Afrihost Mobile Feedback Thread

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Wish somebody could help me. My afrihost 3G sim suddenly gives me a invalid apn error and does not connect to internet. Any thing that I can try or is this something that MTN has to provision on their side.
I got the sim with the mifi device when Afrihost had the initial special and it was working fine all along.

Thanks.
 
kooldude said:
Wish somebody could help me. My afrihost 3G sim suddenly gives me a invalid apn error and does not connect to internet. Any thing that I can try or is this something that MTN has to provision on their side.
I got the sim with the mifi device when Afrihost had the initial special and it was working fine all along.

Thanks.
Click to expand...

Sorry for only jumping in here now. Are you connecting with the MiFi device? If so, a reboot usually sorts this out.
If you still aren't winning drop me a PM and we can have a look at this in a bit more detail :)
 
Here's mine,

http://www.speedtest.net/my-result/a/614048446

http://www.speedtest.net/my-result/a/614035791

Here's Afrihost response when I complain about their lack of response:

I really do appreciate your feedback, and I understand your frustration, however, this has been escalated.
Thanks again for your time.
Thank you in advance.
Warm Regards
Clayton -Afrihost Quality Control
Afrihost.com
Pure Internet Joy!


Supposedly world class support, ticket first logged 09 September, Coverage report sent to MTN on the 10th of September....no word since...Pathetic
 
s00perbrat said:
Here's mine,

http://www.speedtest.net/my-result/a/614048446

http://www.speedtest.net/my-result/a/614035791

Here's Afrihost response when I complain about their lack of response:

I really do appreciate your feedback, and I understand your frustration, however, this has been escalated.
Thanks again for your time.
Thank you in advance.
Warm Regards
Clayton -Afrihost Quality Control
Afrihost.com
Pure Internet Joy!


Supposedly world class support, ticket first logged 09 September, Coverage report sent to MTN on the 10th of September....no word since...Pathetic
Click to expand...

The coverage escalation process is definitely not a quick turnaround. They have not only our escalations but from the rest of MTN and they have to co-ordinate multiple complaints to see what solutions are feasible and will yield maximum benefit to the maximum number of users. I know it's a lot to ask, but please be patient - I know their team will get back to you as soon as they possibly can :(
 
@Afriguy has Afrihost changed anything with regards to the data?

I use to get around 11mb+ download and now barely get 4mb download.

To top that off, it drops connect every so often (it shows its still connected to MTN and 3G is connected),
but no throughput at all.

And when I switch to LTE (or even edge, different modem) doesn't even connect.

Anything we can do?
 
Last edited:
Okay when mine works and has signal it's great getting up to 22mbps, but often my tablet struggles to find signal or keeps it at 3G and if I check the coverage map it shows me I am in a full LTE area.
 
Toitjie said:
@Afriguy has Afrihost changed anything with regards to the data?

I use to get around 11mb+ download and now barely get 4mb download.

To top that off, it drops connect every so often (it shows its still connected to MTN and 3G is connected),
but no throughput at all.

And when I switch to LTE (or even edge, different modem) doesn't even connect.

Anything we can do?
Click to expand...

I also have been experiencing this for the last few days. I am happily browsing .... and then the connection just stalls ... .still connected .... but no data. Also. .... my LTE does not work ... even though I am told lte is previsioned on my sim.
 
JimM said:
SIM's can be provisioned with additional services. Usually the device hosting the SIM card will need to be rebooted for any such changes to take effect.
Click to expand...

I have rebooted many times since then (normally to get the data flowing again once it stalls as reported further up). I have also tried setting it to "4G Only" as apposed to "4G Preferred" but then it just shows "no service"
 
Yup I cannot use LTE at all on my device it switches over to H+ or 3G as soon as it tries to go to LTE it just says no signal :-(
 
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