Afrihost Capped DSL Feedback

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pexxie said:
Downloads from mikrotik.com are awful. Getting ~200kbps on a 100Mbps line at work. Get <100kbps on 4Mbps line at home, although that's Home Uncapped. Get near 100% line speed at home with Telkom account.

Possible issue with "upstream provider" Liquid Telecom. Trace attached.
Click to expand...

Thanks!

Has there been any change or improvement? Are you seeing any other sites or services affected?
 
Samildanach said:
Extra latency to EU this afternoon:

Target Name: eu.battle.net
IP: 185.60.115.40
Date/Time: 2018/10/13 4:41:33 PM - 2018/10/13 4:51:33 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 19 89 0.33 0.40 0.37 router.asus.com [192.168.1.1]
2 28 100 0 0 0 [-]
3 31 0 21.07 25.10 22.43 dbn-up2.ip.adsl.co.za [169.1.5.174]
4 31 0 20.00 43.27 22.46 dbn-in1.ip.adsl.co.za [169.1.5.204]
5 31 3 100.67 122.80 118.36 169-1-21-35.ip.afrihost.co.za [169.1.21.35]
6 31 0 102.08 122.97 118.97 41.162.84.194 [41.162.84.194]
7 31 0 107.12 153.95 127.51 172.18.1.162 [172.18.1.162]
8 31 0 107.96 140.32 128.53 be-5-lza.pe2-jhb.liquidtelecom.net [77.246.56.248]
9 31 19 274.60 285.89 283.13 be-20.lza-p4-jhb.liquidtelecom.net [41.60.135.92]
10 31 0 275.37 286.89 283.67 te-0-1-0-7.lfr-pe1-mrs.liquidtelecom.net [5.11.10.250]
11 31 3 300.32 320.31 310.25 80.249.208.83 [80.249.208.83]
12 31 0 296.98 362.91 320.66 ae1-br02-eqam1.as57976.net [137.221.78.35]
13 31 0 294.69 357.04 308.90 et-0-0-3-br02-eqpa4.as57976.net [137.221.65.92]
14 31 0 310.00 320.02 317.09 be2-pe01-eqpa4.as57976.net [137.221.77.71]
15 31 3 309.00 323.77 317.87 137.221.66.33 [137.221.66.33]
16 31 0 308.47 322.97 317.83 10.109.1.18 [10.109.1.18]
17 30 7 296.00 320.33 316.01 eu.battle.net [185.60.115.40]

latency goes pear-shaped on this node -
9 31 19 274.60 285.89 283.13 be-20.lza-p4-jhb.liquidtelecom.net [41.60.135.92]
Click to expand...

Thank you for running this! Can I ask that you test again and see if there is any change.
 
Reign said:
Here is a tracert to my wow server 80.239.179.14 - Aggramar EU

Code: 
tracert 80.239.179.14

Tracing route to 80-239-179-14.customer.teliacarrier.com [80.239.179.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.2
  2     *        *        *     Request timed out.
  3    67 ms    44 ms    45 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    46 ms    47 ms    44 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5    44 ms    44 ms    44 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    38 ms    38 ms    40 ms  77.246.59.84.liquidtelecom.net [77.246.59.84]
  7   188 ms   191 ms   181 ms  te-0-2-0-16.luk-pe1-gsw.liquidtelecom.net [5.11.10.216]
  8   230 ms   181 ms   181 ms  be-5.luk-pe1-tho.liquidtelecom.net [5.11.10.176]
  9   188 ms   188 ms   187 ms  ix-xe-0-3-3-100.tcore2.ldn-london.as6453.net [80.231.20.61]
10   181 ms   181 ms   182 ms  ldn-b5-link.telia.net [62.115.9.173]
11   189 ms   195 ms   257 ms  ldn-bb4-link.telia.net [213.155.132.196]
12   196 ms   220 ms   195 ms  adm-bb4-link.telia.net [62.115.134.26]
13   190 ms   202 ms   192 ms  adm-b5-link.telia.net [213.155.132.159]
14   183 ms   184 ms   183 ms  80-239-205-127.customer.teliacarrier.com [80.239.205.127]
15   333 ms   333 ms   343 ms  208.46.163.158
16   328 ms   328 ms   328 ms  los-edge-03.inet.qwest.net [63.156.159.1]
17     *        *        *     Request timed out.
18   334 ms   341 ms   336 ms  206.80.194.42
19   336 ms   348 ms   335 ms  171.162.64.231
20     *        *        *     Request timed out.
21   330 ms   328 ms   331 ms  80-239-179-14.customer.teliacarrier.com [80.239.179.14]

Trace complete.
Click to expand...

Thank you! Can you please test your latency to World of Warcraft again and see if there is any change.
 
Latency to EU servers looks ok now. It spiked a bit sharply from 8pm to 9pm last night but was fine thereafter.
 
I'm still getting the same old issues at night. Was perfect during the day today

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 13ms, Average = 13ms

Tracing route to bbc.co.uk [151.101.128.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * 161 ms 147 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
3 97 ms 87 ms 97 ms 169-1-21-54.ip.afrihost.co.za [169.1.21.54]
4 78 ms 68 ms 67 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 80 ms 88 ms 96 ms 196-10-140-103.ixp.capetown [196.10.140.103]
6 82 ms 84 ms 82 ms 151.101.128.81

Trace complete.

Tracing route to eu.battle.net [185.60.115.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * 152 ms 168 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
3 148 ms 98 ms 78 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 74 ms 78 ms 78 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 74 ms 72 ms 77 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
6 256 ms 254 ms 264 ms te-0-1-0-1.luk-pe1-gsw.liquidtelecom.net [5.11.10.208]
7 197 ms 178 ms 185 ms be-5.luk-pe1-tho.liquidtelecom.net [5.11.10.176]
8 189 ms 198 ms 202 ms 5.11.10.95.liquidtelecom.net [5.11.10.95]
9 220 ms 243 ms 225 ms 195.66.226.234
10 288 ms 264 ms 278 ms ae1-br01-eqld5.as57976.net [137.221.79.33]
11 260 ms 250 ms 241 ms et-0-0-2-br02-eqpa4.as57976.net [137.221.65.18]
12 342 ms 369 ms 372 ms be2-pe01-eqpa4.as57976.net [137.221.77.71]
13 262 ms 257 ms 253 ms 137.221.66.35
14 317 ms 305 ms 320 ms 10.109.1.42
15 251 ms 263 ms 264 ms 185.60.115.40

Trace complete.

Tracing route to 185.60.114.159 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * 123 ms * cpt-tx2.ip.adsl.co.za [169.1.5.81]
3 91 ms 91 ms 98 ms cpt-rx1.ip.adsl.co.za [169.1.5.94]
4 27 ms 28 ms 27 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 27 ms 27 ms 27 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
6 175 ms 174 ms 174 ms te-0-0-0-7.luk-p1-tho.liquidtelecom.net [5.11.10.156]
7 226 ms 222 ms 214 ms be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
8 170 ms 170 ms 170 ms 5.11.10.181.liquidtelecom.net [5.11.10.181]
9 253 ms 246 ms 234 ms 195.66.226.234
10 284 ms 291 ms 286 ms ae1-br01-eqld5.as57976.net [137.221.79.33]
11 217 ms 221 ms 223 ms et-0-0-2-br02-eqpa4.as57976.net [137.221.65.18]
12 312 ms 312 ms 312 ms be2-pe01-eqpa4.as57976.net [137.221.77.71]
13 301 ms 283 ms 285 ms 185.60.114.159

Trace complete.
 
xbxbau5 said:
I'm still getting the same old issues at night. Was perfect during the day today

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 13ms, Average = 13ms

Tracing route to bbc.co.uk [151.101.128.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * 161 ms 147 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
3 97 ms 87 ms 97 ms 169-1-21-54.ip.afrihost.co.za [169.1.21.54]
4 78 ms 68 ms 67 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 80 ms 88 ms 96 ms 196-10-140-103.ixp.capetown [196.10.140.103]
6 82 ms 84 ms 82 ms 151.101.128.81

Trace complete.

Tracing route to eu.battle.net [185.60.115.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * 152 ms 168 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
3 148 ms 98 ms 78 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 74 ms 78 ms 78 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 74 ms 72 ms 77 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
6 256 ms 254 ms 264 ms te-0-1-0-1.luk-pe1-gsw.liquidtelecom.net [5.11.10.208]
7 197 ms 178 ms 185 ms be-5.luk-pe1-tho.liquidtelecom.net [5.11.10.176]
8 189 ms 198 ms 202 ms 5.11.10.95.liquidtelecom.net [5.11.10.95]
9 220 ms 243 ms 225 ms 195.66.226.234
10 288 ms 264 ms 278 ms ae1-br01-eqld5.as57976.net [137.221.79.33]
11 260 ms 250 ms 241 ms et-0-0-2-br02-eqpa4.as57976.net [137.221.65.18]
12 342 ms 369 ms 372 ms be2-pe01-eqpa4.as57976.net [137.221.77.71]
13 262 ms 257 ms 253 ms 137.221.66.35
14 317 ms 305 ms 320 ms 10.109.1.42
15 251 ms 263 ms 264 ms 185.60.115.40

Trace complete.

Tracing route to 185.60.114.159 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * 123 ms * cpt-tx2.ip.adsl.co.za [169.1.5.81]
3 91 ms 91 ms 98 ms cpt-rx1.ip.adsl.co.za [169.1.5.94]
4 27 ms 28 ms 27 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 27 ms 27 ms 27 ms 77.246.59.84.liquidtelecom.net [77.246.59.84]
6 175 ms 174 ms 174 ms te-0-0-0-7.luk-p1-tho.liquidtelecom.net [5.11.10.156]
7 226 ms 222 ms 214 ms be-3.luk-pe1-tho.liquidtelecom.net [5.11.10.103]
8 170 ms 170 ms 170 ms 5.11.10.181.liquidtelecom.net [5.11.10.181]
9 253 ms 246 ms 234 ms 195.66.226.234
10 284 ms 291 ms 286 ms ae1-br01-eqld5.as57976.net [137.221.79.33]
11 217 ms 221 ms 223 ms et-0-0-2-br02-eqpa4.as57976.net [137.221.65.18]
12 312 ms 312 ms 312 ms be2-pe01-eqpa4.as57976.net [137.221.77.71]
13 301 ms 283 ms 285 ms 185.60.114.159

Trace complete.
Click to expand...

The latency on the second to your local exchange is way too high. :( That could definitely be contributing to the poor experience you are having. Could you ping bras.afrihost.com?
 
Vorastra said:
I'm getting high ping issues here in Durbs as well. Seems like just another issue with Afrihost.
Click to expand...

I definitely need to look into this! Could you post a traceroute to the site or service you are seeing the high latency to?
 
AfriGenie said:
The latency on the second to your local exchange is way too high. :( That could definitely be contributing to the poor experience you are having. Could you ping bras.afrihost.com?
Click to expand...

Here is another ping.

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=14ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

I'll keep pinging it throughout the day to see if anything changes
You think its an exchange congestion that's giving me kak in the evenings ?
Currently, everything seems perfect during the day.
 
AfriGenie said:
Thanks!

Has there been any change or improvement? Are you seeing any other sites or services affected?
Click to expand...

It was better the next day or so. Bad again today. Haven't noticed it elsewhere. Afrihost & Telkom traces attached.

Test Download
~4KB/s on Afrihost account. ~1.8MB/s on Telkom account.

---------- UPDATE 1: ----------
Actually some sites have been unusually slow for a while now. I just chalked it up to my usage on home uncapped account, but when it's doing it on capped and prepaid accounts too...something is amiss.

Found another significant difference in speeds:
(Prepaid "unshaped" Afrihost account vs Telkom 20GB SoftCap, 4Mbps line)



...and another.....albeit Telkom with slightly worse latency:



It almost looks like about 2 months ago Liquid Telecom went and messed up what seemed to be working fine on Neotel's network. I see they've been the majority shareholder for 2 years. Unfortunately going to have to switch ISP for now, and will be hesitant recommending Afrihost until I see traces without Liquid Telecom in them. :-(

---------- UPDATE 2: ----------
100Mbps line tests. Capped 400GB Telkom data vs Capped 600GB Afrihost data.
Russia:



Indonesia:



testmy.net (UK):

 

Attachments

Last edited:
AfriGenie said:
I definitely need to look into this! Could you post a traceroute to the site or service you are seeing the high latency to?
Click to expand...
It was an issue for about an hour. Started just before my earlier comment. Using MyBB's speed test, I was getting like 150ms. Ping to bras was 20ms so it was definitely your end. BTW, Afriguy never responded to my DM from like a week ago. Telkom did their check and everything about 2 days ago and to no one's surprise, found no issue.
 
Vorastra said:
It was an issue for about an hour. Started just before my earlier comment. Using MyBB's speed test, I was getting like 150ms. Ping to bras was 20ms so it was definitely your end. BTW, Afriguy never responded to my DM from like a week ago. Telkom did their check and everything about 2 days ago and to no one's surprise, found no issue.
Click to expand...

Exact same boat here, even had a new telephone cable installed last week.
But at this moment tonight its all gone to crap.

Pings to bras are sitting under 14ms

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 13ms, Average = 13ms

Perfect during the day, now at night its all downhill.
Did a speed test with MyBB

Ping: 116ms
Download: 4.4Mbps
Upload: 1.75Mbps

Did speedtests on saix.net to all three available servers.

Randburg
Jitter - 0ms
Ping - 58ms
DL - 6.0Mbps
UL - 1.8Mbps

Durban
Jitter - 6ms
Ping - 110ms
DL - 4.9Mbps
UL - 1.7Mbps

CPT
Jitter - 5ms
Ping - 140ms
DL - 6.8Mbps
UL - 1.7Mbps

These are terrible on a 20mb VDSL line
 
Did anybody else experience a total Afrihost blackout last night at around 22:30? ADSL was dead and I couldn't even access their website from my phone.
 
Praeses said:
Did anybody else experience a total Afrihost blackout last night at around 22:30? ADSL was dead and I couldn't even access their website from my phone.
Click to expand...

I'm really sorry about that! :( I'm waiting for feedback from our Team about what happened.
 
xbxbau5 said:
Exact same boat here, even had a new telephone cable installed last week.
But at this moment tonight its all gone to crap.

Pings to bras are sitting under 14ms

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64
Reply from 155.239.255.250: bytes=32 time=13ms TTL=64

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 13ms, Average = 13ms

Perfect during the day, now at night its all downhill.
Did a speed test with MyBB

Ping: 116ms
Download: 4.4Mbps
Upload: 1.75Mbps

Did speedtests on saix.net to all three available servers.

Randburg
Jitter - 0ms
Ping - 58ms
DL - 6.0Mbps
UL - 1.8Mbps

Durban
Jitter - 6ms
Ping - 110ms
DL - 4.9Mbps
UL - 1.7Mbps

CPT
Jitter - 5ms
Ping - 140ms
DL - 6.8Mbps
UL - 1.7Mbps

These are terrible on a 20mb VDSL line
Click to expand...

Can I send you a test account to try out?
 
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