Afrihost CAPPED ADSL Feedback (MTN)

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xrapidx said:
Anyone have issues browsing lately? Every couple of minutes, say 15 - my browser just drops connection, immediately saying all pages are unavailable for about 30 seconds, then it comes back.

Trace route looks like so:
Code: 
Tracing route to google.com [74.125.233.67]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.137.1
  2    18 ms    19 ms    35 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
  3    24 ms    12 ms     9 ms  41.181.221.254
  4    10 ms    20 ms    24 ms  41.181.184.28
  5    97 ms    90 ms    53 ms  196.44.18.8
  6    50 ms    10 ms    13 ms  196.44.31.106
  7   153 ms   186 ms   167 ms  196.44.31.221
  8   262 ms   220 ms   170 ms  209.212.111.203
  9   164 ms   166 ms   160 ms  rb-ad-1--msbm-rbg-1-a.mtnns.net [209.212.99.13]
 10     *      162 ms   160 ms  209.85.255.76
 11   216 ms   218 ms   200 ms  66.249.95.9
 12   213 ms   189 ms   200 ms  64.233.174.57
 13   177 ms   172 ms   172 ms  jnb01s02-in-f3.1e100.net [74.125.233.67]
Click to expand...

Your second hop should not be over 30ms, so I would guess that this could either be exchange congestion or a line fault :(
 
gdiza said:
It got sorted yesterday after I called the number... I can't exactly sit and type on MyBB when I'm on duty.
Apparently my SIM was the issue.

Something I love about Vodacom or Telkom. When I TWEET them an issue on Twitter, they call me...
Click to expand...

Our social media team does their best to call clients where they can, but it's not really practical for a small team. They do manage to resolve most queries that come through them though.
 
IdlePhaedrus said:
Have been doing some heavy downloading today. Not a single glitch so far. Everything running as expected, at full line speed, and have been connected to my AH capped account for 06Days 17hrs 06min 39sec according to my router, and only had about three VPN drops on my laptop this week. Am in Cape Town / Melkbos.

Sorry others are still having some hassles, but would like to thank Afrihost. My capped account is working very well thank-you.

Phaedrus
Click to expand...

Awesome, glad to hear that you're having a great experience :)
 
Voxratio said:
I think we can rule out weather problems. It's been 100% clear the entire day so far and when I got home this afternoon the line just didn't perform well. Slow speeds, 300ms ping to local server (pinged Dota 2 server, usually get ~30ms).

Oddly, it worked fine yesterday afternoon and I thought the problem had disappeared. I think it also worked this morning as I don't recall any major problems. However, right now the line is definitely not working as expected.
Click to expand...

If it works well at some points of the day, we can eliminate anything policy or shaping related, as this would be consistent whenever you tested. So we basically need to see what could be different at those different times of day :(
 
Voxratio said:
So internet was fine last night only after midnight. Terrible right now, since ~9am.

Anways, here is my traceroute:

Code: 
Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     2 ms     2 ms  192.168.0.1 
  2   297 ms   251 ms   172 ms  105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.1] 
  3   200 ms   140 ms   195 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86] 
  4   180 ms     *      284 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  5   289 ms   205 ms   424 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  6   462 ms   266 ms   336 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134] 
  7   435 ms   250 ms   309 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69] 
  8   280 ms     *        *     jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221] 
  9   196 ms   282 ms   187 ms  196.30.1.53 
 10   271 ms   323 ms   197 ms  196.31.220.25 
 11   214 ms     *      289 ms  196.31.63.206 
 12   336 ms   280 ms   174 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133] 
 13   320 ms     *        *     cms-gm.afrihost.com [197.242.144.102] 
 14     *        *        *     Request timed out.
 15     *      110 ms   192 ms  cms-gm.afrihost.com [197.242.144.102] 

Trace complete.

And just to be sure, I did it again:

Code: 
Tracing route to google.com [173.194.41.68]
over a maximum of 30 hops:

  1     1 ms     9 ms     1 ms  192.168.0.1 
  2   266 ms   178 ms   249 ms  105-236-6-1-esr-lo.mtnbusiness.co.za [105.236.6.1] 
  3     *      236 ms    91 ms  ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150] 
  4   179 ms   211 ms   191 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 
  5     *      163 ms   272 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  6   390 ms   552 ms   289 ms  ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113] 
  7   260 ms   243 ms   390 ms  ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.187] 
  8   384 ms   429 ms   224 ms  rb-ad-1--glgix-bloemf-1-a.mtnns.net [209.212.99.13] 
  9     *      321 ms   360 ms  209.85.255.78 
 10   289 ms   445 ms   335 ms  72.14.238.51 
 11   431 ms   500 ms   439 ms  lhr08s01-in-f4.1e100.net [173.194.41.68] 

Trace complete.

I'm no expert on these traceroute outputs, but that high latency on the second line doesn't look very promising (neither do those stars).
Click to expand...

This looks like severe congestion to me. If the exchange is congested (depending on your settings) it will timeout on the ping packets :(
 
znh said:
DSL syncs. Athenticates in seconds. Connection is so slow that most websites timeout. Afrihost website took 5 minutes to open (10Mbps line) Pretoria, Waterkloof area. My connection is so slow I am posting this from my CellC as I gave up. Are there any major lines down? or any planned maintenance in the area?
Click to expand...

There was an issue in Pretoria. I think it was due to Telkom exchange upgrades in the area.
 
Voxratio said:
Weird. I've never had any problems before. Been using this line for almost 6 months with literally zero problems, now suddenly this :( So who gets priority when there is congestion?
Click to expand...

The problem is nobody gets priority, so it 's the luck of the draw who's traffic goes through and who's gets stuck in the queue or packets timeout. Generally it's a pretty horrible experience for everybody :(
 
pumbaa said:
Afriman, need help here. I am currently on 4mpbs line, capped and doing around 250 to 270gig a month, am 59+ but downloading is in my blood, regretfully only wants to do it at night after 19h00 and over weekends my x box keeps me busy the remaining time (single shooter) AH does not allow only "after hours" like the others do. What do you suggest? always regarded your opinion with high regard
Click to expand...

Thanks for the compliment :)

I'm not sure if I have the right answer. Sounds like capped is a good solution for you. We don't have a bolt-on option like some of our competitors do, though we do offer the turbocharge feature on Uncapped which allows you to bypass shaping whenever you want to download, etc.

I'm a big fan of capped accounts myself, cos it also means that I don't have to worry about matching line speed to an uncapped account :)
 
Nevermind I just got a sms saying my upgrade was completed :)
 
Seems to be working fine today and last night. Lets hope the congestion fixes itself (get off the line, people!). Thanks for the help everyone :)
 
Whats going on today?


Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.0.1
2 212 ms 9 ms 78 ms 105-236-6-193-esr-lo.mtnbusiness.co.za [105.236.
6.193]
3 35 ms 25 ms 37 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 203 ms 527 ms 217 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 246 ms 67 ms 138 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 139 ms 137 ms 210 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 130 ms 277 ms 334 ms 196.44.31.99
8 487 ms 357 ms 38 ms 196.30.1.53
9 215 ms 138 ms 141 ms 196.31.220.25
10 1698 ms 27 ms 21 ms 196.31.63.206
11 291 ms 138 ms 16 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 2554 ms * 1667 ms cms-gm.afrihost.com [197.242.144.102]
 
Stellenbosch area.

My internet is almost dead, there is a connection but hell cant even open a browser window.
 
My account has been disabled for some reason today. All my internet packages have been disabled and the same is happening to two of my colleagues. What the hell is going on?
 
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