the Mifi account.
And I am not going to go open free accounts with other ISP's just to see that the line is at fault.
It is Hellscum and their next to useless lines that are at fault.
I have no other ISP networks either. My ADSL line is through Afrihost along with the Mifi account.
And I am not going to go open free accounts with other ISP's just to see that the line is at fault.
It is Hellscum and their next to useless lines that are at fault.
Chevron
Serial breaker of phones
How do you expect us to help you then?
Everything you mentioned (except speedtest) could be affected if you have Protocol Prioritisation turned on. Is it definitely off?
Pho3nix
The Legend
Checked last night and just now and it was/is definitely off.
Asked my brother to let me know if the line is still stuttering along but suffice to say I'm not a happy camper at the moment
Bursty-dude
Expert Member
I pay Afrihost over R1000 every month for this ADSL service. They must make sure everything is running fine.
I am not going to spend my time opening free accounts at other ISP's to check line speeds and potential connection/line problems.
I open a support ticket, Afrihost must sort it out. That is what they are paid to do.
Bursty-dude
Expert Member
The LOL's are getting stronger by the hour.......
Chevron
Serial breaker of phones
I agree. But you are aware that AH have wasted months of people's time when they blamed their IPC issues as line speed issues?
Spending 5min getting another account is better than getting the run around for weeks/months.
This is exactly what we've done in the past for you though, and will continue to work closely with both Telkom and yourself to have all and any faults resolved.
Bursty-dude
Expert Member
I know for a fact that there was a previous line issue (I saw the damaged line outside our property and even showed it to Hellscum techs numerous times), and it took them over 11 months to fix that. After it was fixed, no issues at all with the ADSL for about 4 months. Until recently again.
It would not surprise me if there is another line that has been damaged somewhere, but that is not my problem. It lies squarely with Afrihost and Telkom to sort it out.
It would not surprise me if there is another line that has been damaged somewhere, but that is not my problem. It lies squarely with Afrihost and Telkom to sort it out.
Bursty-dude
Expert Member
And I owe you many cases of Bells already
I still say Gian must make a plan and buy out the whole of Telkom's ADSL side so that we can get decent levels of service. It still amazes me that your support people know more about the ADSL things than Telkom themselves know.
Literally hours on the phone to Telkom - still no line.
5 minute phonecall from Afrihost - line problem solved.
That was what happened yesterday morning.
Sadly today, it sucks again.
And I owe you many cases of Bells already
I still say Gian must make a plan and buy out the whole of Telkom's ADSL side so that we can get decent levels of service. It still amazes me that your support people know more about the ADSL things than Telkom themselves know.
Literally hours on the phone to Telkom - still no line.
5 minute phonecall from Afrihost - line problem solved.
That was what happened yesterday morning.
Sadly today, it sucks again.
Have you been in touch with our guys to have a fault logged?
I know it's frustrating, but Telkom really do need to come out and have things sorted out
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