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Afrihost Capped DSL Feedback

Pakka

Expert Member
Joined
Jul 22, 2010
Messages
2,248
Hi, please look at tickets #MHR-244-42839 and #GYP-288-13561

My 10MB Telkom line syncs at 5MB, I reported it a few weeks ago and AH opened a ticket with Telkom.

Today, Telkom closed the fault and marked it as resolved.

I rebooted the router and it still syncs at 5mb. Fed up.

Here are the current stats.
dsl.PNG

EDIT: This morning I'm also having intermittent disconnects the whole f-ing time
 
Last edited:
Joined
Jun 4, 2014
Messages
25
International speeds are crap this afternoon.

Noticed that sites are loading soooooo slowly and did some speed tests. Anything not local you get a max speed of 2.5-3mbps on my 10mb/s line, what's the point of having a fast line then?
 

electrofreeze

Senior Member
Joined
Jun 12, 2004
Messages
926
browsing has been crap since sunday looks like some serious shaping or an ipc problem again
well at least it worked for longer than 3 days this time round
 
Last edited:

Pakka

Expert Member
Joined
Jul 22, 2010
Messages
2,248
Tried to cancel my line through the Client Zone but that doesn't even work. Afrihost also didn't respond on any queries since yesterday. Useless.
Capture.PNG
 

Pakka

Expert Member
Joined
Jul 22, 2010
Messages
2,248
Finally got someone from the support team to process my line cancellation but now it will only be cancelled on 30 Nov - thats almost 2 months still.

Is there anyone knowledgeable at AH who can expedite the cancellation (and migration back to telkom)? #FQJ-270-96181
 

AfriFella

Afrihost
Company Rep
Joined
Jun 2, 2015
Messages
2,357
International speeds are crap this afternoon.

Noticed that sites are loading soooooo slowly and did some speed tests. Anything not local you get a max speed of 2.5-3mbps on my 10mb/s line, what's the point of having a fast line then?
That doesn't sound good. :( Are you seeing high latency? Can you send me a traceroute to an affected site?
 

AfriFella

Afrihost
Company Rep
Joined
Jun 2, 2015
Messages
2,357
Finally got someone from the support team to process my line cancellation but now it will only be cancelled on 30 Nov - thats almost 2 months still.

Is there anyone knowledgeable at AH who can expedite the cancellation (and migration back to telkom)? #FQJ-270-96181
It shouldn't take two months. :( Drop me a PM so we can discuss your account a little more openly.
 

LaraC

Honorary Master
Joined
Mar 11, 2014
Messages
34,758
Nothing wrong my end. :)

Code:
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Lara>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 22ms, Average = 22ms

C:\Users\Lara>tracert google.com

Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    48 ms    46 ms    45 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    47 ms    50 ms    48 ms  169-1-21-54.ip.afrihost.co.za [169.1.21.54]
  5    39 ms    39 ms    39 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    56 ms    56 ms    57 ms  169-1-21-80.ip.afrihost.co.za [169.1.21.80]
  7    63 ms    63 ms    63 ms  169-1-5-241.ip.afrihost.co.za [169.1.5.241]
  8    56 ms    56 ms    57 ms  72.14.237.239
  9    56 ms    56 ms    57 ms  jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
 
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