Afrihost Business Uncapped Feedback

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If it helps I have a connection thats been classed as open on clientzone for the last 10 minutes or so now and I'm connected to a webafrica account (speedtests, afrihost was winning)
 
AfriGuy said:
Evening guys

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Really sorry about the downtime :(
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Again? Wasnt this same issue happening last night?
 
AfriGuy said:
Evening guys

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Really sorry about the downtime :(
Click to expand...

Thank you very much for the very quick feedback, AfriGuy :)
 
This is utter rubbish. Why should I pay over 2k a month and not be able to stream Hulu on 20Mbps business line.

I think it is time to move on.
 
TomasW said:
This is utter rubbish. Why should I pay over 2k a month and not be able to stream Hulu on 20Mbps business line.

I think it is time to move on.
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The only problem with this is that all ISPs in South Africa are a bit terrible at the moment. I have personally found that Afrihost has had the best customer care and level of service of all the other ISPs that I have tried (except for tonight's little problem), so I personally intend to stick with them :)
 
D3athR3aver said:
The only problem with this is that all ISPs in South Africa are a bit terrible at the moment.
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I would disagree. I've been with a few ISPs, none of them though have come close to being as unpredictable as AH. But I keep on paying because of the cheap bundled deal I have and in the hope that maybe one day they'll sort everything out.
 
D3athR3aver said:
The only problem with this is that all ISPs in South Africa are a bit terrible at the moment. I have personally found that Afrihost has had the best customer care and level of service of all the other ISPs that I have tried (except for tonight's little problem), so I personally intend to stick with them :)
Click to expand...

Crap. People always get told "there is no issue" when complaining about issues, and it takes days to get a response. Hulu works perfect on the 1Gb free account but not their 10/20Mb business account but we're told its the same. Lol. Sure.
 
D3athR3aver said:
The only problem with this is that all ISPs in South Africa are a bit terrible at the moment. I have personally found that Afrihost has had the best customer care and level of service of all the other ISPs that I have tried (except for tonight's little problem), so I personally intend to stick with them :)
Click to expand...

Ok, well I am the first to defend AH as I have been with them for very long time now, but if you read the threads going back months and months with respect to video streaming well then you can see that the issue is on their side and not only tonight.

Now how long will we be paying thousands of rands every month before someone takes us seriously. Well I am happy to give my money away for a quality service but not for this.

FFS this is a 20Mbps Uncapped Business Line.
 
whatwhat said:
Crap. People always get told "there is no issue" when complaining about issues, and it takes days to get a response. Hulu works perfect on the 1Gb free account but not their 10/20Mb business account but we're told its the same. Lol. Sure.
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Well, I am sorry to hear that your Hulu streaming isn't working, but as I personally don't have any need to stream Hulu or Netflix, my Afrihost account suits me just fine. I have honestly had experiences where I would only be able to get up to 20kbps during business hours from other ISPs, but with Afrihost I am able to get full speeds on my 2mbps at almost all times (except when my exchange decides to act up, but this is not Afrihost's fault).
 
D3athR3aver said:
The only problem with this is that all ISPs in South Africa are a bit terrible at the moment. I have personally found that Afrihost has had the best customer care and level of service of all the other ISPs that I have tried (except for tonight's little problem), so I personally intend to stick with them :)
Click to expand...

And on top of that, are you prepared to give over 2K a month for ISP that is bit terrible? Yeah, I did not thinks so. Would you go to a doctor that is just a bit terrible? FFS, how is this different.
 
DrJohnZoidberg said:
I would disagree. I've been with a few ISPs, none of them though have come close to being as unpredictable as AH. But I keep on paying because of the cheap bundled deal I have and in the hope that maybe one day they'll sort everything out.
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I am absolutely sure that there are other, "better" ISPs available, but they usually charge through the roof for the same types of linespeeds that I can get at Afrihost at an affordable price. Afrihost has thus far been the only ISP where I feel comfortable with the price vs. performance ratio. However, it must be said that I am currently only running on a 2Mbps line (my exchange can't handle any more than that :() so I am not paying as much as the 20Mbps accounts. I can understand your frustration if you pay more than R2k per month and you don't get the service you are expecting.
 
kohlhtor said:
Can not login
It is working on telkom
Is this happen every night
Click to expand...

There is a problem with the network. AfriGuy made a post about it:
AfriGuy said:
Evening guys

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Really sorry about the downtime :(
Click to expand...
 
DrJohnZoidberg said:
I would disagree. I've been with a few ISPs, none of them though have come close to being as unpredictable as AH. But I keep on paying because of the cheap bundled deal I have and in the hope that maybe one day they'll sort everything out.
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THis ^^

AH needs to get their act together or I for one will move on.

That aside, their telephone call staff leave ALOT to be desired .....
 
TomasW said:
This is utter rubbish. Why should I pay over 2k a month and not be able to stream Hulu on 20Mbps business line.

I think it is time to move on.
Click to expand...

We'll need to look at why you're not getting a constant stream. Is it a throughput issue? Are you having any problems with any other streams?
 
Fransh said:
No internet for me. I was told by afrihost support it's port problems.. sight..
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Port problems? They may refer to port errors, which basically means that we're losing connection to your router without warning.

Can you drop me a PM so I can confirm?
 
ScottulusMaximus said:
Afrihost, who hurt you?? Your Authentication Issues are affecting those you love, I think it's time for an intervention...
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I know they suck all around. We're working around the clock with MTN to get this sorted. I promise it's not for a lack of trying or spending. I believe we'll get this right, we've got some very clever people working together on this. Think of them as the Walter Whites of networking.
 
whatwhat said:
Crap. People always get told "there is no issue" when complaining about issues, and it takes days to get a response. Hulu works perfect on the 1Gb free account but not their 10/20Mb business account but we're told its the same. Lol. Sure.
Click to expand...

Business and Capped are drawn from the same data pool, so in terms of throughput and latency they should perform identically. We'd need to test further to determine what is causing different results. Not saying there is no issue, but either way we need focussed testing to isolate the issue :(
 
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