Afrihost Major Incident: Cannot connect (authenticate) to internet service

[The_Unbeliever]

The usual. Reset the router, checked on the Afrihost website that all is well with my account (and all looks fine). Line is syncing fine but dsl light still solid red. Going to get get chow now, so will check when I'm back again.

Do you get a dialtone or not? Problem may be with your line/exchange...

 

[The_Unbeliever]

Interesting.

Afrihost need to get down to brass tacks as to why email notices was not delivered.

I had a look in my clientzone, found that indeed I had notifications enabled :



And I also received nothing.

 

[Taranis]

All systems shows green. So the issue must be resolved.

edit : what have you done so far?

Dude, that green is painted on permanently!

 

[The_Unbeliever]

Dude, that green is painted on permanently!

Yesterday it wasnt, was red all over the show.

 

[silver6933]

Luckily I have a Telkom account as well. That worked fine.

 

[Agent_Smith]

Got off the line with Telkom a little while ago. Call centre agent tells me they're experiencing a nationwide connectivity issue and that their technicians are looking into the matter. I wanted to point out that this didn't sound right as some people are clearly able to connect while others can't, but after waiting in their queuing system for over 30 minutes, I couldn't have been bothered. Hopefully things are right in the morning.