You have PM
Thanks, I will ask him to check his inbox.
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Afrihost Capped DSL Feedback
- Thread starter AfriFella
- Start date
Thanks, I will ask him to check his inbox.
Praeses
Executive Member
You also have a PM now
You also have a PM now
I have answered you.
We are online during the course of the weekend. What seems to be the issue?
Hey,
Just so you guys know - I upgraded to Fiber and even with Fibre, Afrihost pings to EU (specifically Battlenet servers) are still high. Webafrica has a ping of 170/180ms on ADSL. Afrihost fiber is about 200. Quite disappointing that webafrica adsl is better than Afrihost fiber. If you guys have this problem the only solution is moving away from Afrihost it seems.
Just so you guys know - I upgraded to Fiber and even with Fibre, Afrihost pings to EU (specifically Battlenet servers) are still high. Webafrica has a ping of 170/180ms on ADSL. Afrihost fiber is about 200. Quite disappointing that webafrica adsl is better than Afrihost fiber. If you guys have this problem the only solution is moving away from Afrihost it seems.
You shouldn't be getting such high ping. Please send me a traceroute to the server you are referring to and I will check what route you are using. If possible I am sure we could change the route for you.
Icemanbrfc
Honorary Master
Who runs the Whatsapp Help chat thing? Sigh lol
Icemanbrfc
Honorary Master
Afrihost, im assuming that the amount in arrears is the amount for my 20meg line that was transferred over today? As i left you guys with R0 arrears. Can you confirm
sent
13 Dec 2018
Capped Unshaped account.
Cape Town East.
Line syncs perfectly, but check this packet loss and ping on Afrihost network.
So now after paying AH double for an UNSHAPED account, and things running fine for a few months, we're back at square one again.
Yesterday it took me from 3pm to 10pm just to download MS Office from Microsoft for an installation.
I may as well dig out my old 56K modem.
The round trip ping to my own host in Newlands is 1459.74ms with 76.92% packet loss
Capped Unshaped account.
Cape Town East.
Line syncs perfectly, but check this packet loss and ping on Afrihost network.
So now after paying AH double for an UNSHAPED account, and things running fine for a few months, we're back at square one again.
Yesterday it took me from 3pm to 10pm just to download MS Office from Microsoft for an installation.
I may as well dig out my old 56K modem.
The round trip ping to my own host in Newlands is 1459.74ms with 76.92% packet loss
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Still no response - what great customer service.
Nikkel
Expert Member
Anyone else in cape town struggling? Line syncing but nothing happening
I am sorry that we left you hanging here. Are you still having an issue?
13 Dec 2018
Capped Unshaped account.
Cape Town East.
Line syncs perfectly, but check this packet loss and ping on Afrihost network.
So now after paying AH double for an UNSHAPED account, and things running fine for a few months, we're back at square one again.
Yesterday it took me from 3pm to 10pm just to download MS Office from Microsoft for an installation.
I may as well dig out my old 56K modem.
The round trip ping to my own host in Newlands is 1459.74ms with 76.92% packet loss
I am so sorry for getting back to you so late.
This looks very odd. It looks like you are using your bandwidth while you are testing. Please confirm if this was the case.
I am so sorry about this. Please keep in mind that this is not an official support channel. If you would like an immediate response to your query it would be best if you use one of our official channels.
This isn't good at all. Are you still struggling with your connection? If you are, please send me a PM with your line number and I will look into this for you.
Nikkel
Expert Member
Seems to have sorted itself about an hour later and all good currently