[MENTION=323060]AfriGenie[/MENTION]
Hi, can you please explain what the actual **** is going on here? Are you throttling p2p connections?
Are you on shaped Capped or unshaped Capped?
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Afrihost Capped DSL Feedback
- Thread starter AfriFella
- Start date
Are you on shaped Capped or unshaped Capped?
I think maybe we should get our Critical Care team involved so they can test with you and try to recreate this on our side. You definitely shouldn't be seeing this ping and packet loss.
Drop me a PM and let me pass on your details to them to start testing further.
I'm supposed to be on your best capped product, which is unshaped.
Hmmm... that is odd. Can you send me some tests? A traceroute to afrihost.co.za and one to any international site of your choice. Thanks.
Hmmm... that is odd. Can you send me some tests? A traceroute to afrihost.co.za and one to any international site of your choice. Thanks.
I used bit torrent the other day to download ubuntu and there were no issues.
As soon as I use Ace Stream Engine(P2P), I get the above **** DL speeds.
When I switch over to telkom, I get a much higher DL speed.
OpenServe have now tested the lines all the way to the property, and they spent the whole morning here testing everything, onsite, trying to isolate any fault here. There is none. Not the router the cabling, the filters none of them are faulty.
Is your network SO BADLY congested that its causing packet loss with capped shaped accounts that use very little data?
They've gone back to the exchange now - but will be here again.
The Afrihost chap that I spoke to over the phone just wants to upsell me products, but the basic capped products dont even work as advertised.
My ticket number will have my Afrihost details on it obviously.
Re ticket [CJL-463-62222]
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Hmmm... that is odd. Can you send me some tests? A traceroute to afrihost.co.za and one to any international site of your choice. Thanks.
Seriously???
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- Joined
- Oct 9, 2014
- Messages
- 7,265
- Reaction score
- 6
The instability I'm seeing on your sessions is definitely being caused by the DSL line dropping the connection. If you ping bras.afrihost.com what sort of latency do you see there?
- Joined
- Oct 9, 2014
- Messages
- 7,265
- Reaction score
- 6
Are you getting these types of speeds throughout the day?
Every now and then. Look, my problem is P2P and Ace Media Stream. Are you guys shaping torrents or not?
Target Name: bras.afrihost.com
IP: 155.239.255.250
Date/Time: 2018/06/26 08:52:09 AM - 2018/06/26 09:02:09 AM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 25 0 0.34 1.04 0.47 10.0.0.2 [10.0.0.2]
2 25 4 11.00 71.22 19.32 bras.afrihost.com [155.239.255.250]
Current packet loss 4% - we had no internet connectivity at 8am this morning ...zip ...nadha, but all the lights were green on the router - indicative that it synced properly on the Telkom/OpenServe line , and authenticates with Afrihost. and like I said the internal network and the external network from here to the exchange has been interrogated thoroughly... OpenServe will be back on site again today.
Who needs DDos attacks if you have this kind of external network which I NEED to PAY for?
At 8am the demand on your network should be low according to your website. So you should not be shaping this account at all.
If you ARE Shaping my account to death - you are affecting my real time services - which I need to have working.
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Pure internet NO JOY.... 
Keep in mind the following
The internal network onsite was tested with my router and OpenServe's own router - swapping the routers made no difference - so what does that tell you.
The fault lies beyond the internal network
Either your shaping or OpenServe/Telkom exchange (faulty exchange port) is at fault here...none of the two service providers are owning up to anything to date, but our internet has been down for a week.
Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618
Keep in mind the following
The internal network onsite was tested with my router and OpenServe's own router - swapping the routers made no difference - so what does that tell you.
The fault lies beyond the internal network
Either your shaping or OpenServe/Telkom exchange (faulty exchange port) is at fault here...none of the two service providers are owning up to anything to date, but our internet has been down for a week.
Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618
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Status 13.21pm - 8 days after reporting this fault.
Fact and proven - nothing on my internal network is causing this, not the connection to the outside network, not the router, filters, or devices on it, and this connection worked just fine a few weeks back...
Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618
Fact and proven - nothing on my internal network is causing this, not the connection to the outside network, not the router, filters, or devices on it, and this connection worked just fine a few weeks back...
Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618
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Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618
Mybroadband speed test 14.46pm
Target Name: www.afrihost.com
IP: 104.20.31.244
Date/Time: 2018/06/26 02:39:57 PM - 2018/06/26 02:49:57 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 241 0 0.31 12.82 0.66 10.0.0.2 [10.0.0.2]
2 240 100 0 0 0 [-]
3 241 0 29.31 972.83 75.44 cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 241 0 28.20 931.00 74.22 cpt-net1.ip.adsl.co.za [169.1.5.128]
5 241 0 29.27 900.59 73.91 cloudflare.ixp.capetown [196.10.140.198]
6 241 0 28.12 870.88 71.81 www.afrihost.com [104.20.31.244]
Packet loss 0%
Target Name: www.hetzner.co.za
IP: 197.189.196.146
Date/Time: 2018/06/26 02:41:20 PM - 2018/06/26 02:51:20 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 12 0 0.32 0.47 0.42 10.0.0.2 [10.0.0.2]
2 11 100 0 0 0 [-]
3 12 0 31.44 43.77 34.75 cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 12 0 30.93 64.70 35.35 cpt-net1.ip.adsl.co.za [169.1.5.128]
5 12 0 29.38 43.72 34.59 africainx.ixp.capetown [196.10.140.7]
6 12 0 52.50 88.64 57.80 core.xe-0-0-1-gp-sm-het-dce-2.za.africainx.net [41.84.15.37]
7 12 0 51.60 69.38 54.69 41-66-132-246-f6.hetzner-jhb-ip4-gw.africainx.net [41.66.132.246]
8 12 0 52.21 64.32 55.35 core-access-switch1.jnb1.host-h.net [197.189.193.1]
9 12 0 51.08 57.34 53.70 row-access-switch1-chs.jnb1.host-h.net [197.189.193.49]
10 12 0 50.24 63.57 52.89 www.hetzner.co.za [197.189.196.146]
Packet loss 0%
OpenServe/Telkom ticket 82CWK180618
Mybroadband speed test 14.46pm
Target Name: www.afrihost.com
IP: 104.20.31.244
Date/Time: 2018/06/26 02:39:57 PM - 2018/06/26 02:49:57 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 241 0 0.31 12.82 0.66 10.0.0.2 [10.0.0.2]
2 240 100 0 0 0 [-]
3 241 0 29.31 972.83 75.44 cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 241 0 28.20 931.00 74.22 cpt-net1.ip.adsl.co.za [169.1.5.128]
5 241 0 29.27 900.59 73.91 cloudflare.ixp.capetown [196.10.140.198]
6 241 0 28.12 870.88 71.81 www.afrihost.com [104.20.31.244]
Packet loss 0%
Target Name: www.hetzner.co.za
IP: 197.189.196.146
Date/Time: 2018/06/26 02:41:20 PM - 2018/06/26 02:51:20 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 12 0 0.32 0.47 0.42 10.0.0.2 [10.0.0.2]
2 11 100 0 0 0 [-]
3 12 0 31.44 43.77 34.75 cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 12 0 30.93 64.70 35.35 cpt-net1.ip.adsl.co.za [169.1.5.128]
5 12 0 29.38 43.72 34.59 africainx.ixp.capetown [196.10.140.7]
6 12 0 52.50 88.64 57.80 core.xe-0-0-1-gp-sm-het-dce-2.za.africainx.net [41.84.15.37]
7 12 0 51.60 69.38 54.69 41-66-132-246-f6.hetzner-jhb-ip4-gw.africainx.net [41.66.132.246]
8 12 0 52.21 64.32 55.35 core-access-switch1.jnb1.host-h.net [197.189.193.1]
9 12 0 51.08 57.34 53.70 row-access-switch1-chs.jnb1.host-h.net [197.189.193.49]
10 12 0 50.24 63.57 52.89 www.hetzner.co.za [197.189.196.146]
Packet loss 0%
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Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618
So suddenly my internet access is starting to look like it used to look - not there 100% yet; but slowly getting there. Now was OpenServe/Telkom or Afrihost at fault here? All I know is that the fault wasn't my network on site.
It would go a long ay if Service Providers like Afrihost and OpenServe Telkom would tell the truth rather than lie to their customers about who is at fault.
Clearly the fault was NEVER here...the account didn't need to be upsold to a more costly account - between OpenServe and Afrihost the very basic account could not even be maintained as it should have been. And if you read the fine print of even Afrihost DSL lines - this type of issue will continue to be a problem for customers, regardless of who makes the support calls to OpenServe or Afrihost to get a external network related issue fixed, issues that lie beyond the site/location of the client's own internal network at an office or at home.
Target Name: www.afrihost.com
IP: 104.20.31.244
Date/Time: 2018/06/26 03:06:05 PM - 2018/06/26 03:16:05 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 241 0 0.32 55.06 0.91 10.0.0.2 [10.0.0.2]
2 240 100 0 0 0 [-]
3 241 0 28.50 1352.17 54.14 cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 241 0 28.80 1345.36 51.97 cpt-net1.ip.adsl.co.za [169.1.5.128]
5 241 0 29.34 1339.92 52.29 cloudflare.ixp.capetown [196.10.140.198]
6 241 0 28.87 1272.54 55.48 www.afrihost.com [104.20.31.244]
OpenServe/Telkom ticket 82CWK180618
So suddenly my internet access is starting to look like it used to look - not there 100% yet; but slowly getting there. Now was OpenServe/Telkom or Afrihost at fault here? All I know is that the fault wasn't my network on site.
It would go a long ay if Service Providers like Afrihost and OpenServe Telkom would tell the truth rather than lie to their customers about who is at fault.
Clearly the fault was NEVER here...the account didn't need to be upsold to a more costly account - between OpenServe and Afrihost the very basic account could not even be maintained as it should have been. And if you read the fine print of even Afrihost DSL lines - this type of issue will continue to be a problem for customers, regardless of who makes the support calls to OpenServe or Afrihost to get a external network related issue fixed, issues that lie beyond the site/location of the client's own internal network at an office or at home.
Target Name: www.afrihost.com
IP: 104.20.31.244
Date/Time: 2018/06/26 03:06:05 PM - 2018/06/26 03:16:05 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 241 0 0.32 55.06 0.91 10.0.0.2 [10.0.0.2]
2 240 100 0 0 0 [-]
3 241 0 28.50 1352.17 54.14 cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 241 0 28.80 1345.36 51.97 cpt-net1.ip.adsl.co.za [169.1.5.128]
5 241 0 29.34 1339.92 52.29 cloudflare.ixp.capetown [196.10.140.198]
6 241 0 28.87 1272.54 55.48 www.afrihost.com [104.20.31.244]
Last edited:
- Joined
- Oct 9, 2014
- Messages
- 7,265
- Reaction score
- 6
I'm not seeing an active connection on your DSL account at the moment, which account are you using at the moment?
This is from the afrihost ISP connection, previous post was from an alternative ISP connection from same location.
Target Name: www.afrihost.com
IP: 104.20.30.244
Date/Time: 2018/06/26 04:32:47 PM - 2018/06/26 04:42:47 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 1 0 0.54 0.54 0.54 10.0.0.2 [10.0.0.2]
2 1 100 0 0 0 [-]
3 1 0 32.75 32.75 32.75 cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 1 0 36.33 36.33 36.33 cpt-net1.ip.adsl.co.za [169.1.5.128]
5 1 0 30.00 30.00 30.00 cloudflare.ixp.capetown [196.10.140.198]
6 1 0 32.23 32.23 32.23 www.afrihost.com [104.20.30.244]
Target Name: smtp.afrihost.co.za
IP: 169.1.1.76
Date/Time: 2018/06/26 04:37:21 PM - 2018/06/26 04:47:21 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 76 0 0.32 299.80 12.86 10.0.0.2 [10.0.0.2]
2 74 100 0 0 0 [-]
3 75 0 30.59 2043.63 312.59 cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 75 0 30.93 2056.79 320.63 cpt-net1.ip.adsl.co.za [169.1.5.128]
5 75 1 48.00 2027.09 340.76 169-1-21-80.ip.afrihost.co.za [169.1.21.80]
6 75 0 48.00 1980.00 344.65 169-1-5-75.ip.afrihost.co.za [169.1.5.75]
7 75 0 47.46 2008.31 355.52 jhb-ex0.ip.adsl.co.za [169.1.5.61]
8 75 1 47.00 2141.36 306.22 smtp.afrihost.co.za [169.1.1.76]
Still not getting the speed I should be getting but its far better than it has been over the past 8 days.
Curently getting 0.78Mbps on Afrihost
ADSL Router stats
Mode: ADSL_G.dmt
Type: ATM
Status: Up
Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1dB): 211 80
Attenuation (0.1dB): 345 0
Output Power (0.1dBm): 191 121
Attainable Rate (Kbps): 6208 308
Rate (Kbps): 2048 224
D (interleaver depth): 16 2
Delay (msec): 8.00 8.00
HEC Errors: 85 1420
OCD Errors: 0 0
LCD Errors: 0 0
Total ES: 152 0
Target Name: www.afrihost.com
IP: 104.20.30.244
Date/Time: 2018/06/26 04:32:47 PM - 2018/06/26 04:42:47 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 1 0 0.54 0.54 0.54 10.0.0.2 [10.0.0.2]
2 1 100 0 0 0 [-]
3 1 0 32.75 32.75 32.75 cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 1 0 36.33 36.33 36.33 cpt-net1.ip.adsl.co.za [169.1.5.128]
5 1 0 30.00 30.00 30.00 cloudflare.ixp.capetown [196.10.140.198]
6 1 0 32.23 32.23 32.23 www.afrihost.com [104.20.30.244]
Target Name: smtp.afrihost.co.za
IP: 169.1.1.76
Date/Time: 2018/06/26 04:37:21 PM - 2018/06/26 04:47:21 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 76 0 0.32 299.80 12.86 10.0.0.2 [10.0.0.2]
2 74 100 0 0 0 [-]
3 75 0 30.59 2043.63 312.59 cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 75 0 30.93 2056.79 320.63 cpt-net1.ip.adsl.co.za [169.1.5.128]
5 75 1 48.00 2027.09 340.76 169-1-21-80.ip.afrihost.co.za [169.1.21.80]
6 75 0 48.00 1980.00 344.65 169-1-5-75.ip.afrihost.co.za [169.1.5.75]
7 75 0 47.46 2008.31 355.52 jhb-ex0.ip.adsl.co.za [169.1.5.61]
8 75 1 47.00 2141.36 306.22 smtp.afrihost.co.za [169.1.1.76]
Still not getting the speed I should be getting but its far better than it has been over the past 8 days.
Curently getting 0.78Mbps on Afrihost
ADSL Router stats
Mode: ADSL_G.dmt
Type: ATM
Status: Up
Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1dB): 211 80
Attenuation (0.1dB): 345 0
Output Power (0.1dBm): 191 121
Attainable Rate (Kbps): 6208 308
Rate (Kbps): 2048 224
D (interleaver depth): 16 2
Delay (msec): 8.00 8.00
HEC Errors: 85 1420
OCD Errors: 0 0
LCD Errors: 0 0
Total ES: 152 0
Attachments
Last edited:
Praeses
Executive Member
Have you tried a test account from a different ISP?
Yes, many times, also - if you see the tests above - I attached from different ISPs, but OpenServe tested from here using their own router via their own ISP network - doesnt make my line any faster when they use their own router and run the same tests.
So I'm stuck with a 780kbit/s line speed on Afrihost for now.... although my Afrihost account is for much more than that speed. But if I use Axxess I get 1.6Mbps.
Regardless of anything else this physical line to the exchange ISLAM wont be capable of more than 4Mbps line - but I'm not even getting 2Mbps - so it wont make any sense to throw more money at a ISP if it cant even give me 2Mbps stable.
Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618
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