I do have your details and we'll get someone to give you a buzz and look into this. I'm not sure about the myriad of complaints though, we're generally getting very positive feedback on the network performance.
I've said this a few times, indexing your speeds based on torrents is not a realistic indicator. Torrents are affected by a range of external factors, many of which you can not really get answers to. Does the seeder have the complete file? Is his upload throttled or at what speed has he limited his uploads? The number of seeders is not a real indication of speeds your will receive
See, this response right here sums up the sheer frustration that one has to go through with Afrihost staff due to their sheer refusal to either read, listen or accept that there is a friggin problem! By myriad of complaints, I am referring to my own.
1. I am sure that I have mentioned, a dozen times already, that the problem with torrents is happening across, 1. multiple computers in my home, 2. across multiple torrents, across multiple http links.
2. This problem has nothing to do with seeders and everything to do with Afrihost not being able to provide a useable service.
3. I am not the only person complaining about the Afrihost service at the moment and these particular issues. Have you read the forums lately? These problems appear to be extended to the Axxess offering as well! Look at the utter nonchalance Leepage had to deal with in this very thread for instance.
4. I reiterate a very important and pertinent fact here! During my two year stay with Mweb I never had a SINGLE issue with my line despite them managing it. I only started experiencing problems after you started managing my line.
5. Telkom have been out to my home on numerous occasions and haven't found any problems with my line, nor has the Telkom monitoring team in Pretoria. In fact they identified the constant line disconnects as an authentication issue on your side!
6. There is nothing wrong with my routers. The problem can be replicated across three routers, a fact one of your Afrihost staff observed.
Please don't let me repeat all of this again. It would literally be the tenth time that I've had to do this to both yourself and other Afrihost staff! The only reason im still stuck on this product is because I forgot to cancel at the end of the month. Entering the 3rd month and my problems STILL cannot be resolved! Unreal!!!
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