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Afrihost Capped DSL Feedback
- Thread starter AfriFella
- Start date
- Joined
- Jun 2, 2015
- Messages
- 2,830
- Reaction score
- 82
Luke7777
Executive Member
- Joined
- Apr 22, 2004
- Messages
- 9,711
- Reaction score
- 2,082
- Location
- Menlo Park, Pretoria.. AH/OS 500/250
Any issues at the moment ?
Hmmm
Pinging 155.239.255.250 with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=649ms TTL=63
Reply from 155.239.255.250: bytes=32 time=664ms TTL=63
Reply from 155.239.255.250: bytes=32 time=683ms TTL=63
Reply from 155.239.255.250: bytes=32 time=707ms TTL=63
Hmmm
Pinging 155.239.255.250 with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=649ms TTL=63
Reply from 155.239.255.250: bytes=32 time=664ms TTL=63
Reply from 155.239.255.250: bytes=32 time=683ms TTL=63
Reply from 155.239.255.250: bytes=32 time=707ms TTL=63
Last edited:
- Joined
- Jun 2, 2015
- Messages
- 2,830
- Reaction score
- 82
Any issues at the moment ?
View attachment 465751
Hmmm
Pinging 155.239.255.250 with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=649ms TTL=63
Reply from 155.239.255.250: bytes=32 time=664ms TTL=63
Reply from 155.239.255.250: bytes=32 time=683ms TTL=63
Reply from 155.239.255.250: bytes=32 time=707ms TTL=63
Seeing super high latency here. Definitely not seeing that kind of latency on our network right now. Could you please ping bras.afrihost.com as well as your router and post the results?
Luke7777
Executive Member
- Joined
- Apr 22, 2004
- Messages
- 9,711
- Reaction score
- 2,082
- Location
- Menlo Park, Pretoria.. AH/OS 500/250
That was bras, Somebody must've sat on a cable in the exchange 
Back to normal
C:\Windows\System32>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Windows\System32>ping bras.afrihost.com
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms
Back to normal
C:\Windows\System32>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Windows\System32>ping bras.afrihost.com
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms
Vorastra
Honorary Master
So my net goes down for 2 hours. It comes back up and now it only syncs at 4Mbit whereas it used to sync at 5Mbit? I'm paying for a 4Mbit but the point of being on interleave is that they sync you at a higher speed so that you get the full 4Mbit.
So I'm on interleave which means higher pings than "fast" AND I'm not even syncing at full speed? My actual throughput is only 3.3Mbit. Surely it should either be interleave (higher ping) + full speed OR fast (normal ping) + normal sync.
I used to be on fast sync a few months ago and was getting (fast) 180ms @ 3.6Mbit. Then they changed me to ADSL2+ and since then I was on (interleave) 210ms @ 4Mbit. Now this downtime has me on interleave at 210ms @ 3.3Mbit.
So basically worst of both interleave and fast sync.
Afripeople, can you guys find out WTF they did today?
So I'm on interleave which means higher pings than "fast" AND I'm not even syncing at full speed? My actual throughput is only 3.3Mbit. Surely it should either be interleave (higher ping) + full speed OR fast (normal ping) + normal sync.
I used to be on fast sync a few months ago and was getting (fast) 180ms @ 3.6Mbit. Then they changed me to ADSL2+ and since then I was on (interleave) 210ms @ 4Mbit. Now this downtime has me on interleave at 210ms @ 3.3Mbit.
So basically worst of both interleave and fast sync.
Afripeople, can you guys find out WTF they did today?
- Joined
- Jun 2, 2015
- Messages
- 2,830
- Reaction score
- 82
That was bras, Somebody must've sat on a cable in the exchange
Back to normal
View attachment 465771
C:\Windows\System32>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Windows\System32>ping bras.afrihost.com
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms
I realized that after I posted the reply.
Are things looking better now?
Luke7777
Executive Member
- Joined
- Apr 22, 2004
- Messages
- 9,711
- Reaction score
- 2,082
- Location
- Menlo Park, Pretoria.. AH/OS 500/250
Seems ok for a while, then latency will spike again (looking at bras)I realized that after I posted the reply.
- Joined
- Jun 2, 2015
- Messages
- 2,830
- Reaction score
- 82
Luke7777
Executive Member
- Joined
- Apr 22, 2004
- Messages
- 9,711
- Reaction score
- 2,082
- Location
- Menlo Park, Pretoria.. AH/OS 500/250
More or less same time as yesterday... bras is fine (18ms) , speedtest between 17-29Mb/sKeep me posted with feedback.
BirdPerson
Member
- Joined
- Sep 27, 2017
- Messages
- 14
- Reaction score
- 0
Hi, AfriFella, I sent you a PM. Please respond.
electrofreeze
Expert Member
Internet has become slow and jerky again with youtube buffering
Samildanach
Well-Known Member
I'm having issues here in Amanzimtoti, south of Durban. Every evening about this time the internet goes haywire, lag spikes abound. Anybody else having issues.
Here is my tracerts' and pings:
Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 1246 ms 1367 ms 1414 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 1579 ms 1704 ms 1961 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 2152 ms 1636 ms 1717 ms 169-1-21-84.ip.afrihost.co.za [169.1.21.84]
6 1406 ms 1200 ms 1315 ms cloudflare.ixp.joburg [196.60.8.198]
7 1356 ms 1229 ms 1187 ms www.mybroadband.co.za [104.20.9.169]
Trace complete.
Tracing route to www.bbc.net.uk [212.58.244.27]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 1226 ms 1230 ms 1238 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 1249 ms 1235 ms 1241 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 1242 ms 1242 ms 1242 ms 41.162.84.192
6 1274 ms 1264 ms 1258 ms 172.18.1.162
7 1334 ms 1332 ms 1306 ms ix-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
8 1466 ms 1466 ms 1483 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
9 1458 ms 1466 ms 1465 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.105]
10 1471 ms 1468 ms 1464 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 1519 ms 1499 ms 1477 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 1509 ms 1520 ms 1563 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 1673 ms 1786 ms 1888 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 2246 ms 2437 ms 2644 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 3021 ms 3212 ms 3387 ms 195.219.83.102
16 * * * Request timed out.
17 * * * Request timed out.
18 3454 ms 3066 ms 3152 ms NIU-SOLUTIO.ear1.London15.Level3.net [212.187.173.210]
19 * * * Request timed out.
20 3317 ms 3323 ms 3297 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
21 3333 ms 3376 ms 3396 ms 132.185.255.148
22 3308 ms 3318 ms 3323 ms bbc-vip146.telhc.bbc.co.uk [212.58.244.27]
Trace complete.
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=3153ms TTL=63
Reply from 155.239.255.250: bytes=32 time=3148ms TTL=63
Reply from 155.239.255.250: bytes=32 time=3157ms TTL=63
Reply from 155.239.255.250: bytes=32 time=3164ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3148ms, Maximum = 3164ms, Average = 3155ms
Here is some Crystalweb stats which I ran right after I ran the Afrihost tests:
Tracing route to www.bbc.net.uk [212.58.246.94]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 24 ms 25 ms 24 ms 196.38.74.246
4 27 ms 26 ms 24 ms cdsl3-umh-gi0-0-0-3102.ip.isnet.net [196.38.74.245]
5 25 ms 25 ms 25 ms 196.26.210.212
6 54 ms 51 ms 51 ms mi-za-umh-p8-ten-0-0-1-1.ip.isnet.net [168.209.93.204]
7 208 ms 206 ms 224 ms core2b-dock-pos-0-3-4-1.ip.isnet.net [168.209.0.27]
8 205 ms 207 ms 227 ms bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
9 * * * Request timed out.
10 201 ms 202 ms 203 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
11 212 ms 211 ms 217 ms 132.185.255.165
12 213 ms 213 ms 212 ms bbc-vip015.cwwtf.bbc.co.uk [212.58.246.94]
Trace complete.
Tracing route to www.mybroadband.co.za [104.20.10.169]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 25 ms 25 ms 25 ms 196.38.74.246
4 25 ms 25 ms 25 ms cdsl3-umh-gi0-0-0-3102.ip.isnet.net [196.38.74.245]
5 25 ms 24 ms 25 ms 196.26.210.212
6 50 ms 49 ms 76 ms mi-za-umh-p7-ten-0-0-1-1.ip.isnet.net [168.209.93.239]
7 49 ms 60 ms 80 ms mi-za-umh-p8-ten-0-0-0-1.ip.isnet.net [168.209.93.240]
8 118 ms 50 ms 49 ms mi-za-cpt-p7-ten-0-0-1-1-147.ip.isnet.net [168.209.0.25]
9 50 ms 50 ms 50 ms 168.209.2.130
10 49 ms 49 ms 50 ms 196-10-140-198.ixp.capetown [196.10.140.198]
11 50 ms 48 ms 50 ms 104.20.10.169
Trace complete.
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=30ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 30ms, Average = 24ms
.... puzzling
Here is my tracerts' and pings:
Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 1246 ms 1367 ms 1414 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 1579 ms 1704 ms 1961 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 2152 ms 1636 ms 1717 ms 169-1-21-84.ip.afrihost.co.za [169.1.21.84]
6 1406 ms 1200 ms 1315 ms cloudflare.ixp.joburg [196.60.8.198]
7 1356 ms 1229 ms 1187 ms www.mybroadband.co.za [104.20.9.169]
Trace complete.
Tracing route to www.bbc.net.uk [212.58.244.27]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 1226 ms 1230 ms 1238 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 1249 ms 1235 ms 1241 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 1242 ms 1242 ms 1242 ms 41.162.84.192
6 1274 ms 1264 ms 1258 ms 172.18.1.162
7 1334 ms 1332 ms 1306 ms ix-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
8 1466 ms 1466 ms 1483 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
9 1458 ms 1466 ms 1465 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.105]
10 1471 ms 1468 ms 1464 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 1519 ms 1499 ms 1477 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 1509 ms 1520 ms 1563 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 1673 ms 1786 ms 1888 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 2246 ms 2437 ms 2644 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 3021 ms 3212 ms 3387 ms 195.219.83.102
16 * * * Request timed out.
17 * * * Request timed out.
18 3454 ms 3066 ms 3152 ms NIU-SOLUTIO.ear1.London15.Level3.net [212.187.173.210]
19 * * * Request timed out.
20 3317 ms 3323 ms 3297 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
21 3333 ms 3376 ms 3396 ms 132.185.255.148
22 3308 ms 3318 ms 3323 ms bbc-vip146.telhc.bbc.co.uk [212.58.244.27]
Trace complete.
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=3153ms TTL=63
Reply from 155.239.255.250: bytes=32 time=3148ms TTL=63
Reply from 155.239.255.250: bytes=32 time=3157ms TTL=63
Reply from 155.239.255.250: bytes=32 time=3164ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3148ms, Maximum = 3164ms, Average = 3155ms
Here is some Crystalweb stats which I ran right after I ran the Afrihost tests:
Tracing route to www.bbc.net.uk [212.58.246.94]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 24 ms 25 ms 24 ms 196.38.74.246
4 27 ms 26 ms 24 ms cdsl3-umh-gi0-0-0-3102.ip.isnet.net [196.38.74.245]
5 25 ms 25 ms 25 ms 196.26.210.212
6 54 ms 51 ms 51 ms mi-za-umh-p8-ten-0-0-1-1.ip.isnet.net [168.209.93.204]
7 208 ms 206 ms 224 ms core2b-dock-pos-0-3-4-1.ip.isnet.net [168.209.0.27]
8 205 ms 207 ms 227 ms bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
9 * * * Request timed out.
10 201 ms 202 ms 203 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
11 212 ms 211 ms 217 ms 132.185.255.165
12 213 ms 213 ms 212 ms bbc-vip015.cwwtf.bbc.co.uk [212.58.246.94]
Trace complete.
Tracing route to www.mybroadband.co.za [104.20.10.169]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 25 ms 25 ms 25 ms 196.38.74.246
4 25 ms 25 ms 25 ms cdsl3-umh-gi0-0-0-3102.ip.isnet.net [196.38.74.245]
5 25 ms 24 ms 25 ms 196.26.210.212
6 50 ms 49 ms 76 ms mi-za-umh-p7-ten-0-0-1-1.ip.isnet.net [168.209.93.239]
7 49 ms 60 ms 80 ms mi-za-umh-p8-ten-0-0-0-1.ip.isnet.net [168.209.93.240]
8 118 ms 50 ms 49 ms mi-za-cpt-p7-ten-0-0-1-1-147.ip.isnet.net [168.209.0.25]
9 50 ms 50 ms 50 ms 168.209.2.130
10 49 ms 49 ms 50 ms 196-10-140-198.ixp.capetown [196.10.140.198]
11 50 ms 48 ms 50 ms 104.20.10.169
Trace complete.
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=30ms TTL=63
Reply from 155.239.255.250: bytes=32 time=23ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 30ms, Average = 24ms
.... puzzling
Last edited:
BirdPerson
Member
- Joined
- Sep 27, 2017
- Messages
- 14
- Reaction score
- 0
Do any of the afrihost representatives reply?
- Joined
- Jun 2, 2015
- Messages
- 2,830
- Reaction score
- 82
We do reply.
Just had a team building session last night which is why we closed for the night. I'll reply to your message right away.
- Joined
- Jun 2, 2015
- Messages
- 2,830
- Reaction score
- 82
Any tests I can look at?
- Joined
- Jun 2, 2015
- Messages
- 2,830
- Reaction score
- 82
Your first bras ping definitely shows exchange congestion. How long did you run with the 2nd account?
Over the last couple of months the phone support at Afrihost has gone totally downhill. Waiting time is nearly always more than 20 minutes and then you get somebody that shouldn't be doing support. I've noticed a similar tendency at WebAfrica and a steady improvement in Telkom call centre support. I have a bunch of clients with these ISPs with errors than they can't explain.
Is it time make a change and is anybody else any better?
Is it time make a change and is anybody else any better?
Hi Afrifella,
Please help. I'm done calling the afrihost call centres only to wait forever and get nowhere. I won't bite you with the months of frustration I endured just getting setup, but my latest challenge is upgrading from 20meg to 50 on fibre. I requested 2 weeks ago, my account says I'm on 50 but I run between 15 and 20 still. Please help. Lemme know what info you need.
Thanks,
Barry (Frustrated and ready to cancel)
Please help. I'm done calling the afrihost call centres only to wait forever and get nowhere. I won't bite you with the months of frustration I endured just getting setup, but my latest challenge is upgrading from 20meg to 50 on fibre. I requested 2 weeks ago, my account says I'm on 50 but I run between 15 and 20 still. Please help. Lemme know what info you need.
Thanks,
Barry (Frustrated and ready to cancel)
