Afrihost CAPPED ADSL Feedback (MTN)

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POOR

wavesailor said:
Definitely NOT!!

I'm still only getting 2.32 Mbp on my line - Seriously slow.
According to your social media account this is what they said: "Our team is still working on addressing the problem. We don't have an ETA on when speeds will return to normal again"

WTF .... It's been like this for months now???

All I get is empty promises that it is going to be fixed?? WHEN?
Click to expand...

Here is my POOR speed test on a 4 Mbps line:
Speed_Test_using_Afrihost_Capped_Account_2014-11-12.png
 
+1

Getting barely 4mb on my 8mb line.

What is the problem? It clearly can't be IPC or did you try and order too little?
 
image132 said:
+1

Getting barely 4mb on my 8mb line.

What is the problem? It clearly can't be IPC or did you try and order too little?
Click to expand...

Over the weekend our Network Management software was updated to a newer iteration, it was supposed to offer greater stability and bandwidth optimisation, it did not work as well as we had hoped. We are now in the process of correcting this, and getting our network back to normal.
 
Yay! My speed has doubled!

I'm now getting 0.4mb/s on my 40mb line :)
 
I need to send a File quite Urgently.
Could anyone in cape town lend me a pigeon?
 
AfriGenie said:
Over the weekend our Network Management software was updated to a newer iteration, it was supposed to offer greater stability and bandwidth optimisation, it did not work as well as we had hoped. We are now in the process of correcting this, and getting our network back to normal.
Click to expand...

Why are these changes not communicated to your stakeholders/clients??? Our company's internet is hosted by a large ISP and we get notifications every time maintenance/upgrades/changes are made that could affect our connectivity/performance. The AH reps keep saying this forum is for feedback, but the lack of transparency is resulting in everyone complaining about you in this forum or other social media. Only today we hear that there were changes made over the weekend and when users complained on Monday, they were told there no issues on the network!
 
Now I'm really the moer in with Afrihost.

Yesterday, I was watching the Twitter feed and claimed a #DataSteal code.
2 minutes later, another guy Retweeted he also got the same code.

Didn't think anything of it.

Today, or at least, the latest #DataSteal code, I got it, claimed it, but the page 'hung' on the "Please wait while we process your order" screen.
So I DM'd them and told them what's happening.
They told me I've lost the code.

WTF!!!!!!!!!!!!!!!
I claimed this code not even 5 sec after it was posted.

This ontop of being told yesterday that NOTHING IS WRONG WITH AFRIHOST, so I drive all the f'ing way home to find out it is AFRIHOST's problem!

Really, now they pushing my buttons!!!!

EDIT: It shows in my control panel that it's 0 / 10GB! Which means I got it!
 
Last edited:
gdiza said:
Now I'm really the moer in with Afrihost.

Yesterday, I was watching the Twitter feed and claimed a #DataSteal code.
2 minutes later, another guy Retweeted he also got the same code.

Didn't think anything of it.

Today, or at least, the latest #DataSteal code, I got it, claimed it, but the page 'hung' on the "Please wait while we process your order" screen.
So I DM'd them and told them what's happening.
They told me I've lost the code.

WTF!!!!!!!!!!!!!!!
I claimed this code not even 5 sec after it was posted.

This ontop of being told yesterday that NOTHING IS WRONG WITH AFRIHOST, so I drive all the f'ing way home to find out it is AFRIHOST's problem!

Really, now they pushing my buttons!!!!

EDIT: It shows in my control panel that it's 0 / 10GB! Which means I got it!
Click to expand...

only positive feedback allowed ;) Now maybe people can see why I'm pretty pissed off with Afrihost and their poor attitude

edit : I know I said I wouldnt post in this thread anymore, but you know what Im still locked in for this month. So they can go fly a kite.
 
Aquiva said:
Why are these changes not communicated to your stakeholders/clients??? Our company's internet is hosted by a large ISP and we get notifications every time maintenance/upgrades/changes are made that could affect our connectivity/performance. The AH reps keep saying this forum is for feedback, but the lack of transparency is resulting in everyone complaining about you in this forum or other social media. Only today we hear that there were changes made over the weekend and when users complained on Monday, they were told there no issues on the network!
Click to expand...

The previous changes and updates were routine and should not have affected performance at all, in fact it should have resulted in increased bandwidth overhead.

I'm sad to say this was not the case, and now we are busy correcting this, to ensure that we do get the performance out of our network that our clients expect.
 
Well at least Google Chrome has a sense of humor, I initiated a download this morning with an estimated time of 45 min, it went up to 8 hours then 14 hours.

Now its is saying 1Day.

I assume that means keep trying and you will eventually get it one day :)
 
gdiza said:
Now I'm really the moer in with Afrihost.

Yesterday, I was watching the Twitter feed and claimed a #DataSteal code.
2 minutes later, another guy Retweeted he also got the same code.

Didn't think anything of it.

Today, or at least, the latest #DataSteal code, I got it, claimed it, but the page 'hung' on the "Please wait while we process your order" screen.
So I DM'd them and told them what's happening.
They told me I've lost the code.

WTF!!!!!!!!!!!!!!!
I claimed this code not even 5 sec after it was posted.

This ontop of being told yesterday that NOTHING IS WRONG WITH AFRIHOST, so I drive all the f'ing way home to find out it is AFRIHOST's problem!

Really, now they pushing my buttons!!!!

EDIT: It shows in my control panel that it's 0 / 10GB! Which means I got it!
Click to expand...

Our system allows a certain window period for the code redemption, this means that a code can be redeemed by more than user provided that they claimed it within that window. This means that on occasion more than one user will be able to claim the data, if you are not within that window period, you will receive the error that you are describing. I have seen users claim the code within 2 to 3 seconds of the code being posted, I know it can be frustrating not winning the data, but this is why we have multiple giveaways each day.

What problem are you experiencing at the moment? I definitely want to assist you with resolving it.
 
AfriGenie said:
Our system allows a certain window period for the code redemption, this means that a code can be redeemed by more than user provided that they claimed it within that window. This means that on occasion more than one user will be able to claim the data, if you are not within that window period, you will receive the error that you are describing. I have seen users claim the code within 2 to 3 seconds of the code being posted, I know it can be frustrating not winning the data, but this is why we have multiple giveaways each day.

What problem are you experiencing at the moment? I definitely want to assist you with resolving it.
Click to expand...

I understand how your system work bud, I want that 10GB! I clearly claimed it.
I basically entered it 3 seconds after it appeared on my Twitter feed becasue I'm desperate for data. (lost my HDD on thursday last week and using the data to get games via Origin and steam)
Otherwise I wouldn't sit here like an idiot fighting for 10GB of data!
And what's worse... sit here like an idiot WATCHING THE @AFRIHOST TWITTER FEED LIKE A HAWK!
 
Also getting slow speeds on my downloads today. Line not running at 100% today.
 
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