Afrihost Capped ADSL Feedback (MTN) - New beginning

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8 days and counting and not a single call from either Telkom or Afrihost. When Telkom managed my line, the longest I ever waited for a Telkom techie was 4 days. If you are a member of the public trying to decide on an ISP and reading this, be warned. Not even posting a complaint to their CEO on twitter has delivered any kind of urgency.
 
Deezy said:
8 days and counting and not a single call from either Telkom or Afrihost. When Telkom managed my line, the longest I ever waited for a Telkom techie was 4 days. If you are a member of the public trying to decide on an ISP and reading this, be warned. Not even posting a complaint to their CEO on twitter has delivered any kind of urgency.
Click to expand...

Hi Deezy, I'm sorry to hear about your outstanding issue. :( I can see your details in our Twitter inbox and we have escalated the matter with Telkom. I shall follow up with them again and we'll get your matter resolved as soon as possible.
 
Day 11 and still not a single response or update despite Afrimans constant reassurances. Support line doesn't even reply anymore. Beyond f@@@@ pathetic! Seriously!
 
Last edited:
Deezy said:
Day 11 and still not a single despite Afrimans constant reassurances. Support line doesn't even reply anymore. Beyond f@@@@ pathetic! Seriously!
Click to expand...

Not sounding cool at all! :( It looks like there is a very high workload in your area, but I'll do my best to prioritize your issue with Telkom.
 
super slow on Afrihost today. So bad that I thought my net had been cut off. on an 8mb line, the check my line tool says all is well-within limits for great service...tracert looks good. Not sure what's up :/
 
Hello Afrihost

It has been a year since my greedy hands laid claim to #DataSteal. If i recall it should be valid for 12 months, that being said I got around a month left and 160gb left.

It has been a good ride, but you are the proverbial girlfriend that has just broken up with me.
I find myself in a world of ISP fishes not being able to get what i initially had :D XD
The awesome mix of data vs period and being able to use it whenever i wanted.

Eish its been a good ride, I just find myself with a slap of reality check XD

Did i sign a prenup? lol
[video=youtube;aWIE0PX1uXk]https://www.youtube.com/watch?v=aWIE0PX1uXk[/video]
 
Last edited:
Belligerence said:
Hello Afrihost

It has been a year since my greedy hands laid claim to #DataSteal. If i recall it should be valid for 12 months, that being said I got around a month left and 160gb left.

It has been a good ride, but you are the proverbial girlfriend that has just broken up with me.
I find myself in a world of ISP fishes not being able to get what i initially had :D XD
The awesome mix of data vs period and being able to use it whenever i wanted.

Eish its been a good ride, I just find myself with a slap of reality check XD

Did i sign a prenup? lol
[video=youtube;aWIE0PX1uXk]https://www.youtube.com/watch?v=aWIE0PX1uXk[/video]
Click to expand...

:(
Glad to hear you got the most out of the Data Steal - it was an awesome comp!
Hope you're back soon though dude! I'll just leave this here.

tumblr_lsrwy6l8n01qa569y.png
 
Afrihost is a disaster again this morning. 8mb line, can get about 100KB/s from youtube. tracert looking poor. yesterday was great, today poor :(

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 12 ms 1 ms 2 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 2661 ms 707 ms 549 ms 41.181.178.30
4 991 ms 1110 ms 1677 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
5 1647 ms 901 ms * qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 790 ms 1777 ms 1849 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 2102 ms 2359 ms 741 ms 41.181.180.10
8 2126 ms 1823 ms * rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
9 496 ms 150 ms 254 ms 41.181.139.99
10 1579 ms 610 ms 38 ms 72.14.194.74
11 1648 ms 1886 ms 2076 ms 72.14.239.129
12 1717 ms 1882 ms 2163 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 2018 ms 1947 ms 1918 ms 41.181.178.30
4 1065 ms 1148 ms 1289 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
5 1329 ms 1446 ms 1635 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 1799 ms 654 ms 39 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 139 ms 147 ms 156 ms 41.181.180.10
8 1893 ms 2167 ms 2088 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
9 2074 ms 2646 ms 1431 ms 41.181.139.99
10 971 ms 899 ms 964 ms 72.14.194.74
11 2019 ms 2109 ms 2442 ms 72.14.239.129
12 1258 ms 1608 ms 1685 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.
 
politallycorrect said:
Afrihost is a disaster again this morning. 8mb line, can get about 100KB/s from youtube. tracert looking poor. yesterday was great, today poor :(

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 12 ms 1 ms 2 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 2661 ms 707 ms 549 ms 41.181.178.30
4 991 ms 1110 ms 1677 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
5 1647 ms 901 ms * qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 790 ms 1777 ms 1849 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 2102 ms 2359 ms 741 ms 41.181.180.10
8 2126 ms 1823 ms * rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
9 496 ms 150 ms 254 ms 41.181.139.99
10 1579 ms 610 ms 38 ms 72.14.194.74
11 1648 ms 1886 ms 2076 ms 72.14.239.129
12 1717 ms 1882 ms 2163 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 2018 ms 1947 ms 1918 ms 41.181.178.30
4 1065 ms 1148 ms 1289 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
5 1329 ms 1446 ms 1635 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 1799 ms 654 ms 39 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 139 ms 147 ms 156 ms 41.181.180.10
8 1893 ms 2167 ms 2088 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
9 2074 ms 2646 ms 1431 ms 41.181.139.99
10 971 ms 899 ms 964 ms 72.14.194.74
11 2019 ms 2109 ms 2442 ms 72.14.239.129
12 1258 ms 1608 ms 1685 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.
Click to expand...

That looks very much like an exchange or line problem.
What happens when you ping bras.afrihost.com
 
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=48ms TTL=63
Reply from 155.239.255.250: bytes=32 time=49ms TTL=63
Reply from 155.239.255.250: bytes=32 time=49ms TTL=63
Reply from 155.239.255.250: bytes=32 time=48ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 49ms, Average = 48ms

so now it's 100% fine and getting full speed. I had someone check the line once and they noted it's an Afrihost issue as the exchange had a surplus of capacity (like 50MB/s and peak consumption was 25ish). The line stats check out on afrihost's test thing... and like i said on other providers it's fine and even if i switch to afrigreen it's perfect
 
Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 12 ms 11 ms 12 ms 41.181.178.30
4 52 ms 79 ms 17 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178
.29]
5 11 ms 11 ms 11 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 11 ms 10 ms 10 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 11 ms 11 ms 12 ms 41.181.180.10
8 12 ms 13 ms 12 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
9 13 ms 14 ms 13 ms 41.181.139.99
10 12 ms 12 ms 13 ms 72.14.194.74
11 12 ms 12 ms 12 ms 72.14.239.129
12 13 ms 23 ms 12 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.
 
Are capped accounts shaped when downloading torrents?

Because im getting full speed (10mbps) on WebAfrica and 0.5 mbps on Afrihost. :mad:
 
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