Afrihost CAPPED ADSL Feedback (MTN)

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Paragon said:
My http traffic is randomly bombing out, requiring a router restart of at least 5 minutes to solve it.

Been happening the whole day so far.

Sup chaps? :p
Click to expand...

Could be related to DNS problem. If it's not happening today, then I would say it's probably the case :(
 
Been having really slow throughput at certain times during the day. A router reboot (or two) usually fixes the problem for the moment.

Is there a known issue?
 
Speed_Demon said:
Been having really slow throughput at certain times during the day. A router reboot (or two) usually fixes the problem for the moment.

Is there a known issue?
Click to expand...

No general issues.
Is it only the throughput that slows or do you see the latency pick up too?
 
Starting to notice more and more of late that streaming international sites (Ustream etc) results in extremely choppy and constantly buffering video of late. I'm so irritated with this buffering tonight that I signed up with Webafrica for a test 30gb home account. Amazingly the streaming is 100% on WA which can only mean that the capped accounts are being shaped horrifically. From what I can see from the forum in general I am not alone with noticing the dropoff in performance of AH lately. Afriman/Afriguy what has changed?
 
Yep same here! Afrihost buffers every few seconds where WebAfrica is fine! Both capped accounts and please don't ask me to send Traceroutes again, they are fine and do not prove anything with regards to QOS of streaming traffic.
 
quovadis said:
Starting to notice more and more of late that streaming international sites (Ustream etc) results in extremely choppy and constantly buffering video of late. I'm so irritated with this buffering tonight that I signed up with Webafrica for a test 30gb home account. Amazingly the streaming is 100% on WA which can only mean that the capped accounts are being shaped horrifically. From what I can see from the forum in general I am not alone with noticing the dropoff in performance of AH lately. Afriman/Afriguy what has changed?
Click to expand...

No. The capped account is not shaped. It is however a known issue that Afrihost is not the go to Youtube/Hulu/Netflix ISP.
 
quovadis said:
Starting to notice more and more of late that streaming international sites (Ustream etc) results in extremely choppy and constantly buffering video of late. I'm so irritated with this buffering tonight that I signed up with Webafrica for a test 30gb home account. Amazingly the streaming is 100% on WA which can only mean that the capped accounts are being shaped horrifically. From what I can see from the forum in general I am not alone with noticing the dropoff in performance of AH lately. Afriman/Afriguy what has changed?
Click to expand...

Nothing has changed on our side. However, I think we may have had a problem on the core network yesterday, which we're still waiting for feedback on. Once I have more information, I'll let everyone know :(
 
Thor187 said:
No. The capped account is not shaped. It is however a known issue that Afrihost is not the go to Youtube/Hulu/Netflix ISP.
Click to expand...

That's not what we'd like at all. We're working hard to address all instances where our performance is not as good as our competitors and improve so that this is not a deciding factor for clients or potential clients.

We'll keep working on this and I believe we'll improve. As far as I have tested, YouTube is great for both locally cached and internationally cached content, even running at 720p on 4Mbps and higher on full 10Mbps. We're continually testing to see if we can find more areas to improve.
 
Zadomino said:
AFRIMAN is it possible to track a sent email through the cPanel?
Click to expand...

It depends on what level you want to track it and what information you have to work with. You'd probably have better luck tracing it from terminal on the server, but maybe I need to understand what you want to achieve here.

Drop me a PM so we can discuss :)
 
AfriMan said:
Gian's mail may be using a different list. Best would be to drop me a PM and I'll add you to our never-mail list so you don't receive any further emails from us :(

Apologies for that.
Click to expand...

Apology accepted. We'd however rather not undermine the anonymity of our mybb IDs. A good source for your never-mail list is the website unset contact flags you give us access to.
.

PS: If you provide us with an Afrihost email ID we can email with the request to be on the never-mail list, we'll use that.

PPS: Actually, no worries. Consider the matter amicably settled. No further action required.
 
Last edited:
Zadomino said:
So who's the Ip to go to for those services then?
Click to expand...

I don't really know for certain, just my personal experience and tons of corresponding complaints shows afrihost is not for streaming.

It's not bad like unbearable, but there is a lot of improvement that should be done.

AfriMan said:
That's not what we'd like at all. We're working hard to address all instances where our performance is not as good as our competitors and improve so that this is not a deciding factor for clients or potential clients.

We'll keep working on this and I believe we'll improve. As far as I have tested, YouTube is great for both locally cached and internationally cached content, even running at 720p on 4Mbps and higher on full 10Mbps. We're continually testing to see if we can find more areas to improve.
Click to expand...

I am still on afrihost. Currently have the 500 and something package.

I am happy too since streaming isn't something I do, but I did try it few times and it's really no secret it ain't optimal.

Just want to add i like afrihost since my line speed is always full. That to me is the important bit.
 
I've been having problems since the beginning of the month. Afrihost has just fobbed me off on Telkom daily, despite the fact that I pay AH to handle my line. Anyway, I've figured out the problem myself (along with the help of some Telkom technicians), yet every day I get emails from simpletons working at Afrihost asking if there's anything they can do for me. These emails are trite and really piss me off. When I've had the displeasure of talking to one of their "consultants" on the phone they've only made me more angry as a result of their lack of understanding even basic concepts.

As for their reps on here - they've told me "the exchange is congested" and "there's nothing we can do". Right. It has nothing to do with the exchange you plonkers. Why did I have to figure this out? Why, indeed, do I pay you guys to handle my line when that's all you do is handle my money from my bank account to yours? What's the benefit of you handling my line, when at the first sign of problems you leave it up to me to deal with Telkom. I don't ever want to speak to Telkom, if I can help it.
 
KillerBOB said:
I've been having problems since the beginning of the month. Afrihost has just fobbed me off on Telkom daily, despite the fact that I pay AH to handle my line. Anyway, I've figured out the problem myself (along with the help of some Telkom technicians), yet every day I get emails from simpletons working at Afrihost asking if there's anything they can do for me. These emails are trite and really piss me off. When I've had the displeasure of talking to one of their "consultants" on the phone they've only made me more angry as a result of their lack of understanding even basic concepts.

As for their reps on here - they've told me "the exchange is congested" and "there's nothing we can do". Right. It has nothing to do with the exchange you plonkers. Why did I have to figure this out? Why, indeed, do I pay you guys to handle my line when that's all you do is handle my money from my bank account to yours? What's the benefit of you handling my line, when at the first sign of problems you leave it up to me to deal with Telkom. I don't ever want to speak to Telkom, if I can help it.
Click to expand...

I dont like telkom either I understand your point.


Out of curiosity, what was the problem ?
 
AfriMan said:
That's not what we'd like at all. We're working hard to address all instances where our performance is not as good as our competitors and improve so that this is not a deciding factor for clients or potential clients.
Click to expand...

As evidenced in my ticket that had still not seen a response to put me in touch with a network engineer vis-vis AfriGuy.
 
KillerBOB said:
I've been having problems since the beginning of the month. Afrihost has just fobbed me off on Telkom daily, despite the fact that I pay AH to handle my line. Anyway, I've figured out the problem myself (along with the help of some Telkom technicians), yet every day I get emails from simpletons working at Afrihost asking if there's anything they can do for me. These emails are trite and really piss me off. When I've had the displeasure of talking to one of their "consultants" on the phone they've only made me more angry as a result of their lack of understanding even basic concepts.

As for their reps on here - they've told me "the exchange is congested" and "there's nothing we can do". Right. It has nothing to do with the exchange you plonkers. Why did I have to figure this out? Why, indeed, do I pay you guys to handle my line when that's all you do is handle my money from my bank account to yours? What's the benefit of you handling my line, when at the first sign of problems you leave it up to me to deal with Telkom. I don't ever want to speak to Telkom, if I can help it.
Click to expand...

Sorry to hear that you feel this way :(
From the tests you ran and the discussions via PM, the exchange does look to be congested.

Can't remember off the top of my head, but are you able to replicate the same high latency on the 2nd hop with the Telkom guest account?
 
AfriMan said:
Nothing has changed on our side. However, I think we may have had a problem on the core network yesterday, which we're still waiting for feedback on. Once I have more information, I'll let everyone know :(
Click to expand...

Obviously something has changed or else we would be experiencing the service we were used to. It's also rather disturbing that "there may have been a problem on the core network" but there was no notice of a problem on your network status page? So either there is a problem or there isn't but from a customers perspective there is definitely an issue. I have tested your capped products, uncapped products (normal and business) across 5 lines in 2 geographic areas across 3 different exchanges and they experience the same issue. Change the account to a personal 30GB account from Webafrica and guess what? No issues.

The level of troubleshooting using speedtest.net and traceroutes is also not reliable as u can prioritise hosts and icmp - something whoever your CTO is should inform your support staff about. Yes there are a myriad of things which can cause speed/performance issues but when you change ISP login details and the speed/performance issue is resolved there is only one explanation - something is wrong with AH's network and/or shaping and/or QoS.
 
KillerBOB said:
I've been having problems since the beginning of the month. Afrihost has just fobbed me off on Telkom daily, despite the fact that I pay AH to handle my line. Anyway, I've figured out the problem myself (along with the help of some Telkom technicians)
<snip>
It has nothing to do with the exchange you plonkers. Why did I have to figure this out? Why, indeed, do I pay you guys to handle my line when that's all you do is handle my money from my bank account to yours? What's the benefit of you handling my line, when at the first sign of problems you leave it up to me to deal with Telkom. I don't ever want to speak to Telkom, if I can help it.
Click to expand...

What was the problem then with your account?

I am in the same situation... experiencing rubbish international throughput, and my Client Zone support ticket logged last month is now yielding nothing but forwarded emails from AH support to Telkom and Telkom replies that mean nothing...

From: Telkom Internet Support
Sent: Fri, 08 Aug 2014 at 02:23
Subject: ClientZone - Support Request : Business ADSL
Ticket: LLD-808-xxxxx

Telkom Internet Logo

Dear Customer,

Thank you for your email dated Fri Aug 08 02:23:06 2014 with subject:
[~LLD-808-xxxxx]: ClientZone - Support Request : Business ADSL

You can reply to this mail at any time, but in any communication regarding this
issue, please be sure to retain the subject as:

[Support #xxxxx]

You can do this simply by replying to this mail, or other replies you receive
regarding this issue.

Telkom Internet Technical Support
Email: [email protected]
Tel: 10210
Click to expand...

In the mean time I am now stuck with this;

International
3684232411.png

^^ This is good really... it has been under 1Mbs this past week.

Local
3684227045.png

lineSync.jpg

Code: 
Device Information
Firmware Version:0.8.0 2.2 v0007.0 Build 140418 Rel.42874n
Hardware Version:TD-8840T v4 00000000

DSL
Line Status:Connected
DSL Modulation Type:ADSL_G.dmt.bis
Annex Type:Annex A/I/J/L/M

					Upstream 	|		Downstream 
Current Rate (Kbps) 	        835 		|		7168 
Max Rate (Kbps) 		1144 	|		8216 
SNR Margin (dB) 		12.5		|		8.3
Line Attenuation (dB) 	8.3		|		42 
Errors (Pkts) 0 0

Code: 
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=59 time=32 ms
Request timeout for icmp_seq 2
64 bytes from 197.242.144.102: icmp_req=3 ttl=59 time=48 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=59 time=39 ms
Request timeout for icmp_seq 5


ping 8.8.8.8

Request timeout for icmp_seq 1
64 bytes from 8.8.8.8: icmp_req=2 ttl=46 time=159 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=46 time=159 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

  1	192.168.0.1       	1 ms      	1 ms      	1 ms      	
  2	41.181.53.1       	8 ms      	9 ms      	9 ms      	
  3	41.181.198.1      	17 ms     	8 ms      	12 ms     	
  4	196.44.18.2       	9 ms      	17 ms     	18 ms     	
  5	196.44.31.1       	10 ms     	18 ms     	16 ms     	
  6	196.44.31.6       	34 ms     	38 ms     	
   	196.44.31.9       	36 ms     	
  7	196.44.31.9       	31 ms     	31 ms     	
   	196.30.1.3        	33 ms     	
  8	196.30.1.3        	37 ms     	35 ms     	
   	196.31.220.2      	37 ms     	
  9	196.31.63.2       	39 ms     	37 ms     	
   	196.31.220.2      	38 ms     	
 10	196.30.42.1       	37 ms     	36 ms     	32 ms     	
 11	197.242.144.1     	34 ms     	35 ms     	38 ms     	


traceroute -n 8.8.8.8

  1	192.168.0.1       	1 ms      	
  2	41.181.221.2      	12 ms     	
  3	41.181.184.2      	18 ms     	
  4	196.44.18.8       	8 ms      	
  5	196.44.31.1       	14 ms     	
  6	196.44.31.2       	153 ms    	
  7	209.212.99.1      	162 ms    	
  8	Request timed out 	*         	
  9	Request timed out 	*         	
 10	Request timed out 	*         	
 11	Request timed out 	*         	
 12	Request timed out 	*         	
 13	Request timed out 	*         	
 14	Request timed out 	*         	
 15	Request timed out 	*         	
 16	Request timed out 	*         	
 17	Request timed out 	*         	
 18	Request timed out 	*         	
 19	Request timed out 	*         	
 20	Request timed out 	*         	
 21	Request timed out 	*         	
 22	Request timed out 	*         	
 23	Request timed out 	*         	
 24	Request timed out 	*         	
 25	Request timed out 	*         	
 26	Request timed out 	*         	
 27	Request timed out 	*         	
 28	Request timed out 	*         	


DNS Test:

nslookup www.afrihost.com

Name:	www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name:	www.google.com
Address: 74.125.206.104
Name:	www.google.com
Address: 74.125.206.106
Name:	www.google.com
Address: 74.125.206.99
Name:	www.google.com
Address: 74.125.206.103
Name:	www.google.com
Address: 74.125.206.105
Name:	www.google.com
Address: 74.125.206.147


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
 
i.got~issues said:
What was the problem then with your account?

I am in the same situation... experiencing rubbish international throughput, and my Client Zone support ticket logged last month is now yielding nothing but forwarded emails from AH support to Telkom and Telkom replies that mean nothing...



In the mean time I am now stuck with this;

International
View attachment 139978

^^ This is good really... it has been under 1Mbs this past week.

Local
View attachment 139980

View attachment 139982

Code: 
Device Information
Firmware Version:0.8.0 2.2 v0007.0 Build 140418 Rel.42874n
Hardware Version:TD-8840T v4 00000000

DSL
Line Status:Connected
DSL Modulation Type:ADSL_G.dmt.bis
Annex Type:Annex A/I/J/L/M

					Upstream 	|		Downstream 
Current Rate (Kbps) 	        835 		|		7168 
Max Rate (Kbps) 		1144 	|		8216 
SNR Margin (dB) 		12.5		|		8.3
Line Attenuation (dB) 	8.3		|		42 
Errors (Pkts) 0 0

Code: 
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=59 time=32 ms
Request timeout for icmp_seq 2
64 bytes from 197.242.144.102: icmp_req=3 ttl=59 time=48 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=59 time=39 ms
Request timeout for icmp_seq 5


ping 8.8.8.8

Request timeout for icmp_seq 1
64 bytes from 8.8.8.8: icmp_req=2 ttl=46 time=159 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=46 time=159 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

  1	192.168.0.1       	1 ms      	1 ms      	1 ms      	
  2	41.181.53.1       	8 ms      	9 ms      	9 ms      	
  3	41.181.198.1      	17 ms     	8 ms      	12 ms     	
  4	196.44.18.2       	9 ms      	17 ms     	18 ms     	
  5	196.44.31.1       	10 ms     	18 ms     	16 ms     	
  6	196.44.31.6       	34 ms     	38 ms     	
   	196.44.31.9       	36 ms     	
  7	196.44.31.9       	31 ms     	31 ms     	
   	196.30.1.3        	33 ms     	
  8	196.30.1.3        	37 ms     	35 ms     	
   	196.31.220.2      	37 ms     	
  9	196.31.63.2       	39 ms     	37 ms     	
   	196.31.220.2      	38 ms     	
 10	196.30.42.1       	37 ms     	36 ms     	32 ms     	
 11	197.242.144.1     	34 ms     	35 ms     	38 ms     	


traceroute -n 8.8.8.8

  1	192.168.0.1       	1 ms      	
  2	41.181.221.2      	12 ms     	
  3	41.181.184.2      	18 ms     	
  4	196.44.18.8       	8 ms      	
  5	196.44.31.1       	14 ms     	
  6	196.44.31.2       	153 ms    	
  7	209.212.99.1      	162 ms    	
  8	Request timed out 	*         	
  9	Request timed out 	*         	
 10	Request timed out 	*         	
 11	Request timed out 	*         	
 12	Request timed out 	*         	
 13	Request timed out 	*         	
 14	Request timed out 	*         	
 15	Request timed out 	*         	
 16	Request timed out 	*         	
 17	Request timed out 	*         	
 18	Request timed out 	*         	
 19	Request timed out 	*         	
 20	Request timed out 	*         	
 21	Request timed out 	*         	
 22	Request timed out 	*         	
 23	Request timed out 	*         	
 24	Request timed out 	*         	
 25	Request timed out 	*         	
 26	Request timed out 	*         	
 27	Request timed out 	*         	
 28	Request timed out 	*         	


DNS Test:

nslookup www.afrihost.com

Name:	www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name:	www.google.com
Address: 74.125.206.104
Name:	www.google.com
Address: 74.125.206.106
Name:	www.google.com
Address: 74.125.206.99
Name:	www.google.com
Address: 74.125.206.103
Name:	www.google.com
Address: 74.125.206.105
Name:	www.google.com
Address: 74.125.206.147


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
Click to expand...

Not great reading through this, sorry about that :(
Could you PM me the ticket ref# so I can run some follow ups on this for you?
 
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