Afrihost, dont bother

nocturne345

nocturne345

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I have never experienced such shocking service.

I have a 1000Mbps line and for the past two months I have been trying to resolve quality issues with DSTV stream, youtube and Google meets.

I have spent hours if not days on the what's app chat sending screenshots of speed test, ipconfig etc.

I have had a new ONT put in, bought a new router from Afrihost, octotel has been here twice.

Today Octotel ran test and conclude that afrihost is either throttling me or there are issues with their servers.

Afrihost has blamed everyone else even going so far as to say that youtube and Google are the issues. The blamed DSTV who I also contact and they also said the problem is Afrihost.

There support staff are unable to help, they don't keep record of anything, even on what's app ( ps afrihost if you hit those three dots on a chat, hit more and export you can log every chat plus the media). I have a 22.5 mb zip folder of all of this.

You cannot speak to senior technical staff, they refuse to put yout through to then, and they expect you as the customer to sit around all day trying to resolve technical issues on their behalf?

What am I paying R1500 a month for if you can't even get DSTV to stream properly

Shocking
 
nocturne345 said:
I have never experienced such shocking service.

I have a 1000Mbps line and for the past two months I have been trying to resolve quality issues with DSTV stream, youtube and Google meets.

I have spent hours if not days on the what's app chat sending screenshots of speed test, ipconfig etc.

I have had a new ONT put in, bought a new router from Afrihost, octotel has been here twice.

Today Octotel ran test and conclude that afrihost is either throttling me or there are issues with their servers.

Afrihost has blamed everyone else even going so far as to say that youtube and Google are the issues. The blamed DSTV who I also contact and they also said the problem is Afrihost.

There support staff are unable to help, they don't keep record of anything, even on what's app ( ps afrihost if you hit those three dots on a chat, hit more and export you can log every chat plus the media). I have a 22.5 mb zip folder of all of this.

You cannot speak to senior technical staff, they refuse to put yout through to then, and they expect you as the customer to sit around all day trying to resolve technical issues on their behalf?

What am I paying R1500 a month for if you can't even get DSTV to stream properly

Shocking
Click to expand...
Hi.

I am sorry you are experiencing bad service from us. If you have a Ticket ID, please share so we can have a look.
 
nocturne345 said:
I have never experienced such shocking service.

I have a 1000Mbps line and for the past two months I have been trying to resolve quality issues with DSTV stream, youtube and Google meets.

I have spent hours if not days on the what's app chat sending screenshots of speed test, ipconfig etc.

I have had a new ONT put in, bought a new router from Afrihost, octotel has been here twice.

Today Octotel ran test and conclude that afrihost is either throttling me or there are issues with their servers.

Afrihost has blamed everyone else even going so far as to say that youtube and Google are the issues. The blamed DSTV who I also contact and they also said the problem is Afrihost.

There support staff are unable to help, they don't keep record of anything, even on what's app ( ps afrihost if you hit those three dots on a chat, hit more and export you can log every chat plus the media). I have a 22.5 mb zip folder of all of this.

You cannot speak to senior technical staff, they refuse to put yout through to then, and they expect you as the customer to sit around all day trying to resolve technical issues on their behalf?

What am I paying R1500 a month for if you can't even get DSTV to stream properly

Shocking
Click to expand...
Yup their support is absolute garbage, drop them and move to someone more professional.
 
  • Like
Reactions: OCP
Afrigirl said:
Hi.

I am sorry you are experiencing bad service from us. If you have a Ticket ID, please share so we can have a look.
Click to expand...
BKK-475-49572

And just to be clear don't ask me for more screen shots or speed test.

Octotel was at my house today with their machine.

The tested my fibre line, my ont, my router and my devices Ike tv.

They logged everything. They made it very clear Afrihost is either throttling those services or there are problems with afrihost servers hosting those platforms.

Like I said on the ticket chat after numerous chances and making me buy nee equipment and just wasting my life and time , you have till 8 am tomorrow morning to resolve.

The resolution is simple go and check why your servers are not allowing me to stream the correct quality

It's on YOUR end, not mine and not another service providers
 
  • Like
Reactions: OCP
nocturne345 said:
BKK-475-49572

And just to be clear don't ask me for more screen shots or speed test.

Octotel was at my house today with their machine.

The tested my fibre line, my ont, my router and my devices Ike tv.

They logged everything. They made it very clear Afrihost is either throttling those services or there are problems with afrihost servers hosting those platforms.

Like I said on the ticket chat after numerous chances and making me buy nee equipment and just wasting my life and time , you have till 8 am tomorrow morning to resolve.

The resolution is simple go and check why your servers are not allowing me to stream the correct quality

It's on YOUR end, not mine and not another service providers
Click to expand...
Are you using the same primary number for Whatsapp? I would like to requests the chats from the Whatsapp team.
 
nocturne345 said:
Octotel was at my house today with their machine.

The tested my fibre line, my ont, my router and my devices Ike tv.

They logged everything. They made it very clear Afrihost is either throttling those services or there are problems with afrihost servers hosting those platforms.
Click to expand...
Please confirm the name of the Octotel Tech, they have not updated the ticket with us on their findings. I would like to follow up on that.
 
The problem might go away of Afrihost removed their traffic shapers and CGNAT boxes.
 
nocturne345 said:
BKK-475-49572

And just to be clear don't ask me for more screen shots or speed test.

Octotel was at my house today with their machine.

The tested my fibre line, my ont, my router and my devices Ike tv.

They logged everything. They made it very clear Afrihost is either throttling those services or there are problems with afrihost servers hosting those platforms.

Like I said on the ticket chat after numerous chances and making me buy nee equipment and just wasting my life and time , you have till 8 am tomorrow morning to resolve.

The resolution is simple go and check why your servers are not allowing me to stream the correct quality

It's on YOUR end, not mine and not another service providers
Click to expand...
What DNS are you using?
 
saor said:
Boggles my mind how their forum reps are incredible but their whatsapp support staff are useless so often. Why can't they just fill those positions with more @Afrigirl & @AfriGuy clones.
Click to expand...
I've had as bad an experience with one of the forum reps as the WhatsApp staff.
Both just copy and paste the same rubbish day in day out and have zero ability to think laterally.
And rude on top of that, it makes me see red just thinking about the last experience.

After those interactions I would not recommend Afrihost to anyone, it still amazes me that their support can be so useless.
 
airborne said:
I've had as bad an experience with one of the forum reps as the WhatsApp staff.
Both just copy and paste the same rubbish day in day out and have zero ability to think laterally.
And rude on top of that, it makes me see red just thinking about the last experience.

After those interactions I would not recommend Afrihost to anyone, it still amazes me that their support can be so useless.
Click to expand...

Same experience. Zero accountability or fks given
 
nocturne345 said:
I have never experienced such shocking service.

I have a 1000Mbps line and for the past two months I have been trying to resolve quality issues with DSTV stream, youtube and Google meets.

I have spent hours if not days on the what's app chat sending screenshots of speed test, ipconfig etc.

I have had a new ONT put in, bought a new router from Afrihost, octotel has been here twice.

Today Octotel ran test and conclude that afrihost is either throttling me or there are issues with their servers.

Afrihost has blamed everyone else even going so far as to say that youtube and Google are the issues. The blamed DSTV who I also contact and they also said the problem is Afrihost.

There support staff are unable to help, they don't keep record of anything, even on what's app ( ps afrihost if you hit those three dots on a chat, hit more and export you can log every chat plus the media). I have a 22.5 mb zip folder of all of this.

You cannot speak to senior technical staff, they refuse to put yout through to then, and they expect you as the customer to sit around all day trying to resolve technical issues on their behalf?

What am I paying R1500 a month for if you can't even get DSTV to stream properly

Shocking
Click to expand...


I was streaming the Boks this past Saturday and the quality was horrendous. I am sure it was 360p at some point in time and im on 100mpbs.
 
I would be more inclined to put that down to the MC, there streaming platform has to date always struggled with large events.
plus with the Olympics still going on I imagine MC bandwidth stretched with there cost savings sure they don't want to upgrade it for the two weeks of Olympics.

There's always two parts to watching streaming, your download bandwidth and the providers upload bandwidth.
To be fair to Afrihost, more often than not its the latter that is the problem.
nocturne345 said:
I have never experienced such shocking service.

I have a 1000Mbps line and for the past two months I have been trying to resolve quality issues with DSTV stream, youtube and Google meets.

I have spent hours if not days on the what's app chat sending screenshots of speed test, ipconfig etc.

I have had a new ONT put in, bought a new router from Afrihost, octotel has been here twice.

Today Octotel ran test and conclude that afrihost is either throttling me or there are issues with their servers.

Afrihost has blamed everyone else even going so far as to say that youtube and Google are the issues. The blamed DSTV who I also contact and they also said the problem is Afrihost.

There support staff are unable to help, they don't keep record of anything, even on what's app ( ps afrihost if you hit those three dots on a chat, hit more and export you can log every chat plus the media). I have a 22.5 mb zip folder of all of this.

You cannot speak to senior technical staff, they refuse to put yout through to then, and they expect you as the customer to sit around all day trying to resolve technical issues on their behalf?

What am I paying R1500 a month for if you can't even get DSTV to stream properly

Shocking
Click to expand...


Dretastic06 said:
I was streaming the Boks this past Saturday and the quality was horrendous. I am sure it was 360p at some point in time and im on 100mpbs.
Click to expand...
 
Dretastic06 said:
I was streaming the Boks this past Saturday and the quality was horrendous. I am sure it was 360p at some point in time and im on 100mpbs.
Click to expand...
DSTV (assuming you used it) degrade service quality with high traffic numbers.

I got a perfect line and often for big events streaming quality will go extremely bad as well, everything else is perfect. Seen this same pattern with multiple people on the same events as well, they just sometimes don't have the capacity needed to handle everything.
 
I have 100mbps line with Afrihost on Openserve network and I can honestly say I only had great service with my line. I stream YouTube, Netflix, Disney+ etc as well as IPTV and everything works 100%. Streaming qualify is great at full HD and 4K and downloading any files is a breeze. My usage is a few TB’s per month. Forum reps sort me out lightning fast should a problem arise.
 
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