It's highly possible. Any EMF interference from a storm would affect SNR and Attenuation and cause sync to fluctuate so it's very possible
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Are you keeping your Prime subscription?
Afrihost CAPPED ADSL Feedback (MTN)
- Thread starter eddief1
- Start date
- Status
It's highly possible. Any EMF interference from a storm would affect SNR and Attenuation and cause sync to fluctuate so it's very possible
I have also gone for the capped account not to experience this. Its my first month and yesterday morning i got o.4mbs on my line. First they asked me to test another account...that account shot up to 4mbps..then as soon as i switch to my account it goes down.
After advising them of this they still want to keep on saying it must be with Telkom and i have to contact them..how is THAT possible. If it works fine as soon as I use a different account with the same ISP! I'm in the 50 free atm and when i added the 1gig you get free my speed shot up again to 4mbps.
Very disappointed in this. If my line drops when the gig is finished i'm cancelling my adsl with them. Might aswell just have gotten uncapped then.
Congestion can sometimes manifest after a while on a new connection. So when you change accounts, the connection is reset and the speeds seem normal for 15-20 minutes. Then the demand settles on the exchange and speeds slowly degrade until they settle on where the congestion sits at. But you should see this when you switch back to your other account as well.
Dan C
Honorary Master
Hey Afriman,
Why not rename Afrihost to PacketLoss.co.za?
Afrihost
Vox
BTW - This is on an Afrihost capped account and it's been like this for ages - I have the stats.
Had this too lately, but was not very noticeable, seeing that their pricing is good. I would however take an IS account over MTN anyday (but the difference is marginal)
KillerBOB
Well-Known Member
Today has been a bad day for me. Actually August has been a bad month for me. They're now telling me to check my micro filters. I don't even know what to think anymore.
DeathStrike
Expert Member
Tested with web africa free account. Tried the fix my line and reset ports buttons still only at 2mbps. Gaming seems to have high lag spikes. Netflix buffers. It is definitely the line. My line is with afrihost. Can you please take a look for me? I will pm my details.It's highly possible. Any EMF interference from a storm would affect SNR and Attenuation and cause sync to fluctuate so it's very possible
We'll need to check it out for you. Drop me a PM. Could be a problem with your account not being classified correctly.
Drop me a PM
I can definitely take this forward for you. Drop me that PM ASAP and I'll get someone on this!
Sorry that you're having a bad month. I don't know if you feel the issue is not a line issue, or if you're battling with a longstanding issue.
Drop me a PM so I can check out what has been done so far and advise you as best I can
Hey Afriman,
Why not rename Afrihost to PacketLoss.co.za?
Afrihost
Vox
BTW - This is on an Afrihost capped account and it's been like this for ages - I have the stats.
Sorry to see this is not performing as well as it should.
We'll need to see more test results so we can see which parts of the routing are showing consistent packet loss so we can escalate this to MTN. We'll also need to see if we can eliminate the packet loss by trial and error.
Drop me a PM so we can get started ASAP.
Okey Im going to type this now trying to hide the accumulated frustration and irritation of the past 3 days.
Dear Afriguy, Afriman idk, but dear afrihost representative please oh please help me.
I logged numerous faults now telephonically and today decided email approach.
So support ticket would be XIC-667-26616
Okey so I already wrote there I am in no mood to repeat everything basically the line speed is terribly slow. I mean so much so that Im typing ftom my Vodacom mobile data as I cant even load speedtest.net
Okey so the response I got is on your side you saw port errors and session time outs
Then i received the millionth copy paste response "I have resync your line recreate the port etc."
Please switch your router of 2min normal stuff.
So i did that. Manage to load speedtest.net
Tested it cape town saix server
Ping 16ms
Download 1.09Mbps
Upload 0.43Mbps
Okey emailed them back
Now they want me to perform 3 trace rout and 3 speeds test with 3 different accounts.
Im sorry, this service works great for a few days an then non existent for a few days. Im paying you to fix I stuff I do not pay you to make me do varies time consuming tests just to ultimately discover its your issue all along.
Now everyone on this forum knows my love for afrihost, but its becoming substantially difficult to defend a company that isn't performing anymore.
Take over my pc remotely I dont care, just sort this stuff out please like I said it worked and now it doesn't, I didn't change anything so you tell me
Dear Afriguy, Afriman idk, but dear afrihost representative please oh please help me.
I logged numerous faults now telephonically and today decided email approach.
So support ticket would be XIC-667-26616
Okey so I already wrote there I am in no mood to repeat everything basically the line speed is terribly slow. I mean so much so that Im typing ftom my Vodacom mobile data as I cant even load speedtest.net
Okey so the response I got is on your side you saw port errors and session time outs
Then i received the millionth copy paste response "I have resync your line recreate the port etc."
Please switch your router of 2min normal stuff.
So i did that. Manage to load speedtest.net
Tested it cape town saix server
Ping 16ms
Download 1.09Mbps
Upload 0.43Mbps
Okey emailed them back
Now they want me to perform 3 trace rout and 3 speeds test with 3 different accounts.
Im sorry, this service works great for a few days an then non existent for a few days. Im paying you to fix I stuff I do not pay you to make me do varies time consuming tests just to ultimately discover its your issue all along.
Now everyone on this forum knows my love for afrihost, but its becoming substantially difficult to defend a company that isn't performing anymore.
Take over my pc remotely I dont care, just sort this stuff out please like I said it worked and now it doesn't, I didn't change anything so you tell me
i.got~issues
Expert Member
This is probably my final post in this thread...
/meh
Afrihost Line Stats;
Modem Line Stats;
----------------------
DSL
Line Status:Connected
DSL Modulation Type:ADSL_G.dmt.bis
Annex Type:Annex A/I/J/L/M
Upstream Downstream
Current Rate (Kbps) 635 7168
Max Rate (Kbps) 1144 8216
SNR Margin (dB) 12.5 8.3
Line Attenuation (dB) 8.3 42
Errors (Pkts) 0 0
/meh
Afrihost Line Stats;
Code:
Current Downstream Sync
7168kbps
The current download speed established between the DSLAM and your modem.
SNR (Signal-to-Noise Ratio)
12.5dB
Signal-to-Noise Ratio on the line. A value below 6dB can cause problems.
Attenuation
22.8dB
The amount of resistance on the line. A value below 55dB is good.
DSLAM Results (Your Location to Telkom Exchange)
Maximum Sync Rate
Maximum speed at which the DSLAM and your modem will communicate.
Current Downstream Sync
635kbps
The current download speed established between the DSLAM and your modem.
SNR (Signal-to-Noise Ratio)
8.3dB
Signal-to-Noise Ratio on the line. A value below 6dB can cause problems.
Attenuation
44.5dB
The amount of resistance on the line. A value below 55dB is good.Modem Line Stats;
----------------------
DSL
Line Status:Connected
DSL Modulation Type:ADSL_G.dmt.bis
Annex Type:Annex A/I/J/L/M
Upstream Downstream
Current Rate (Kbps) 635 7168
Max Rate (Kbps) 1144 8216
SNR Margin (dB) 12.5 8.3
Line Attenuation (dB) 8.3 42
Errors (Pkts) 0 0
Code:
Ping Test:
ping 197.242.144.102
64 bytes from 197.242.144.102: icmp_req=1 ttl=59 time=37 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=59 time=37 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=59 time=35 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=59 time=34 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=59 time=41 ms
ping 8.8.8.8
64 bytes from 8.8.8.8: icmp_req=1 ttl=45 time=159 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=45 time=163 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=45 time=160 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=45 time=166 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=45 time=167 ms
Trace Test:
traceroute -n 197.242.144.102
1 192.168.0.1 1 ms 1 ms 1 ms
2 41.181.53.2 13 ms 10 ms
41.181.198.1 9 ms
3 41.181.198.1 13 ms 21 ms
196.44.18.2 16 ms
4 196.44.18.2 14 ms 12 ms
196.44.31.1 15 ms
5 196.44.31.1 17 ms 15 ms
196.44.31.6 40 ms
6 196.44.31.6 35 ms 36 ms
196.44.0.2 36 ms
7 196.44.31.9 37 ms
196.31.220.1 31 ms 36 ms
8 196.31.220.2 33 ms 32 ms 35 ms
9 196.31.63.2 33 ms 32 ms
196.30.42.1 42 ms
10 196.30.42.1 44 ms 36 ms
197.242.144.1 37 ms
11 197.242.144.1 38 ms 36 ms
traceroute -n 8.8.8.8
1 192.168.0.1 1 ms 1 ms
2 41.181.54.8 16 ms 11 ms
3 41.181.184.2 19 ms 15 ms
4 196.44.18.8 16 ms 11 ms
5 196.44.31.1 12 ms 14 ms
6 196.44.31.2 161 ms
209.212.99.1 170 ms
7 209.212.99.1 157 ms
209.85.255.7 158 ms
8 209.85.253.1 165 ms
72.14.242.2 166 ms
9 8.8.8.8 160 ms
DNS Test:
nslookup www.afrihost.com
Name: www.afrihost.com
Address: 197.242.144.102
nslookup www.google.com
Name: www.google.com
Address: 173.194.41.178
Name: www.google.com
Address: 173.194.41.177
Name: www.google.com
Address: 173.194.41.176
Name: www.google.com
Address: 173.194.41.180
Name: www.google.com
Address: 173.194.41.179
nslookup thishouldfail.afrihost.com
** server can't find thisshouldfail.com: NXDOMAIN
Last edited:
I totally understand your frustration and I do apologise. We do need to get some diagnostic tests results to be able to analyse the results start to zero in the cause of the problem. If connectivity is unstable, then using teamviewer may not be a viable option. It's also better when we work together to get as much information as possible.
Maybe this will work better if you have a live person on the phone assisting you. Drop me a PM and I'll be happy to arrange for this ASAP.
We've chatted a bit on PM about this and I'm sad to hear that you have made up your mind to leave. We're continuing to work on improving services where we can and deliver the best experience. I do sincerely wish you the best, and I'm sorry that we didn't manage to resolve this for you
I do know that we're seeing some periods of high demand in the early evening in the Cape, but I don't believe that in general this is affecting latency and throughput. But we'll continue to monitor and test to ensure we are managing the network efficiently in the South.
ant_man
Expert Member
For the first time in 3 weeks things are running as per normal
I was told to test another router which I still need to do.
I cant understand that for the past 3 weeks my service has been beyond cr#p and today its back to normal??????????????
Lets hope it lasts longer than a day.
I was told to test another router which I still need to do.
I cant understand that for the past 3 weeks my service has been beyond cr#p and today its back to normal??????????????
Lets hope it lasts longer than a day.
i.got~issues
Expert Member
- Status