Afrihost CAPPED ADSL Feedback (MTN)

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AfriMan said:
I think this must be something to do with a local Telkom routing. I know roadcat has logged with Telkom - wonder if there has been any progress on this?
Click to expand...

Yes, Telkom are looking into this. I understand it is to do with the MSAN, and has happened before, when they first implemented them.
 
DrJohnZoidberg said:
Was sorted out this morning. There was an "error" which caused my bundle discount not to reflect. I wonder how many other clients also have this error but haven't noticed it.
Click to expand...

My bundle is also not reflecting, think I have gotten "Lost in Space" here, between applying for line/bundle and actually getting it the pricing all changed.

Cant get any resolution at all:(
 
Internet_Junkie said:
I'm on the 10mbps 75GB capped bundle, wanted to know how the new capped bundles prices will affect me?
Click to expand...

You'll be receiving a mail from Gian very shortly - but the idea is that we're going to standardise the value so that bundle clients get the same kind of benefit in terms of double data.
 
roadcat said:
Yes, Telkom are looking into this. I understand it is to do with the MSAN, and has happened before, when they first implemented them.
Click to expand...

Thanks for the feedback. Please do keep me updated, I would love to know what actually happened here :(
 
@AfriMan or whoever here is the results from all my tests on an "unshaped" capped 75GB account. Why is it so bad?

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 11 ms 11 ms 11 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6.65]
3 16 ms 11 ms 11 ms 41.181.221.250
4 13 ms 23 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 13 ms 17 ms 17 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
6 12 ms 13 ms 12 ms 41.181.180.10
7 13 ms 13 ms 12 ms 196.44.0.72
8 36 ms 41 ms 60 ms postfix.wipronet.co.za [196.22.161.133]
9 37 ms 38 ms 36 ms tengig-0-0-0-3-vic-p-2.mweb.co.za [197.80.7.34]
10 43 ms * 39 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
11 38 ms 39 ms 38 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
12 127 ms 39 ms 37 ms 196.28.178.66
13 36 ms 34 ms 35 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
14 38 ms 41 ms 41 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
15 34 ms 34 ms 33 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
16 * 60 ms 40 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 11 ms 12 ms 11 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6.65]
3 12 ms 11 ms 12 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
4 63 ms 22 ms 17 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 18 ms 16 ms 14 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
6 251 ms 233 ms 212 ms 41.181.180.10
7 243 ms 219 ms 208 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
8 219 ms 214 ms 213 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 215 ms 262 ms 244 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
10 209 ms 208 ms 208 ms linx-gw1.thn.ncuk.net [195.66.224.240]
11 222 ms 202 ms 205 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
12 212 ms 216 ms 212 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
13 198 ms 200 ms 195 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 3:05 seconds. (27.62 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 2:18 seconds. (28.86 KB/s)




Test End Timestamp
2014/06/30 14:51:23.98
 
mugikhan said:
@AfriMan or whoever here is the results from all my tests on an "unshaped" capped 75GB account. Why is it so bad?

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 11 ms 11 ms 11 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6.65]
3 16 ms 11 ms 11 ms 41.181.221.250
4 13 ms 23 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 13 ms 17 ms 17 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
6 12 ms 13 ms 12 ms 41.181.180.10
7 13 ms 13 ms 12 ms 196.44.0.72
8 36 ms 41 ms 60 ms postfix.wipronet.co.za [196.22.161.133]
9 37 ms 38 ms 36 ms tengig-0-0-0-3-vic-p-2.mweb.co.za [197.80.7.34]
10 43 ms * 39 ms tengig-0-0-0-0-cpt-p-1.mweb.co.za [197.84.4.34]
11 38 ms 39 ms 38 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
12 127 ms 39 ms 37 ms 196.28.178.66
13 36 ms 34 ms 35 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
14 38 ms 41 ms 41 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
15 34 ms 34 ms 33 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
16 * 60 ms 40 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 11 ms 12 ms 11 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6.65]
3 12 ms 11 ms 12 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
4 63 ms 22 ms 17 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 18 ms 16 ms 14 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
6 251 ms 233 ms 212 ms 41.181.180.10
7 243 ms 219 ms 208 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]
8 219 ms 214 ms 213 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 215 ms 262 ms 244 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
10 209 ms 208 ms 208 ms linx-gw1.thn.ncuk.net [195.66.224.240]
11 222 ms 202 ms 205 ms te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17]
12 212 ms 216 ms 212 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
13 198 ms 200 ms 195 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 5120.0 kilobytes in 3:05 seconds. (27.62 KB/s)

Local Speedtest
Downloaded 4000.0 kilobytes in 2:18 seconds. (28.86 KB/s)




Test End Timestamp
2014/06/30 14:51:23.98
Click to expand...

Can't seem to spot anything out of the ordinary here. Also remember that even if shaping was applied (which it isn't on our Capped/ Business Uncapped accounts) it doesn't affect latency.

What's all slow on your end?
 
As the post suggests the speed I am getting on a 2 meg account is ridiculous. I can't do anything on international sites though local sites also take quite long...I have reset the port and everything, there is also no congestion on the exchange and other ISP accounts are working fine so I don't see the line at fault.
 
mugikhan said:
As the post suggests the speed I am getting on a 2 meg account is ridiculous. I can't do anything on international sites though local sites also take quite long...I have reset the port and everything, there is also no congestion on the exchange and other ISP accounts are working fine so I don't see the line at fault.
Click to expand...

Could you PM me your info so I can see if I can spot anything on my end?
 
Beri said:
In my router setting it shows that my downstream conection speed is 3072 kbps. I am on a 4 meg line.
Is this correct?
Click to expand...

Post your full stats. Generally Telkom will drop your speed if the line is unstable or too far away from the exchange.
 
My line is flying today!!

In the 7 years I've had ADSL on this line I haven't seen speed like I've seen all day today!!
 
sand_man said:
My line is flying today!!

In the 7 years I've had ADSL on this line I haven't seen speed like I've seen all day today!!
Click to expand...

Funny, mine seems to be the same, even my son commented on it this evening. And today is my last day with AH
 
DrJohnZoidberg said:
Post your full stats. Generally Telkom will drop your speed if the line is unstable or too far away from the exchange.
Click to expand...

ADSL Port
ADSL Firmware Version A2pB025c1.d21j2
Modem Status connected
DownStream Connection Speed 3072 kbps
UpStream Connection Speed 509 kbps
VPI 8
VCI 35

Mobile broadband
Modem Identity
Modem SW version
Modem driver version
Modem Status NO USB Device Attached
Operator
Network mode

Wireless Port
 
Beri said:
In my router setting it shows that my downstream conection speed is 3072 kbps. I am on a 4 meg line.
Is this correct?
Click to expand...

Sounds like you've been dropped to 3Mbps profile. PM me and I should be able to set you back onto 4096kbps.
 
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