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Question of the Day: Do you think Bafana Bafana will win tonight?
Afrihost Capped DSL Feedback
- Thread starter AfriFella
- Start date
xbxbau5
Well-Known Member
Sure no problem mate.
Everything during the day is perfect. I'll test tonight with other accounts as well
EDIT - I've tested with my WebAfrica account, my normal Afri Account, and even resorted to my AfriGreen Account.
I get absolutely ZERO issues on a WebAfrica account. I can still stream with my latency never going above 210.
Using Afrihost at night is really irritating and pathetic. This is an ongoing problem, and no one can give us any answers. These issues are the same on which i PM'd AfriGuy on the 9th of this month. My line has been tested multiple times, with cables and even routers being replaced.
Durban - Afrihost
Ping - 221ms
Jitter - 1ms
DL - 18.7mbps
UL - 1.8mbps
Durban - WebAfrica
Ping - 53ms
Jitter - 1ms
DL - 18.8mbps
UL - 1.9mbps
Randburg - Afrihost
Ping - 58ms
Jitter - 8ms
DL - 15.1mbps
UL - 1.7mbps
Randburg - WebAfrica
Ping - 54ms
Jitter - 1ms
DL - 18.8mbps
UL - 1.9mbps
Capetown - Afrihost
Ping - 228ms
Jitter - 2ms
DL - 8.8mbps
UL - 1.7mbps
Capetown - WebAfrica
Ping - 42ms
Jitter - 1ms
DL - 18.8mbps
UL - 1.9mbps
MyBB - Afrihost
Ping: 125ms
Download: 13.66Mbps
Upload: 1.64Mbps
MyBB - WebAfrica
Ping: 51ms
Download: 19.56Mbps
Upload: 1.74Mbps
Afrihost Tracert
Tracing route to eu.battle.net [185.60.115.40]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * 109 ms 108 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
3 28 ms 27 ms 27 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 27 ms 27 ms 26 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 27 ms 28 ms 27 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
6 181 ms 179 ms 179 ms te-0-1-0-1.luk-pe1-gsw.liquidtelecom.net [5.11.10.208]
7 179 ms 179 ms 169 ms be-5.luk-pe1-tho.liquidtelecom.net [5.11.10.176]
8 171 ms 172 ms 171 ms 5.11.10.95.liquidtelecom.net [5.11.10.95]
9 245 ms 245 ms 250 ms 195.66.226.234
10 282 ms 288 ms 287 ms ae1-br01-eqld5.as57976.net [137.221.79.33]
11 175 ms 175 ms 220 ms et-0-0-2-br02-eqpa4.as57976.net [137.221.65.18]
12 295 ms 299 ms 300 ms be2-pe01-eqpa4.as57976.net [137.221.77.71]
13 209 ms 208 ms 208 ms 137.221.66.35
14 299 ms 299 ms 298 ms 10.109.1.42
15 215 ms 215 ms 215 ms 185.60.115.40
Trace complete.
WebAfrica Tracert
Tracing route to eu.battle.net [185.60.115.40]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 34 ms 34 ms 34 ms 196.38.75.133
3 27 ms 27 ms 27 ms 196.38.75.134
4 34 ms 34 ms 34 ms 196.38.77.80
5 35 ms 35 ms 35 ms mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
6 193 ms 175 ms 177 ms core1b-dock-ten-0-4-0-0sub8.ip.isnet.net [168.209.246.65]
7 175 ms 176 ms 175 ms 195.66.226.234
8 174 ms 178 ms 175 ms ae1-br01-eqld5.as57976.net [137.221.79.33]
9 189 ms 181 ms 181 ms et-0-0-2-br02-eqpa4.as57976.net [137.221.65.18]
10 175 ms 174 ms 174 ms be2-pe02-eqpa4.as57976.net [137.221.77.73]
11 176 ms 175 ms 175 ms 137.221.66.37
12 * * * Request timed out.
13 174 ms 174 ms 174 ms 185.60.115.40
Trace complete.
Afrihost Tracert
Tracing route to bbc.co.uk [151.101.192.81]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * 110 ms 108 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
3 49 ms 45 ms 43 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 27 ms 27 ms 27 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 76 ms 75 ms 80 ms 196-10-140-103.ixp.capetown [196.10.140.103]
6 27 ms 27 ms 27 ms 151.101.192.81
Trace complete.
WebAfrica Tracert
Tracing route to bbc.co.uk [151.101.64.81]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * 41 ms 41 ms 196.38.75.133
3 34 ms 38 ms 34 ms 196.38.75.134
4 51 ms 41 ms 41 ms 196.38.77.80
5 34 ms 34 ms 35 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
6 43 ms 43 ms 43 ms 168.209.2.130
7 35 ms 37 ms 35 ms 196-10-140-213.ixp.capetown [196.10.140.213]
8 43 ms 43 ms 42 ms 151.101.64.81
Trace complete.
Last edited:
- Joined
- Oct 9, 2014
- Messages
- 7,265
- Reaction score
- 6
I've just PM'ed you the test account details, can you please try it out tonight and let me know how it compares.
Praeses
Executive Member
Any update on this? Thanks!I'm really sorry about that!I'm waiting for feedback from our Team about what happened.
Vorastra
Honorary Master
It had indeed. That earlier issue was only for about an hour.
Nikkel
Expert Member
Anybody else struggling with intermittent connections in Cape Town?
Getting frequent disconnects whole morning
Getting frequent disconnects whole morning
Anyone else experiencing 100% packet loss - only on internet banking websites while trying to access via Afrihost as ISP. All of them.
Access to other sites in SA show no packet loss.
Cape Town east, Capped, unshaped account.
Access to other sites in SA show no packet loss.
Cape Town east, Capped, unshaped account.
There looks like there was network outage on our side. I am not 100% what the cause was.
That is really not good to hear.
Are you seeing full disconnections on your router or is your speed just slow?
Nikkel
Expert Member
Looks like a line issue... Telkom sending out a technician to see what's up.That is really not good to hear.
The line's up and running...just since Friday we get frequent disconnects between 9am to 12 daily but all seems fine for the rest of the day
Hmmmm.... I would like to check this out for you. Please send me a PM with your account information
Nikkel
Expert Member
Pm sent
Thanks, I have responded to you.
I think @pexxie hit the nail on the head. Afrihost has gone downhill since liquid telecom.
Just look at this latency and dodge routing...
Pinging www.afrihost.com [104.20.30.244] with 32 bytes of data:
Reply from 104.20.30.244: bytes=32 time=33ms TTL=57
Reply from 104.20.30.244: bytes=32 time=33ms TTL=57
Reply from 104.20.30.244: bytes=32 time=33ms TTL=57
Reply from 104.20.30.244: bytes=32 time=34ms TTL=57
Ping statistics for 104.20.30.244:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 34ms, Average = 33ms
->
Pinging www.game.co.uk [213.221.187.20] with 32 bytes of data:
Reply from 213.221.187.20: bytes=32 time=297ms TTL=51
Reply from 213.221.187.20: bytes=32 time=291ms TTL=51
Reply from 213.221.187.20: bytes=32 time=295ms TTL=51
Reply from 213.221.187.20: bytes=32 time=289ms TTL=51
Ping statistics for 213.221.187.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 289ms, Maximum = 297ms, Average = 293ms
->
Tracing route to www.game.co.uk [213.221.187.20]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 24 ms 23 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
4 24 ms 25 ms 23 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 120 ms 121 ms 121 ms 169-1-21-35.ip.afrihost.co.za [169.1.21.35]
6 121 ms 121 ms 121 ms 41.162.84.194
7 202 ms 130 ms 129 ms 172.18.1.162
8 129 ms * 131 ms be-5-lza.pe2-jhb.liquidtelecom.net [77.246.56.248]
9 298 ms 293 ms * be-20.lza-p4-jhb.liquidtelecom.net [41.60.135.92]
10 297 ms 297 ms 293 ms te-0-3-0-7.lza-pe1-cpt.liquidtelecom.net [41.60.135.95]
11 298 ms 298 ms 298 ms te-0-0-0-15.luk-p1-tho.liquidtelecom.net [5.11.10.220]
12 303 ms 296 ms 301 ms be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
13 294 ms 293 ms 293 ms 5.11.8.145.liquidtelecom.net [5.11.8.145]
14 295 ms 293 ms 294 ms ge0-0.th1.uk.as21099.net [195.66.224.162]
15 297 ms 299 ms 298 ms gm-thw-6509-1.game.net [213.221.179.116]
16 297 ms 295 ms 292 ms 213.221.187.20
Trace complete.
->
Tracing route to eu.battle.net [185.60.115.40]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 23 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
4 24 ms 23 ms 23 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 121 ms 121 ms 122 ms 169-1-21-35.ip.afrihost.co.za [169.1.21.35]
6 123 ms 122 ms 119 ms 41.162.84.194
7 132 ms 131 ms 132 ms 172.18.1.162
8 133 ms 148 ms 136 ms be-5-lza.pe2-jhb.liquidtelecom.net [77.246.56.248]
9 * 286 ms 285 ms be-20.lza-p4-jhb.liquidtelecom.net [41.60.135.92]
10 286 ms 286 ms 284 ms te-0-1-0-7.lfr-pe1-mrs.liquidtelecom.net [5.11.10.250]
11 312 ms 312 ms 312 ms 80.249.208.83
12 321 ms 320 ms 321 ms ae1-br02-eqam1.as57976.net [137.221.78.35]
13 337 ms * 338 ms et-0-0-3-br02-eqpa4.as57976.net [137.221.65.92]
14 321 ms 322 ms 319 ms be2-pe02-eqpa4.as57976.net [137.221.77.73]
15 322 ms 321 ms 323 ms 137.221.66.39
16 317 ms 321 ms 320 ms 10.109.1.26
17 318 ms 320 ms 320 ms 185.60.115.40
Trace complete.
Just look at this latency and dodge routing...
Pinging www.afrihost.com [104.20.30.244] with 32 bytes of data:
Reply from 104.20.30.244: bytes=32 time=33ms TTL=57
Reply from 104.20.30.244: bytes=32 time=33ms TTL=57
Reply from 104.20.30.244: bytes=32 time=33ms TTL=57
Reply from 104.20.30.244: bytes=32 time=34ms TTL=57
Ping statistics for 104.20.30.244:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 34ms, Average = 33ms
->
Pinging www.game.co.uk [213.221.187.20] with 32 bytes of data:
Reply from 213.221.187.20: bytes=32 time=297ms TTL=51
Reply from 213.221.187.20: bytes=32 time=291ms TTL=51
Reply from 213.221.187.20: bytes=32 time=295ms TTL=51
Reply from 213.221.187.20: bytes=32 time=289ms TTL=51
Ping statistics for 213.221.187.20:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 289ms, Maximum = 297ms, Average = 293ms
->
Tracing route to www.game.co.uk [213.221.187.20]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 24 ms 23 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
4 24 ms 25 ms 23 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 120 ms 121 ms 121 ms 169-1-21-35.ip.afrihost.co.za [169.1.21.35]
6 121 ms 121 ms 121 ms 41.162.84.194
7 202 ms 130 ms 129 ms 172.18.1.162
8 129 ms * 131 ms be-5-lza.pe2-jhb.liquidtelecom.net [77.246.56.248]
9 298 ms 293 ms * be-20.lza-p4-jhb.liquidtelecom.net [41.60.135.92]
10 297 ms 297 ms 293 ms te-0-3-0-7.lza-pe1-cpt.liquidtelecom.net [41.60.135.95]
11 298 ms 298 ms 298 ms te-0-0-0-15.luk-p1-tho.liquidtelecom.net [5.11.10.220]
12 303 ms 296 ms 301 ms be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
13 294 ms 293 ms 293 ms 5.11.8.145.liquidtelecom.net [5.11.8.145]
14 295 ms 293 ms 294 ms ge0-0.th1.uk.as21099.net [195.66.224.162]
15 297 ms 299 ms 298 ms gm-thw-6509-1.game.net [213.221.179.116]
16 297 ms 295 ms 292 ms 213.221.187.20
Trace complete.
->
Tracing route to eu.battle.net [185.60.115.40]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 23 ms 23 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
4 24 ms 23 ms 23 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 121 ms 121 ms 122 ms 169-1-21-35.ip.afrihost.co.za [169.1.21.35]
6 123 ms 122 ms 119 ms 41.162.84.194
7 132 ms 131 ms 132 ms 172.18.1.162
8 133 ms 148 ms 136 ms be-5-lza.pe2-jhb.liquidtelecom.net [77.246.56.248]
9 * 286 ms 285 ms be-20.lza-p4-jhb.liquidtelecom.net [41.60.135.92]
10 286 ms 286 ms 284 ms te-0-1-0-7.lfr-pe1-mrs.liquidtelecom.net [5.11.10.250]
11 312 ms 312 ms 312 ms 80.249.208.83
12 321 ms 320 ms 321 ms ae1-br02-eqam1.as57976.net [137.221.78.35]
13 337 ms * 338 ms et-0-0-3-br02-eqpa4.as57976.net [137.221.65.92]
14 321 ms 322 ms 319 ms be2-pe02-eqpa4.as57976.net [137.221.77.73]
15 322 ms 321 ms 323 ms 137.221.66.39
16 317 ms 321 ms 320 ms 10.109.1.26
17 318 ms 320 ms 320 ms 185.60.115.40
Trace complete.
Hmmm.... those tests don't look good at all. We have done some testing a few nights ago with Vumatel Fibre and Openserve fibre and we got averages of 172ms to 185ms to uk and other euro servers so it is very odd that you are seeing these results.
We would probably need to do troubleshooting to see why you are getting these results. Please could you send me a PM with your account information so I can see if there is anything happening on your account and we can perform some tests there.
Could I please ask for some clarification and help.
Last week we upgraded our ADSL line and yesterday I put in a new VDSL modem. Contacted Afrihost this morning to have the modulation set to VDSL and it synced at 20mbps down & 5.1mbps up.
We are on the 40mbps line so the guy said he'll request that it gets increased and it should resync later in the day.
I see now it's syncing at 32mbps down but the upstream dropped to 3mbps...
Talking to Afrihost support via live chat, the guy says
... ...
To which I reply
"This morning it was syncing at 20mbps down and 5.1 up"???
Then he says
In Oct 2017 Openserve start giving higher max upload speeds, i.e. why we got 20mbps down and 5 up this morning.
Now I'm just struggling to get better upload speeds with the current 32mbps line as the Afrihost support guy says it's fine as it's supposed to be 10% of the downstream rate...
1. Am i wrong in assuming this guy is wrong and I should be able to get more upload speed?
2. How can actually go about getting my upload speed increased as the guy I spoke to closed the chat after saying "We are awaiting their response" talking about Telkom? Live chat might have time out cause this was after like an hour and 10 minutes of waiting for feedback
Last week we upgraded our ADSL line and yesterday I put in a new VDSL modem. Contacted Afrihost this morning to have the modulation set to VDSL and it synced at 20mbps down & 5.1mbps up.
We are on the 40mbps line so the guy said he'll request that it gets increased and it should resync later in the day.
I see now it's syncing at 32mbps down but the upstream dropped to 3mbps...
Talking to Afrihost support via live chat, the guy says
... ...To which I reply
"This morning it was syncing at 20mbps down and 5.1 up"???
Then he says
In Oct 2017 Openserve start giving higher max upload speeds, i.e. why we got 20mbps down and 5 up this morning.
Now I'm just struggling to get better upload speeds with the current 32mbps line as the Afrihost support guy says it's fine as it's supposed to be 10% of the downstream rate...
1. Am i wrong in assuming this guy is wrong and I should be able to get more upload speed?
2. How can actually go about getting my upload speed increased as the guy I spoke to closed the chat after saying "We are awaiting their response" talking about Telkom? Live chat might have time out cause this was after like an hour and 10 minutes of waiting for feedback
RunningFromFat
Executive Member
Hi there, randomly today I cant access certain websites such as twitter or I get dropped from pubg/steam. Anyone else experiencing this?
Could I please ask for some clarification and help.
Last week we upgraded our ADSL line and yesterday I put in a new VDSL modem. Contacted Afrihost this morning to have the modulation set to VDSL and it synced at 20mbps down & 5.1mbps up.
We are on the 40mbps line so the guy said he'll request that it gets increased and it should resync later in the day.
I see now it's syncing at 32mbps down but the upstream dropped to 3mbps...
Talking to Afrihost support via live chat, the guy says
To which I reply
"This morning it was syncing at 20mbps down and 5.1 up"???
Then he says
In Oct 2017 Openserve start giving higher max upload speeds, i.e. why we got 20mbps down and 5 up this morning.
Now I'm just struggling to get better upload speeds with the current 32mbps line as the Afrihost support guy says it's fine as it's supposed to be 10% of the downstream rate...
1. Am i wrong in assuming this guy is wrong and I should be able to get more upload speed?
2. How can actually go about getting my upload speed increased as the guy I spoke to closed the chat after saying "We are awaiting their response" talking about Telkom? Live chat might have time out cause this was after like an hour and 10 minutes of waiting for feedback
When it comes to ADSL and VDSL services we don't really guarantee an upload speed. As these services asymmetric. We normally aim for at least 8% to 12% upload speed from the respective download speed.
There is also something else that need to be considered, since you are now syncing at a higher speed. The decibels on your SNR for download will be a lot higher. This means a certain part of your up link SNR will suffer too. This means your upload will automatically be synced down. (As mentioned your upload speed isn't guaranteed.)
Honestly speaking, if you get more upload speed than normal it is a bonus. This doesn't mean I am not going to try and get the line synced higher for you. Please send me a PM with your number and I will see what I can do for you.
That sounds horrible.
There wasn't any issues on our side that we are aware of. Are you still having issues on your side?