Afrihost Capped DSL Feedback

AfriFella said:
Thanks for testing. :) I'm passing it onto our NOC Team.
Click to expand...

Thanks. I'm sure everyone here, like I, would like feedback on why the network is performing so poorly.
Can you please arrange for us. If you can't can you please ask xxxxx (CC) to get some answers from NOC and feedback to me.
PM will be sent with contact details.
 
Last edited:
This is how things are going.

"I can't stream on Twitch"

> Tries YouTube

"I can't stream on YouTube"

> Tries to play CS

"Can't play cs, cause of 150ms ping"

:whistle:
 
NewBiks said:
This is how things are going.

"I can't stream on Twitch"

> Tries YouTube

"I can't stream on YouTube"

> Tries to play CS

"Can't play cs, cause of 150ms ping"

:whistle:
Click to expand...

Our NOC Team is currently investigating intermittent issues with regards to international traffic. This isn't widespread enough for a full blown notice, but I can assure you that we'll put up a notice if we have confirmation of such an issue.

I'm surprised to hear that your Youtube is also suffering. This, to me, implies that you must be using some other DNS settings or that there is something unidentified affecting your connection.
 
AfriFella said:
Our NOC Team is currently investigating intermittent issues with regards to international traffic. This isn't widespread enough for a full blown notice, but I can assure you that we'll put up a notice if we have confirmation of such an issue.

I'm surprised to hear that your Youtube is also suffering. This, to me, implies that you must be using some other DNS settings or that there is something unidentified affecting your connection.
Click to expand...

DNS settings.

http://puu.sh/vakZR/a7630f5eb0.png

And no it's not my line.
 
AfriFella said:
This trace is all over the place. :( I've passed the info onto our NOC Team. Thanks for testing.
Click to expand...

Thanks. Its better now. Don't know if NOC handled it or what but it seems better.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 85 | 85 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| cpt-up2.ip.adsl.co.za - 0 | 85 | 85 | 20 | 21 | 38 | 20 |
| cpt-net1.ip.adsl.co.za - 0 | 85 | 85 | 19 | 22 | 46 | 30 |
| 41.164.52.40 - 10 | 61 | 55 | 107 | 152 | 171 | 162 |
|ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net - 0 | 85 | 85 | 20 | 22 | 43 | 21 |
| if-ae-5-2.tcore2.PV9-Lisbon.as6453.net - 0 | 85 | 85 | 218 | 285 | 327 | 279 |
| if-ae-2-2.tcore1.PV9-Lisbon.as6453.net - 2 | 81 | 80 | 264 | 309 | 329 | 329 |
|if-ae-1-3.tcore1.SV8-Highbridge.as6453.net - 0 | 85 | 85 | 169 | 171 | 181 | 169 |
|if-ae-2-2.tcore2.SV8-Highbridge.as6453.net - 0 | 85 | 85 | 169 | 170 | 184 | 169 |
| if-ae-11-2.tcore1.L78-London.as6453.net - 3 | 77 | 75 | 0 | 170 | 179 | 169 |
| if-ae-17-2.tcore1.LDN-London.as6453.net - 8 | 65 | 60 | 280 | 311 | 333 | 333 |
| 80.231.60.123 - 0 | 85 | 85 | 175 | 177 | 208 | 192 |
| ae-13.r24.londen12.uk.bb.gin.ntt.net - 2 | 81 | 80 | 175 | 177 | 192 | 191 |
| ae-1.r04.londen05.uk.bb.gin.ntt.net - 0 | 85 | 85 | 175 | 176 | 187 | 175 |
| Destination network unreachable. - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |

Loss on that link is way down.
 
AfriFella said:
Our NOC Team is currently investigating intermittent issues with regards to international traffic. This isn't widespread enough for a full blown notice, but I can assure you that we'll put up a notice if we have confirmation of such an issue.

I'm surprised to hear that your Youtube is also suffering. This, to me, implies that you must be using some other DNS settings or that there is something unidentified affecting your connection.
Click to expand...

Youtube buffering and normal http downloads are fine, Steam downloads also going at full speed, but something is wrong with p2p. The speed does not pick up at all.

Suggestions?
 
So it seems the east falls apart between the hours 6pm to 11pm daily.
Latency rises, packet loss starts, and everything goes to hell, solution, switch to another ISP account and everything works.
Using auto DNS, Google DNS, different routers, different DSL lines, different devices, and no joy. Please tell me again this is not related to capacity constraints within or on the Afrihost network. I refuse to deal with the so called “Critical Care” team, they have never ever in the past shown any worth to me. Just one line replies blaming something out of their control.
What's the point of posting tests here if nothing ever seems to improve?
Is this now the standard, or level of service we can expect going forward on the Afrihost DSL network?
Please Afrihost fix your network!
I think most, if not all of us feel like we are wasting our time testing for Afrihost, as NOC sounds like a phantom department or just a easy way out for the reps here.
Just my 2c, take it or leave it.
 
Lucky I've got a backup account. Afrihost, certainly with the magnitude of complaints, you guys realize there must be an issue somewhere :(

You guys need to go back to the drawing board because if this continues, people will just leave. I like you guys. I wanna stay. The value is amazing. Just sort out the issues.
 
image132 said:
Thanks. Its better now. Don't know if NOC handled it or what but it seems better.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 85 | 85 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| cpt-up2.ip.adsl.co.za - 0 | 85 | 85 | 20 | 21 | 38 | 20 |
| cpt-net1.ip.adsl.co.za - 0 | 85 | 85 | 19 | 22 | 46 | 30 |
| 41.164.52.40 - 10 | 61 | 55 | 107 | 152 | 171 | 162 |
|ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net - 0 | 85 | 85 | 20 | 22 | 43 | 21 |
| if-ae-5-2.tcore2.PV9-Lisbon.as6453.net - 0 | 85 | 85 | 218 | 285 | 327 | 279 |
| if-ae-2-2.tcore1.PV9-Lisbon.as6453.net - 2 | 81 | 80 | 264 | 309 | 329 | 329 |
|if-ae-1-3.tcore1.SV8-Highbridge.as6453.net - 0 | 85 | 85 | 169 | 171 | 181 | 169 |
|if-ae-2-2.tcore2.SV8-Highbridge.as6453.net - 0 | 85 | 85 | 169 | 170 | 184 | 169 |
| if-ae-11-2.tcore1.L78-London.as6453.net - 3 | 77 | 75 | 0 | 170 | 179 | 169 |
| if-ae-17-2.tcore1.LDN-London.as6453.net - 8 | 65 | 60 | 280 | 311 | 333 | 333 |
| 80.231.60.123 - 0 | 85 | 85 | 175 | 177 | 208 | 192 |
| ae-13.r24.londen12.uk.bb.gin.ntt.net - 2 | 81 | 80 | 175 | 177 | 192 | 191 |
| ae-1.r04.londen05.uk.bb.gin.ntt.net - 0 | 85 | 85 | 175 | 176 | 187 | 175 |
| Destination network unreachable. - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 17 | 0 | 0 | 0 | 0 | 0 |

Loss on that link is way down.
Click to expand...

Latency looks pretty good. Glad you're having a good experience again :)
 
Blazzok said:
Youtube buffering and normal http downloads are fine, Steam downloads also going at full speed, but something is wrong with p2p. The speed does not pick up at all.

Suggestions?
Click to expand...

We did have an issue with international yesterday. I've been assured that performance is back to normal but they are still investigating.

This might have affected P2P but steam downloads could have been cached locally.
 
Hummercellc said:
So it seems the east falls apart between the hours 6pm to 11pm daily.
Latency rises, packet loss starts, and everything goes to hell, solution, switch to another ISP account and everything works.
Using auto DNS, Google DNS, different routers, different DSL lines, different devices, and no joy. Please tell me again this is not related to capacity constraints within or on the Afrihost network. I refuse to deal with the so called “Critical Care” team, they have never ever in the past shown any worth to me. Just one line replies blaming something out of their control.
What's the point of posting tests here if nothing ever seems to improve?
Is this now the standard, or level of service we can expect going forward on the Afrihost DSL network?
Please Afrihost fix your network!
I think most, if not all of us feel like we are wasting our time testing for Afrihost, as NOC sounds like a phantom department or just a easy way out for the reps here.
Just my 2c, take it or leave it.
Click to expand...

I'm sorry you feel this way. I don't think we ever promised that posting on this forum would be an instant solution. Often we have to investigate and try to recreate issues reported so we can identify the unique set of circumstances that a user is experiencing. We also have remote team members in the East who we test with regularly, as well as monitoring tools in a data centre in KZN, and clients we regularly test with. Even with that data, getting current, accurate test results along with reports here is extremely helpful in helping to identify issues.

Our NOC and Critical Care teams are very much dedicated to helping our clients collectively and individually to have the best experience possible.
 
moedawood said:
Lucky I've got a backup account. Afrihost, certainly with the magnitude of complaints, you guys realize there must be an issue somewhere :(

You guys need to go back to the drawing board because if this continues, people will just leave. I like you guys. I wanna stay. The value is amazing. Just sort out the issues.
Click to expand...

We definitely take all the complaints and reports very seriously. We work through all the data and make whatever adjustments we can to improve the overall experience on our network as awesome as possible.

I think it's important to remember that a network is a fluid thing. There are hundreds of moving parts that constantly change. While we get things perfect today, a small change on an external network or upstream peer network can have an effect on various services. We have to constantly monitor and adjust as these changes occur. We have a dedicated NOC team that look out for these changes, but we also sincerely appreciate user reports as it helps us identify issues quickly.

We have always believed that the secret to a successful network is working in partnership with our clients to design a custom experience, which is why we opted to create our own network.
 
So far so good! Facebook streaming is excellent so far. Will monitor and report back any issues.
 
Per my post yesterday, which AfriFella forwarded to the NOC team, speeds are STILL up the creek.
London - 5mbps http://beta.speedtest.net/result/6195171044.png

So what's the response from the NOC team to my post and tests from yesterday?
There's still no stability and, as usual, there's been no feedback on issues raised.
Placation - we've raised, we've forwarded, we've escalated isn't the answer when that appears to be going into a black hole from whence nothing emerges. Answers or Resolutions are what we need.

Oh the SAIX test account WORKS PERFECTLY - 19mbps to London - http://beta.speedtest.net/result/6195191878.png
So IT IS THE AH NETWORK guys.... unless of course it isn't and there's a conspiracy afoot.:wtf:

I'm getting to the point where I feel like keeping the SAIX test account running full time until the network issues are diagnosed and resolved. :cry:
 
steel_dog said:
Per my post yesterday, which AfriFella forwarded to the NOC team, speeds are STILL up the creek.
London - 5mbps http://beta.speedtest.net/result/6195171044.png

So what's the response from the NOC team to my post and tests from yesterday?
There's still no stability and, as usual, there's been no feedback on issues raised.
Placation - we've raised, we've forwarded, we've escalated isn't the answer when that appears to be going into a black hole from whence nothing emerges. Answers or Resolutions are what we need.

Oh the SAIX test account WORKS PERFECTLY - 19mbps to London - http://beta.speedtest.net/result/6195191878.png
So IT IS THE AH NETWORK guys.... unless of course it isn't and there's a conspiracy afoot.:wtf:

I'm getting to the point where I feel like keeping the SAIX test account running full time until the network issues are diagnosed and resolved. :cry:
Click to expand...

Our NoC Team have confirmed that all issues have been resolved, if you are still experiencing issues can you please reply to AfriFella's PM from last night with the details so that we can get this looked into as quickly as possible.
 
AfriGenie said:
Our NoC Team have confirmed that all issues have been resolved, if you are still experiencing issues can you please reply to AfriFella's PM from last night with the details so that we can get this looked into as quickly as possible.
Click to expand...

The NOC team may believe that things are resolved but the AH vs SAIX test suggests differently.
I provided my details AfriFella last night to ensure feedback from the NOC team. There wasn't any additional info requested.
 
Hi Afri, please can you guys log another line fault for me.

Even after downgrading my line from 20, to 18, to 16 and now even 14mb
I still experience random line drops throughout the day with excessive latency issues.
 
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