Afrihost Capped ADSL Feedback (MTN) - New beginning

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froot said:
Was hoping to do some YouTube. Think I'll have to stick to offline media for now :(
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I know it sucks not being able to use YouTube :( Sincerely sorry about that, I'm sure we'll see some improvements around this soon though!
Can you let me know if the issues are still present today?
 
eltherza said:
Yip... and the speedtest latency to JHB is 210ms...

Something horribly wrong.

Reading between the lines with this proof of concept thing they are doing is that it's an MTN problem that won't be solved anytime soon - if at all.
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Seeing that as a local ping is far from acceptable :( Did you manage to grab a traceroute to see where the extra latency is being introduced?
 
i.got~issues said:
Aaaand now the Afrihost Android app does not work... gives error then quits.

Anybody else having issues with the app?

EDIT:

Nevermind... working now again.
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Oops!
It could have been a comms failure to ClientZone, definitely working now though :)
 
HermanTheGerman said:
5:47 in the morning: The Interwebz is dead! At least the Googly part of it. So fokn AH network is even too weak to deliver at this time of night when I'm kinda the only remaining customer stil/already awake and surfin'. Really guys, this is going on since way too long. We need a solution, and we need it fast and sustainable. So don't give us a sloppy quick fix but a sound working infrastructure. We see it everywhere around the world and even in SA how ISPs can deliver Pure Internet Joy without any problems. So why don't you?

Guess I'm giving you, AH, until tonight. If no better service by then I'm gonna stop all payments. One visit to the local Telkom office and they'll gladly take me back, so I'll be online again before you can even say »Ugh...«.
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Sorry about this :( I know we've been working really hard at normalising a stack of services this weekend. Are you still having troubles with Google services this morning?
 
sgs said:
Wow. Google is still totally kaput. Gmail hangs. YouTube dies. Yet, suddenly latency is gone. (Guess no one can stream, so plenty of bandwidth around... Or everyone has left leaving me to switch off the light?)

Had the same issues at work on Friday though. And that is on MTN directly. So I'm guessing there is a general MTN issue peering to Google. Yet, no-one could be bothered to fix things...
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I saw some issues crop up on Google services late Friday night, we did have this investigated though - and I think some tweaks followed on. I'm running some tests this morning and things seem to look a bit better - could you confirm too please?
 
Henri18 said:
Afripeeps,

I am sorry but I can no longer help you test your new network, due to family members being upset over the course of the this week and weekend.

On the 17th of Friday the new network kept disconnecting us from the internet, that my family came to me and blaming me for not everything working and keep going off and not loading. Well see we are 5 people who constantly need the internet to work and out of the 5, 3 people is studying including me. On Friday I had my Tutor calling me on Skype and had a session with him (appointment) for two hours which of those two hours I only got 10 minutes. I cannot get into contact with him anytime soon and now I have to go into my assignment blindfolded.

3 of us need the internet working at least 6 hours of the 7 days sometimes more. I’m mostly using the internet in evening for some gaming but that it. So my family forced me to get new internet which mean, I have to pay more money just so everyone can actually have internet and be happy, which have to come of my bank account, since we all pay a fair share, which they refused to pay more. And I am student and working part time, so for me this sucks big time, but got no other choice.

I have canceled my Afrihost account on the 18th of July before the 25th, but for some reason it say will only be canceled on 31 August, and I cannot pay again for internet I won’t use, and everyone here in my household is already on my case. We already moved to the other provider so they a bit better so yeah.

Anyway, I will be checking out Afrihost thread for improvements and will sometimes test my Afrihost free account to see if there any improvements.

Good luck with the new networks!
Regards
Henri!
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Really sorry about all the hassles we've caused you :( Afrigreen saw a heap of tweaks this weekend that did involve some disconnects, I'm sure we've got most of them out the way though.
Saying that though, I can fully understand your reason to cancel. You're more than welcome to PM me your details so I can double check on the date for you.
 
"sorry"..."work hard"..."soon"

these pop up a lot...and yet people still fall for it...

Just cancel and go somewhere else...like the FNB add always said...if you're not happy...switch!!

just my 2c
 
I can't authenticate at all. Another account works fine, but when I enter my Afrihost capped account details the router (DSL-2750U) gives a red internet light which flashes green twice every few seconds - according to the manual, that simply means the WAN connection is established but says nothing about the account. Help?
 
[XC] Oj101;15680724 said:
I can't authenticate at all. Another account works fine, but when I enter my Afrihost capped account details the router (DSL-2750U) gives a red internet light which flashes green twice every few seconds - according to the manual, that simply means the WAN connection is established but says nothing about the account. Help?
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That's odd :( I'd like to check the auth logs from my end, could you PM me your DSL username please?
 
Google services did not work at all this weekend, other ISP accounts it worked perfectly
 
aybbleek said:
Google services did not work at all this weekend, other ISP accounts it worked perfectly
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Really sorry about all this :( Extensive testing and tweaking went into Google services this weekend.
Are you still having issues this morning?
 
And Google still having issues today. 3 Times now my Gmail has lost its connection and says retrying in 1s.
This is not acceptable, most of my documentation is in Google Docs and my source code in Google Drive, if Google is broken I can't get my work done.
 
caroper said:
And Google still having issues today. 3 Times now my Gmail has lost its connection and says retrying in 1s.
This is not acceptable, most of my documentation is in Google Docs and my source code in Google Drive, if Google is broken I can't get my work done.
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I can't seem to get this replicated on my end :(
Are you using Google's DNS servers?
 
AfriGuy said:
Really sorry about all this :( Extensive testing and tweaking went into Google services this weekend.
Are you still having issues this morning?
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Yes, it is VERY temperamental. Definitely not giving me any customer satisfaction. I have gone from one of Afrihost's biggest fans to actually starting to really dislike the entire brand. As a company you are physically making me upset every day. Only Eskom and the government have management to screw up that badly until now. Well done guys...
 
aybbleek said:
Yes, it is VERY temperamental. Definitely not giving me any customer satisfaction. I have gone from one of Afrihost's biggest fans to actually starting to really dislike the entire brand. As a company you are physically making me upset every day. Only Eskom and the government have management to screw up that badly until now. Well done guys...
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I'd love to help get to the bottom of this.
Are there any tests that I can check to see where your problems with Google services are coming in?
 
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