Afrihost Capped ADSL Feedback (MTN) - New beginning

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AfriGenie said:
Huh... That would simply mean it is working, that does mean it is working well. I think Account's can sometimes be overly cautious, we've had instances in the past where a gentleman moved 1.3TB of data in a month, but was complaining because he is usually able to do 1.4TB.

If you feel you were done in, you are welcome to PM me the relevant Ticket ID, and I'll look into it.
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This was last year Aug-Oct, and even thought the issues might not be related, I still can't stream properly. I haven't been able to fully utilize my cap as a result. If I was 'n heavy downloader this might not have been the case. So will Afrihost credit me because only certain protocols/sites/requirements have not been working as it should?
 
Vegeta said:
Had problems up until 23:00 last night before I gave up, very very surprised to see the network status green this morning. What? Afrihost you guys are causing yourself reputational damage. We've seen ISP's that people flocked to at first close their doors after enough reputational damage was done. But maybe that's not a concern to you since MTN has deep pockets its all about perspective I guess...
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I'm on business uncapped. Had problems from about 6pm right up to about 22:00 when I switched off my router out of pure frustration. Couldn't do anything it was so slow and dead. Getting real tired of this.
 
Dianysis said:
I'm on business uncapped. Had problems from about 6pm right up to about 22:00 when I switched off my router out of pure frustration. Couldn't do anything it was so slow and dead. Getting real tired of this.
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I believe our team are following up a Telkom fault for you though?
 
Aquiva said:
This was last year Aug-Oct, and even thought the issues might not be related, I still can't stream properly. I haven't been able to fully utilize my cap as a result. If I was 'n heavy downloader this might not have been the case. So will Afrihost credit me because only certain protocols/sites/requirements have not been working as it should?
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Am patiently waiting to see a response to this posting.
I think that as AH admit that there are major problems affecting Capped accounts (particularly in the South) ALL capped users should be credited or be allowed to carry over unused bandwidth as many of us obviously cannot utilise all we pay for due to inefficiencies on Afrihosts' side. Once AH can again Guarantee us full service as advertised then Terms and Conditions can once again come into play.
I have floated this idea in posts previously but never got a response.
Am waiting with bated breath!
 
Syco said:
Am patiently waiting to see a response to this posting.
I think that as AH admit that there are major problems affecting Capped accounts (particularly in the South) ALL capped users should be credited or be allowed to carry over unused bandwidth as many of us obviously cannot utilise all we pay for due to inefficiencies on Afrihosts' side. Once AH can again Guarantee us full service as advertised then Terms and Conditions can once again come into play.
I have floated this idea in posts previously but never got a response.
Am waiting with bated breath!
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I would go for data to roll over!
 
Aquiva said:
This was last year Aug-Oct, and even thought the issues might not be related, I still can't stream properly. I haven't been able to fully utilize my cap as a result. If I was 'n heavy downloader this might not have been the case. So will Afrihost credit me because only certain protocols/sites/requirements have not been working as it should?
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We'll need to run through some troubleshooting to determine what's causing the issues first though :(
Have you chatted to our team about this at all?
 
Can anyone explain to me, how to check how fast you download on Apple Store on a Iphone 5s? I'm totally clueless, I'm more a Android user.
 
Thanks but I've been through this process before, as have many. Streaming have always been in some way an issue in the South and probably won't change for the better soon. It is known in the industry if you want to stream go to an IS backbone ISP, if not then Afrihost will be sufficient. This is said if there are no IPC issues, Network Software issues, DNS issues, iOS issues etc!
 
Strange, last night I had no issues streaming on twitch at source quality and in the background I was watching some youtube vids, I did not have any issues at all, no buffering or anything, The network was actually very fast last night for me, I have a 200gig AH account....this is not always the case tho, usually around 19:30 I have to change over to a WA account for streaming but last night was very good....
 
AfriGuy said:
I believe our team are following up a Telkom fault for you though?
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Yes they are.
But I am experiencing problems from both ends - Telkom and AH.
At times when I switch to an alternative ISP, it runs flawlessly. Switch back to AH - and bam, dead again.
And other times, everything is dead regardless of isp.
So yeah, fighting two battles.
 
Warren_cox said:
Strange, last night I had no issues streaming on twitch at source quality and in the background I was watching some youtube vids, I did not have any issues at all, no buffering or anything, The network was actually very fast last night for me, I have a 200gig AH account....this is not always the case tho, usually around 19:30 I have to change over to a WA account for streaming but last night was very good....
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Keep me posted on how things go tonight :)
 
Dianysis said:
Yes they are.
But I am experiencing problems from both ends - Telkom and AH.
At times when I switch to an alternative ISP, it runs flawlessly. Switch back to AH - and bam, dead again.
And other times, everything is dead regardless of isp.
So yeah, fighting two battles.
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It's really hard to troubleshoot when there are congestion issues on the exchange though :( Swapping over accounts does sometimes reset the port, so let's get the line fixed up 100% first and then we can start looking at the queries brought up for the data.
 
Aargh

Internets crawling now on Afrihost... Skype, unusable, international throughput plummeting...

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AfriGuy said:
It's really hard to troubleshoot when there are congestion issues on the exchange though :( Swapping over accounts does sometimes reset the port, so let's get the line fixed up 100% first and then we can start looking at the queries brought up for the data.
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Well tell you what - if AH can get my line sorted, I will stop fighting. Have been fighting to get it sorted since February.

One question - if the port gets reset - wouldn't my AH account also work better when I change back from the other isp account?

Just asking. .....
 
Henri18 said:
Can anyone explain to me, how to check how fast you download on Apple Store on a Iphone 5s? I'm totally clueless, I'm more a Android user.
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Download an application called N Stats which will show your current download speed in your drop down information bar.
 
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Dianysis said:
Well tell you what - if AH can get my line sorted, I will stop fighting. Have been fighting to get it sorted since February.

One question - if the port gets reset - wouldn't my AH account also work better when I change back from the other isp account?

Just asking. .....
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100% Correct.
 
Dianysis said:
Well tell you what - if AH can get my line sorted, I will stop fighting. Have been fighting to get it sorted since February.

One question - if the port gets reset - wouldn't my AH account also work better when I change back from the other isp account?

Just asking. .....
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We're doing our absolute best to get the line sorted out, but it's ultimately up to Telkom to sort out the congestion issues on the exchange.
 
Dianysis said:
Well tell you what - if AH can get my line sorted, I will stop fighting. Have been fighting to get it sorted since February.

One question - if the port gets reset - wouldn't my AH account also work better when I change back from the other isp account?

Just asking. .....
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Would you mind posting a traceroute here from your Afrihost account and another ISP?
 
Davedes said:
Would you mind posting a traceroute here from your Afrihost account and another ISP?
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Our team have already determined and discussed exchange issues with Dianysis :) Our Critical Care team is in touch with him.
 
AfriGuy said:
Our team have already determined and discussed exchange issues with Dianysis :) Our Critical Care team is in touch with him.
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I'm sure they have, would just like to see a traceroute of his exchange congestion.
 
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