Afrihost capped ADSL problems

Hi RPM, I have the exact same issue. During the first two weeks I had good download speeds averaging 8mbps. After I hit 50gb my line speed miraculously dropped to 4mb then averaged download speeds of 2-3mb, despite me paying for the 10mb 100gb bundle and despite me NEVER having this issue with my previous ISP during my two year stay with them. I also had the same problem as Leepage, escalated to Afrihost support no joy. I also have an issue where my router goes idle and needs to be rebooted on a daily basis. To make matters worse my line was down for two days this week despite the router showing that the line was up and despite several reboots. Does the same thing with three different routers so the routers are definitely not the problem.
 
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Brazen said:
Hi RPM, I have the exact same issue. During the first two weeks I had good download speeds averaging 8mbps. After I hit 50gb my line speed miraculously dropped to 4mb then averaged download speeds of 2-3mb, despite me paying for the 10mb 100gb bundle and despite me NEVER having this issue with my previous ISP during my two year stay with them. I also had the same problem as Leepage, escalated to Afrihost support no joy. I also have an issue where my router goes idle and needs to be rebooted on a daily basis. To make matters worse my line was down for two days this week despite the router showing that the line was up and despite several reboots. Does the same thing with three different routers so the routers are definitely not the problem.
Click to expand...

Have you tested your line with other accounts and found that the issue goes away. As per your post on another thread, please PM me and we'll take a closer look, as this is definitely the general experience on our network.
 
Today Telkom came and put a new line, I don't know why tho because on other ISPs I don't have the problem. Afriman i still have the problem despite the new temporary line they put. I then told support at afrihost, then they asked me from trace routes on other ISP, which I already sent numerous times already. So frustrating!
 
Afrihost there is a problem with you! I just been to my friend who has just upgraded to my package and has the same problem!
 
Just in case this info helps. I am with Afrihost. I had lagg last weekend, none during the week. It is starting a little bit again this weekend. I am gaming and some of my friends I game with in New Zealand and Australia are also having lag, playing on any UK servers. I have checked world Internet traffic map and both last weekend and this weekend there seems to be a major backlog between Amsterdam and the UK on Internet traffic in general. So if any of you are gaming and are having lag if you have an option of a Danish server, try that or another European server in that direction. I don't think that this is majorly an Afrihost problem. I think there is something going on with routes between Europe and the UK, which will also effect live streaming for anything that routes that way.
 
Hi there. The problem is when I use another ISP, there is no problem. So can't be that.
 
Hi Leepage

The other isp may route a different way. If you can do a trace route on both isp's you will be able to see where they route through.
 
OK here are two trace routes. First one on Afrihost, second one one imaginet.


Traceroute has started… (Afrihost)

traceroute to www-bbc-com.bbc.net.uk (212.58.246.95), 64 hops max, 72 byte packets
1 home.gateway (192.168.1.254) 1.022 ms 0.786 ms 0.709 ms
2 105-236-7-129-esr-lo.mtnbusiness.co.za (105.236.7.129) 7.709 ms 8.391 ms 8.416 ms
3 41.181.222.42 (41.181.222.42) 21.047 ms 21.166 ms 21.527 ms
4 ng-mse-1--ng-cr-2-a.za.mtnns.net (196.44.27.70) 25.696 ms 25.583 ms 24.990 ms
5 jh-cr-2.za--ng-cr-2.za.mtnns.net (196.44.31.252) 22.043 ms 21.414 ms 21.931 ms
6 rb-cr-1.za--jh-cr-2.za-a.mtnns.net (196.44.31.94) 24.854 ms 24.852 ms 24.787 ms
7 qux--rb-dca-2.za-b.za.mtnbusiness.net (41.181.165.119) 21.008 ms 21.608 ms 21.764 ms
8 ls-pr-1.uk--ls-cr-2.uk-a.mtn.net (209.212.111.201) 314.435 ms 283.271 ms 307.135 ms
9 bbc-linx.pr01.thdow.bbc.co.uk (195.66.224.103) 238.663 ms 306.765 ms 307.075 ms
10 * * *
11 ae0.er01.cwwtf.bbc.co.uk (132.185.254.93) 254.409 ms 209.024 ms 205.476 ms
12 132.185.255.164 (132.185.255.164) 302.246 ms 306.992 ms 307.113 ms
13 bbc-vip016.cwwtf.bbc.co.uk (212.58.246.95) 307.327 ms 307.752 ms 307.106 ms

Traceroute has started…(imaginet)

traceroute to www-bbc-com.bbc.net.uk (212.58.244.69), 64 hops max, 72 byte packets
1 home.gateway (192.168.1.254) 1.093 ms 0.724 ms 0.756 ms
2 196-210-157-1.dynamic.isadsl.co.za (196.210.157.1) 8.583 ms 8.199 ms 8.541 ms
3 cdsl2-rba-vl2563.ip.isnet.net (196.38.73.213) 21.479 ms 19.555 ms 19.685 ms
4 cdsl2-rba-vl150.ip.isnet.net (196.38.73.9) 20.745 ms 20.562 ms 20.107 ms
5 core2b-pkl-te0-0-0-0.ip.isnet.net (196.26.0.63) 23.184 ms 22.531 ms 23.456 ms
6 core2b-dock-pos-0-3-4-0.ip.isnet.net (168.209.201.65) 196.419 ms 197.640 ms 197.981 ms
7 bbc-linx.pr01.rbsov.bbc.co.uk (195.66.236.103) 195.834 ms 196.226 ms 196.078 ms
8 * * *
9 * * *
10 ae0.er01.telhc.bbc.co.uk (132.185.254.109) 197.040 ms 194.235 ms 196.784 ms
11 132.185.255.149 (132.185.255.149) 196.453 ms 197.038 ms 196.600 ms
12 bbc-vip114.telhc.bbc.co.uk (212.58.244.69) 195.929 ms 195.758 ms 196.078 ms
 
Can u believe i have been working with afrihost since the 29 April, and still im stuck! This is terrible.
 
Afriman has reassured me that they are working in it with top support members.
 
Leepage i have the same problem, ive been working with them since may and my issues still arent resolved. Pray that Afriman can help me. Even torrents are an issue at the moment. This is the last month that I will be trying to get this resolved.
 
Brazen said:
Hi RPM, I have the exact same issue. During the first two weeks I had good download speeds averaging 8mbps. After I hit 50gb my line speed miraculously dropped to 4mb then averaged download speeds of 2-3mb, despite me paying for the 10mb 100gb bundle
Click to expand...

yeh - having exactly the same issue. got kicked over to my 2nd 50gb bundle last night, and miraculously my line speeds have halfed.

this is utter BS.

afriman - sort your **** out
 
zeely said:
yeh - having exactly the same issue. got kicked over to my 2nd 50gb bundle last night, and miraculously my line speeds have halfed.

this is utter BS.

afriman - sort your **** out
Click to expand...

Sorry to hear that you are also having issues. These are not general issues, and our team will need to troubleshoot each and every instance to find out what the unique (or common) factors are that are affecting your ADSL performance.

Could you (or anyone else having issues) please PM me with your username and contact details? We'll get one of our DSL experts to run some diagnostics with you.
 
Afriman afrihosts service has become appalling I have to say. Despite my numerous pms to yourself and assurances from a team leader that my line problems will be resolved and that he will personally call me back not A SINGLE person has come back to me. Every second day my line is down and then back up! This service is unusable and I am convinced that the problem is on your end and not Telkoms. It's a sad day for me to see the mess that Afrihost has become. Do you guys have no care as to how your customers are getting by on this shoddy service? Please sort it out now! I've been struggling for somebody to take my issues seriously since may!!!!

Part of me moving to you guys was due to your advertised promises to handle all Telkom related escalations. I have never had to deal with Telkom in two years. I've only had issues since I've moved to Afrihost and now that I have you aren't living up to your advertised and marketing claims. This is nonsense and beyond frustrating and infuriating!! I'm no longer going to beg!
 
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Brazen said:
Afriman afrihosts service has become appalling I have to say. Despite my numerous pms to yourself and assurances from a team leader that my line problems will be resolved and that he will personally call me back not A SINGLE person has come back to me. Every second day my line is down and then back up! This service is unusable and I am convinced that the problem is on your end and not Telkoms. It's a sad day for me to see the mess that Afrihost has become. Do you guys have no care as to how your customers are getting by on this shoddy service? Please sort it out now! I've been struggling for somebody to take my issues seriously since may!!!!

Part of me moving to you guys was due to your advertised promises to handle all Telkom related escalations. I have never had to deal with Telkom in two years. I've only had issues since I've moved to Afrihost and now that I have you aren't living up to your advertised and marketing claims. This is nonsense and beyond frustrating and infuriating!! I'm no longer going to beg!
Click to expand...

Hi Brazen

Sorry about this, I think AfriMan has been a bit overloaded lately, so I'll jump in here :)
Officially started the MyBB journey today so let's get things started on the right foot.

Please go ahead and drop me a PM with your details and I'll get our team to jump on this and revert with feedback.
 
Brazen said:
Afriman afrihosts service has become appalling I have to say. Despite my numerous pms to yourself and assurances from a team leader that my line problems will be resolved and that he will personally call me back not A SINGLE person has come back to me. Every second day my line is down and then back up! This service is unusable and I am convinced that the problem is on your end and not Telkoms. It's a sad day for me to see the mess that Afrihost has become. Do you guys have no care as to how your customers are getting by on this shoddy service? Please sort it out now! I've been struggling for somebody to take my issues seriously since may!!!!

Part of me moving to you guys was due to your advertised promises to handle all Telkom related escalations. I have never had to deal with Telkom in two years. I've only had issues since I've moved to Afrihost and now that I have you aren't living up to your advertised and marketing claims. This is nonsense and beyond frustrating and infuriating!! I'm no longer going to beg!
Click to expand...

I'm sorry you feel this frustrated. It's truly regrettable that this is going on this long. Our guys are looking into this, and have been in touch now, so I'm hopeful that this will all be sorted out soon :)
 
Still battling away here. I see large numbers CRC errors. Apparently it can be because over overloaded Telkom exchange.

Parameters
DSP Firmware VersionE.25.41.55 A
Connectedtrue
Operational ModeG.Dmt
Annex TypeAnnexA
Upstream512000
Downstream4096000
SNR Margin(Upstream)25 dB
SNR Margin(Downstream)14.0 dB
Line Attenuation(Upstream)17.0 dB
Line Attenuation(Downstream)51.0 dB
CRC Errors(Upstream) 1710
CRC Errors(Downstream) 0
Latency(Upstream) Fast
Latency(Downstream) Fast
 
Hi Afrihost. I am done with you guys if this is not sorted before the end of the month along with two of my friends. I changed to temporary ISP and no issue at all with Internet. No problems loading pages, no problem downloading apple apps, no sever not found. I enjoy u guys but if u can't see a problem then there is not hope for me with you.
 
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leepage said:
Hi Afrihost. I am done with you guys if this is not sorted before the end of the month along with two of my friends. I changed to temporary ISP and no issue at all with Internet. No problems loading pages, no problem downloading apple apps, no sever not found. I enjoy u guys but if u can't see a problem then there is not hope for me with you.
Click to expand...

We're sorry that we are still not able to resolve this issue for you. We are doing our very best to find the root of the issue, as we are definitely not receiving general complaints of this nature. We will keep pursuing this until we have some answers from Telkom, but we also understand if you've made up your mind.

Either way, we wish you only the best :(
 
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