Afrihost Fnck Up!

PointedView said:
unbelievable - all this moaning and squealing about R29!.......R29!

A Big Mac that you vreet in 5 minutes costs more than that.
Click to expand...

Its not about the amount its about the principle behind fair business .... if 1000 people accepted this then the company makes r29000 from unfair business practices
 
smb3 said:
Its not about the amount its about the principle behind fair business .... if 1000 people accepted this then the company makes r29000 from unfair business practices
Click to expand...

mikef said:
The reason customer service is so poor in this country is because of this attitude - as far as I am concerned the OP is totally justified in lodging his complaint. When Afrihost introduced the lower cost adsl access a year ago I also supported their initiative. However I have recently canceled my accounts with them due to what I consider shocking customer service.
Click to expand...

FYI - I also cancelled with them because of kuk service - but ffs, it's R29 - they'll eventually give it back - don't get all bitter and twisted about it - if you squeal about everything then you've got no mojo left to squeal about the big things!

.......actually, if you moan about the small things it gives you practise so you get better at moaning about the big things - never thought about it that way before!
 
Last edited:
None yet, only acknowledgement of receipt. I think Moshe tried to contact me but I couldn't speak and the message wasn't clear. They've also responded on Hello Peter, but it still isn't what I want/ed.
 
Get's better. Here is the latest gem from these f*&ing morons.

" Dear *****,

Regarding your complaint against Afrihost regarding your account, we
have received the following correspondence from the service provider:

+----------------------------------------------------------
|Hi
|
|Our findings are as follows:
|
|The customer used an account "jamesrourke2"
|last year and was black listed due to non payment.
|He was suspended because of Fraud.
|
|He signed up a new account, like he says, to take advantage
|of the discounts, through the standard signup form instead
|of the link Gian sent out. Which means that our system didn't
|allocate any discounts.
|
|When he eventually got the discounted account activated he
|was unable to connect because his number is blacklisted.
|
|We haven't refunded him yet, and have only allocated credit.
|
|We will refund him everything he's paid us.
|
|Thanks
|--------------------------------------------------
|Peter Meintjes
|Operations Director
+----------------------------------------------------------

We would like to check that the service provider has resolved this
complaint to your satisfaction. If so, we will close the complaint
and notify the service provider that we have done so. If not we will
forward this complaint to an adjudicator for review.

ISPA thanks you for supporting the Code of Conduct and complaints process.
If you have any questions regarding this process or the Code,
please address your queries to <[email protected]>.

warm regards
ISPA Secretariat"
 
From Moshe - their "manager"

Hi Morne


I have spoken to our technical team and we have got proof that the phone number that has been used in the past in a scam by a James Rourke. That is why we have blocked the number. Us unblacklisting the number could cause more problems especially if the scam with James Rourke is still going on.


I believe we have refunded ALL funds to you. However we will not remove the blacklist number for the reasons stated.


Please let me know if I can be of any more assistance :)

Kind Regards

Moshe
Client Care Manager
Afrihost.com - The Best ISP and Webhosting Ever!
-----------------------------------------------
W: www.afrihost.com
P: 011 612 7200
F: 086 561 0000
E: [email protected]
-----------------------------------------------







On 19 Oct 2010, at 6:37 AM, Morne Meyer wrote:


Dear Moshe

Thanks for your feedback on Hellopeter as well as your attempt to contact me. Your voicemail message was however unclear and I've been without an internet connection for the past few days.

Please see the worrying response I received below from ISPA. I have never used/had an account with the name "jamesrouke2" nor have I ever connected to your network. Your response to ISPA clearly labels me as a fraud, which is defamation at the least.

I suggest you clear up this matter urgently, failing which I will seek legal advice regarding the statement below from Peter Meintjies, herein representing Afrihost.

Regards,
***********
----- Original Message ----- From: "ISPA Complaints (Lorraine Hartzer)" <[email protected]>
To: <***********@mweb.co.za>
Cc: "Lorraine Hartzer" <[email protected]>
Sent: Monday, October 18, 2010 3:03 PM
Subject: Resolution of complaint COC.#377 / Afrihost / Service level



De***********,



Regarding your complaint against Afrihost regarding your account, we

have received the following correspondence from the service provider:



+----------------------------------------------------------

|Hi

|

|Our findings are as follows:

|

|The customer used an account "jamesrourke2"

|last year and was black listed due to non payment.

|He was suspended because of Fraud.

|

|He signed up a new account, like he says, to take advantage

|of the discounts, through the standard signup form instead

|of the link Gian sent out. Which means that our system didn't

|allocate any discounts.

|

|When he eventually got the discounted account activated he

|was unable to connect because his number is blacklisted.

|

|We haven't refunded him yet, and have only allocated credit.

|

|We will refund him everything he's paid us.

|

|Thanks

|--------------------------------------------------

|Peter Meintjes

|Operations Director

+----------------------------------------------------------



We would like to check that the service provider has resolved this

complaint to your satisfaction. If so, we will close the complaint

and notify the service provider that we have done so. If not we will

forward this complaint to an adjudicator for review.



ISPA thanks you for supporting the Code of Conduct and complaints process.

If you have any questions regarding this process or the Code,

please address your queries to <[email protected]>.



warm regards

ISPA Secretariat "
 
"Hi Moshe

We've been living at this residence with landline number********** for the
past 6 years. I have no idea how this number could have been used in the
past. I also don't know anyone/have any association with "James Rourke". I
have received the funds you refunded to me as I requested. Since I have no
desire to do business with Afrihost, I consider this matter closed and I
trust that no further deductions will take place from my bank account.

Regards,
********
----- Original Message -----
From: "Moshe - Afrihost.com" <[email protected]>
To: "'***************@mweb.co.za>
Sent: Tuesday, October 19, 2010 5:19 PM
Subject: RE: Resolution of complaint COC.#377/Afrihost/Service level


Hi ********

I Just received this from Peter:

"Have you recently moved into this house or applied for a new Telkom line as
that number definitely connected to our network and never paid.

Supplying us with the info could help the case.

Please let me know if I can be of any more assistance!

Kind Regards
Moshe
Client Care Manager

Afrihost.com - The Best ISP & Web Hosting Ever!
W: www.afrihost.com
P: 011 612 7200
F: 086 561 0000
E: [email protected]


-----Original Message-----
From: ***********@mweb.co.za]
Sent: 19 October 2010 06:38 AM
To: [email protected]
Subject: Fw: Resolution of complaint COC.#377/Afrihost/Service level
Importance: High

Dear Moshe

Thanks for your feedback on Hellopeter as well as your attempt to contact
me. Your voicemail message was however unclear and I've been without an
internet connection for the past few days.

Please see the worrying response I received below from ISPA. I have never
used/had an account with the name "jamesrouke2" nor have I ever connected to

your network. Your response to ISPA clearly labels me as a fraud, which is
defamation at the least.

I suggest you clear up this matter urgently, failing which I will seek legal

advice regarding the statement below from Peter Meintjies, herein
representing Afrihost.

Regards,
*************
----- Original Message -----
From: "ISPA Complaints (Lorraine Hartzer)" <[email protected]>
To: <
*********@mweb.co.za>
Cc: "Lorraine Hartzer" <[email protected]>
Sent: Monday, October 18, 2010 3:03 PM
Subject: Resolution of complaint COC.#377 / Afrihost / Service level


> Dear********,
>
> Regarding your complaint against Afrihost regarding your account, we
> have received the following correspondence from the service provider:
>
> +----------------------------------------------------------
> |Hi
> |
> |Our findings are as follows:
> |
> |The customer used an account "jamesrourke2"
> |last year and was black listed due to non payment.
> |He was suspended because of Fraud.
> |
> |He signed up a new account, like he says, to take advantage
> |of the discounts, through the standard signup form instead
> |of the link Gian sent out. Which means that our system didn't
> |allocate any discounts.
> |
> |When he eventually got the discounted account activated he
> |was unable to connect because his number is blacklisted.
> |
> |We haven't refunded him yet, and have only allocated credit.
> |
> |We will refund him everything he's paid us.
> |
> |Thanks
> |--------------------------------------------------
> |Peter Meintjes
> |Operations Director
> +----------------------------------------------------------
>
> We would like to check that the service provider has resolved this
> complaint to your satisfaction. If so, we will close the complaint
> and notify the service provider that we have done so. If not we will
> forward this complaint to an adjudicator for review.
>
> ISPA thanks you for supporting the Code of Conduct and complaints process.
> If you have any questions regarding this process or the Code,
> please address your queries to <[email protected]>.
>
> warm regards
> ISPA Secretariat

"
 
My question is: What the fnuck are these morons up to? I can't fnucking beleive this **** from a so called ISP. They make Telkom look competent. I've had enough of this.
 
Wow - very glad I have canceled all my Afrihost accounts. I can not believe what poor customer service they seem to have provided. Thanks for posting your experience and I hope it serves as a warning for other prospective Afrihost customers.

True customer service can only be judged when things go wrong and based on my experience with Afrihost as well as your story above, they do not seem to know what customer service is. I am still monitoring my accounts to check for additional unauthorized charges - that they seem quite good at.
 
mikef said:
Wow - very glad I have canceled all my Afrihost accounts. I can not believe what poor customer service they seem to have provided. Thanks for posting your experience and I hope it serves as a warning for other prospective Afrihost customers.
Click to expand...

+1
 
Great work OP! Thanks for posting all of this.

Nothing makes a corporation unhappier than having its name dragged through the mud - especially when it deserves it. Nice to see they dont bother to investigate whether you were the party responsible for the fraud. Guilty until proven innocent hey?

Maybe this will help them improve.
 
Thestealth said:
My question is: What the fnuck are these morons up to? I can't fnucking beleive this **** from a so called ISP. They make Telkom look competent. I've had enough of this.
Click to expand...

genade, now that is some serious issues it seems. did you get it cleared up ?
 
why did they even sign you up if they suspected you of fraud ? thats obviously a fault in their processes and you shouldn't be held liable for it. glad to see they refunded you however it's a pity that they couldn't respond to your dispute about their "fraud" accusation.
 
If I'm not mistaken, it was clear as daylight on their site that you had to sign up with the discount link before 30 Sep to qualify for 50% discount. If you signed up after 30 September, then it just sucks to be you.

ISP's can blacklist a line and normally do it in cases of fraud. I.e. you might have connected with someone's Afrihost account, who did not pay them. In that case, again, sucks to be you.

I'm not sure if ISP's actually share info regarding dodgy users or numbers etc, so might be carry over from another ISP. (They should though, imo.)
 
thrakath said:
If I'm not mistaken, it was clear as daylight on their site that you had to sign up with the discount link before 30 Sep to qualify for 50% discount. If you signed up after 30 September, then it just sucks to be you.

ISP's can blacklist a line and normally do it in cases of fraud. I.e. you might have connected with someone's Afrihost account, who did not pay them. In that case, again, sucks to be you.

I'm not sure if ISP's actually share info regarding dodgy users or numbers etc, so might be carry over from another ISP. (They should though, imo.)
Click to expand...

An example of the type of post that is becoming more common on mybb and why I find myself spending a lot less time on this forum - in what way do you think you are contributing to the tread.
 
To say the least I had a similar experience with AFRIHOST regarding sign up and billing issues. I won't try them again. After just one day I has enough of their crap service.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X