Afrihost CAPPED ADSL Feedback (MTN)

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:(

WebAfrica account
Code: 
Last Result:
Download Speed: 8651 kbps (1081.4 KB/sec transfer rate)
Upload Speed: 850 kbps (106.3 KB/sec transfer rate)
Latency: 25 ms
8/21/2014 6:00:29 PM

Afrihost account
Code: 
Last Result:
Download Speed: 2081 kbps (260.1 KB/sec transfer rate)
Upload Speed: 849 kbps (106.1 KB/sec transfer rate)
Latency: 51 ms
8/21/2014 6:01:46 PM
 
xrapidx said:
When I schedule a download, newsgroups, it seems to go constantly.

But when browsing, I keep getting "Page not found" - and I have to keep refreshing for about a minute, then it comes back - 15min later, same problem.

Happens on my laptop, and my wifes laptop, or a terminal session to one of the servers at home (internal session).
Click to expand...

This sounds like it might be a DNS or proxy issue. What settings are you using?
 
Bedford said:
Hey AfriMan,

Could you please confirm if there is an issue with downstream packloss. Spoke to ur team earlier and apparently there is some issue that has been happening for a few days, although i only seem to be affected by it today.

Im getting about 20% downstream packet loss, everything checked out at telkom and even tested with another modem
Click to expand...

We have only been having an issue to IS sites. For some reason there seems to be intermittent packet loss on traffic to any IS hosted service. We have been working with MTN and IS to restore normal peering services :(
 
froot said:
:(

WebAfrica account
Code: 
Last Result:
Download Speed: 8651 kbps (1081.4 KB/sec transfer rate)
Upload Speed: 850 kbps (106.3 KB/sec transfer rate)
Latency: 25 ms
8/21/2014 6:00:29 PM

Afrihost account
Code: 
Last Result:
Download Speed: 2081 kbps (260.1 KB/sec transfer rate)
Upload Speed: 849 kbps (106.1 KB/sec transfer rate)
Latency: 51 ms
8/21/2014 6:01:46 PM
Click to expand...

Doesn't look good at all. Latency up and throughput not great at all.

Have run any general diagnostics on your line so I can see what your general latency and pings look like?
 
AfriMan said:
This sounds like it might be a DNS or proxy issue. What settings are you using?
Click to expand...

Automatic assigned - and again, its only since moving to Afrihost at the beginning of the month.

Downloads run great 90% of the time, but browsing seems to have this issue.
 
AfriMan said:
Doesn't look good at all. Latency up and throughput not great at all.

Have run any general diagnostics on your line so I can see what your general latency and pings look like?
Click to expand...

My pings were fine, as was latency.
I was however, having 25% or so packet loss on the line.

It does seem to be isolated to 5pm-10pm-ish, which would indicate high usage somewhere, but it's not reflected in the latency.
 
xrapidx said:
Automatic assigned - and again, its only since moving to Afrihost at the beginning of the month.

Downloads run great 90% of the time, but browsing seems to have this issue.
Click to expand...

This does seem settings related, from the reports. We should really go through all your settings and check if there is anything that shouldn't be there :(
 
froot said:
My pings were fine, as was latency.
I was however, having 25% or so packet loss on the line.

It does seem to be isolated to 5pm-10pm-ish, which would indicate high usage somewhere, but it's not reflected in the latency.
Click to expand...

It's possible that there is high usage on the network, but we're not seeing general increases in latency and packet loss across the network. You would see this on all ISP accounts if this were a local or exchange issue :(
 
AfriMan said:
It's possible that there is high usage on the network, but we're not seeing general increases in latency and packet loss across the network. You would see this on all ISP accounts if this were a local or exchange issue :(
Click to expand...

Oh, yeah true that. :/
 
AfriMan said:
We'll need to run as many diagnostics as we can when it's happening so I can get an idea of what might be happening.
Click to expand...

Okies.

Well I just got myself a new router today, just to double-check that it's not router related.

Afrihost
Code: 
Your Latest Results
Last Result:
Download Speed: 5132 kbps (641.5 KB/sec transfer rate)
Upload Speed: 804 kbps (100.5 KB/sec transfer rate)
Latency: 47 ms
8/22/2014 5:14:22 PM

WA
Code: 
Last Result:
Download Speed: 8590 kbps (1073.8 KB/sec transfer rate)
Upload Speed: 852 kbps (106.5 KB/sec transfer rate)
Latency: 25 ms
8/22/2014 5:14:58 PM

It's better today, but still a massive difference.

Traceroutes:
WA
Code: 
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1     7 ms     7 ms     7 ms  196-215-
  2    11 ms    10 ms    10 ms  cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
  3    10 ms    11 ms    10 ms  cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
  4    12 ms    12 ms    11 ms  196.26.0.61
  5    10 ms    10 ms    10 ms  168.209.1.179
  6    12 ms    12 ms    11 ms  41-208-29-126.mtnns.net [41.208.29.126]
  7    14 ms    14 ms    14 ms  jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

  8    13 ms    13 ms    14 ms  196.44.31.99
  9    13 ms    13 ms    13 ms  196.31.220.8
 10    13 ms    12 ms    12 ms  196.31.220.25
 11    12 ms    12 ms    12 ms  196.31.63.206
 12    12 ms    12 ms     *     vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    12 ms    13 ms     *     cms-gm.afrihost.com [197.242.144.102]
 14    12 ms     *       13 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Afrihost
Code: 
Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     7 ms     7 ms     7 ms  105-236-
  3    11 ms     *       10 ms  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
  4    11 ms    10 ms    10 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
  5    13 ms    12 ms    13 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
  6    10 ms    10 ms     *     qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  7    11 ms    11 ms    12 ms  196.44.31.99
  8    12 ms    11 ms    11 ms  196.30.1.39
  9    12 ms    12 ms    11 ms  196.31.220.21
 10    12 ms    11 ms    12 ms  196.31.63.202
 11    11 ms    12 ms    12 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    12 ms    12 ms    11 ms  afrihost.com [197.242.144.102]

Trace complete.

Pathping seems to be inconclusive too.

Code: 
pathping afrihost.com

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:
  0,1
  2  105-236-
  3  ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
  4  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7  196.44.31.99
  8  196.30.1.39
  9  196.31.220.21
 10  196.31.63.202
 11  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12  afrihost.com [197.242.144.102]

Computing statistics for 300 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           x [192.168.0.101]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.0.1
                                0/ 100 =  0%   |
  2   10ms     0/ 100 =  0%     0/ 100 =  0%  105-236-11-
                                0/ 100 =  0%   |
  3   13ms     0/ 100 =  0%     0/ 100 =  0%  ipc-recieve-rb-3a.za.mtnbusiness.n
et [41.181.178.77]
                                0/ 100 =  0%   |
  4   13ms     1/ 100 =  1%     1/ 100 =  1%  rb-cr-1.za--rb-dca-1.za-a.mtnns.ne
t [196.44.0.146]
                                0/ 100 =  0%   |
  5   10ms     0/ 100 =  0%     0/ 100 =  0%  jh-cr-2.za--rb-cr-1.za-a.mtnns.net
 [196.44.31.95]
                                0/ 100 =  0%   |
  6   13ms     3/ 100 =  3%     3/ 100 =  3%  qux-jh-dca-2.za-b.za.mtnbusiness.n
et [41.181.165.115]
                                0/ 100 =  0%   |
  7   11ms     0/ 100 =  0%     0/ 100 =  0%  196.44.31.99
                                0/ 100 =  0%   |
  8   13ms     0/ 100 =  0%     0/ 100 =  0%  196.30.1.39
                                0/ 100 =  0%   |
  9   13ms     1/ 100 =  1%     1/ 100 =  1%  196.31.220.21
                                0/ 100 =  0%   |
 10   12ms     1/ 100 =  1%     1/ 100 =  1%  196.31.63.202
                                0/ 100 =  0%   |
 11   12ms     0/ 100 =  0%     0/ 100 =  0%  vl9-ah-ha-2.za.mtnbusiness.net [19
6.30.42.133]
                                1/ 100 =  1%   |
 12   11ms     1/ 100 =  1%     0/ 100 =  0%  cms-gm.afrihost.com [197.242.144.1
02]

Trace complete.
 
Last edited:
Been having congestion problems since ~11pm last night. I'm on a 4MB line, can barely watch YouTube, and somehow I've downloaded 20GB in the past 17 hours....
 
/sigh

Again ... international issues.

3708880287.png

Again... line issues;

afrihost_linemeh.jpg

And still zero word of feedback from Afrihost support or Critical Care.
Only the email from them on the 18th August and then silence... not even an acknowledgement of my subsequent email messages.
This was logged with them on the 19th July originally.

There is absolutely zero value in having the line managed by Afrihost. None.

Oh, well, perhaps the line in Telkom's hands again and some assistance from TelkomZA can resolve an issue that Afrihost seems to be happy to ignore.

/meh
 
Voxratio said:
Been having congestion problems since ~11pm last night. I'm on a 4MB line, can barely watch YouTube, and somehow I've downloaded 20GB in the past 17 hours....
Click to expand...

Holy shoot, my usage just shot up 2GB in 2 hours... wtf is going on... how can I use this much when a YouTube video will barely load.
 
i.got~issues said:
/sigh

Again ... international issues.

View attachment 143446

Again... line issues;

View attachment 143448

And still zero word of feedback from Afrihost support or Critical Care.
Only the email from them on the 18th August and then silence... not even an acknowledgement of my subsequent email messages.
This was logged with them on the 19th July originally.

There is absolutely zero value in having the line managed by Afrihost. None.

Oh, well, perhaps the line in Telkom's hands again and some assistance from TelkomZA can resolve an issue that Afrihost seems to be happy to ignore.

/meh
Click to expand...

Best to move your line back to telkom and sort it out yourself hey? I always log a fault online and phone 10210 religiously until they fix it. Touch wood I haven't had a line problem in yonks since they put a new pole from the street on the property.
 
wingnut771 said:
What line speed is that?
Click to expand...

4MB line doing 2GB in 2 hours. I'm surprised because I somehow did all that but can't get a stable 100KBps when streaming :? (or downloading, for that matter, so I don't know where this is coming fom)

EDIT: OK, I am going connect the router but block all outgoing traffic.
 
Last edited:
Voxratio said:
4MB line doing 2GB in 2 hours. I'm surprised because I somehow did all that but can't get a stable 100KBps when streaming :? (or downloading, for that matter, so I don't know where this is coming fom)

EDIT: OK, I am going connect the router but block all outgoing traffic.
Click to expand...

I understand your dilema!

I have a 4mb line and when I max it out I can manager 1.5GB/hour!

This is one of the things I don't like about AH (and another ISP) is the delayed stats.

So, before you go any further in accusing the ISP etc, just bear in mind that sometimes the data is delayed (only with AH and another ISP I've used it seems), so you say 2GB in 2 hours, and you were shocked with the usage because you were having such a kuk experience anyway, but I need to ask;

What were you doing the 2 hours before and after?

Sometimes you just have to average things, then they make sense (doesn't mean I agree with them because if other SP's can do it, why can't they do it!?).
 
wingnut771 said:
Best to move your line back to telkom and sort it out yourself hey? I always log a fault online and phone 10210 religiously until they fix it. Touch wood I haven't had a line problem in yonks since they put a new pole from the street on the property.
Click to expand...

Indeed.

Will be doing just that.
 
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