Afrihost Capped DSL Feedback

Hi, please look at tickets #MHR-244-42839 and #GYP-288-13561

My 10MB Telkom line syncs at 5MB, I reported it a few weeks ago and AH opened a ticket with Telkom.

Today, Telkom closed the fault and marked it as resolved.

I rebooted the router and it still syncs at 5mb. Fed up.

Here are the current stats.
dsl.PNG

EDIT: This morning I'm also having intermittent disconnects the whole f-ing time
 
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International speeds are crap this afternoon.

Noticed that sites are loading soooooo slowly and did some speed tests. Anything not local you get a max speed of 2.5-3mbps on my 10mb/s line, what's the point of having a fast line then?
 
browsing has been crap since sunday looks like some serious shaping or an ipc problem again
well at least it worked for longer than 3 days this time round
 
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Tried to cancel my line through the Client Zone but that doesn't even work. Afrihost also didn't respond on any queries since yesterday. Useless.
Capture.PNG
 
Finally got someone from the support team to process my line cancellation but now it will only be cancelled on 30 Nov - thats almost 2 months still.

Is there anyone knowledgeable at AH who can expedite the cancellation (and migration back to telkom)? #FQJ-270-96181
 
jacquesafro said:
International speeds are crap this afternoon.

Noticed that sites are loading soooooo slowly and did some speed tests. Anything not local you get a max speed of 2.5-3mbps on my 10mb/s line, what's the point of having a fast line then?
Click to expand...

That doesn't sound good. :( Are you seeing high latency? Can you send me a traceroute to an affected site?
 
Pakka said:
Finally got someone from the support team to process my line cancellation but now it will only be cancelled on 30 Nov - thats almost 2 months still.

Is there anyone knowledgeable at AH who can expedite the cancellation (and migration back to telkom)? #FQJ-270-96181
Click to expand...

It shouldn't take two months. :( Drop me a PM so we can discuss your account a little more openly.
 
Nothing wrong my end. :)

Code: 
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Lara>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 22ms, Average = 22ms

C:\Users\Lara>tracert google.com

Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    48 ms    46 ms    45 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    47 ms    50 ms    48 ms  169-1-21-54.ip.afrihost.co.za [169.1.21.54]
  5    39 ms    39 ms    39 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    56 ms    56 ms    57 ms  169-1-21-80.ip.afrihost.co.za [169.1.21.80]
  7    63 ms    63 ms    63 ms  169-1-5-241.ip.afrihost.co.za [169.1.5.241]
  8    56 ms    56 ms    57 ms  72.14.237.239
  9    56 ms    56 ms    57 ms  jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
 
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