akescpt
Honorary Master
Sorry to hear that
What kind of issues are being experienced?
No I'm deciding whether to go the afrihost mobile route but I just see complaints everyday. I like something that just works.
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Afrihost Mobile Feedback Thread
- Thread starter The_Unbeliever
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No I'm deciding whether to go the afrihost mobile route but I just see complaints everyday. I like something that just works.
w1tw0lf
Expert Member
It definitely does work, there's been a massive amount of positive sentiment towards Mobile
JimM
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I think complaints = gripes! It's (very) annoying that an account gets capped when it still has plenty of data available...
I'm not sorry that I dropped my existing ISP 12 months ago in favour of Afrihost, I now get very good value for money hosting and domain name renewal at a silly price.
December 2014 will be the make or break time for Afrihost...
Are we going to gripe when things go wrong? You bet ya!!
I have been through the documentation in the box, only a quick start guide and a safety pamphlet, nothing in there or on the box.
Please can you feedback the official position then AfriMan
chickenbeef
Executive Member
I posted a link to a replacement battery from dealxtreme a few pages back. Search the thread.
I thought a general reply would be easiest here, I know we hit quite a few "Capped" pages with clients yesterday, which caused some frustration. We're truly sorry about this and I promise we are investigating this urgently.
We've also implemented some fixed so that if you hit the capped page, we should flag your account if we know you have data. I would say reboot your device 10-15 minutes later and it might resolve once our internal commands take effect.
We're still going to continue investigating further until we can minimise or eliminate this completely
That worked for me, thanks.
Our official position is that we cover the manufacturer's warranty. I don't have a copy available to refer exactly, but that would be our guideline in determine what falls in and out of warranty.
Solitude
Executive Member
I must say that besides the capping every now and then my speeds have been great I by far prefer using Afrihost mobile to everything else.
Most of the time it's been a joy.
Most of the time it's been a joy.
I must say that besides the capping every now and then my speeds have been great I by far prefer using Afrihost mobile to everything else.
Most of the time it's been a joy.
Great to hear it
Our team are making some progress on the capped error messages - I'm sure this will be sorted out soon.
Greggle
Senior Member
Sorry to hear you feel that way
See if you can fill in this form and have it submitted, I've seen good results with previous clients.
https://www.mtn.co.za/_LAYOUTS/MTN.SP2010.FormsData/Networkcoveragequery.aspx
Yep, my query started with completion of that form that I found via a search on their site. And just as with Afrihost's customer service, I got no response. So I filled out the form again. No response. So I went I queried it via MTN's twitter handle ... but eventually gave up when I realised that it was a hopeless case.
Did you get nothing at all? You should have at the least got a confirmation email with a reference number. If you can give me that reference, I can escalate that with MTN's coverage team ASAP.
PM me if you can find
If your monthly usage is over 100gb - mobile is gonna be crazy expensive. Heck anything over 20GB p/m gets expensive. You're not really going to find anything cheap for that amount of mobile data regardless of where you look.
Here's afrihost's prices: https://www.afrihost.com/landing/mobile_data/?src=homeslide
Yeah, no. I've got a crowd coming to check for LOS on the 1st that do a cheaper wireless uncapped connection. There's a lot of trees though, so I'm not too hopeful
Greggle
Senior Member
Did you get nothing at all? You should have at the least got a confirmation email with a reference number. If you can give me that reference, I can escalate that with MTN's coverage team ASAP.
PM me if you can find
I cant find anything where I did get a reference number but I did get a "confirmation" email from [email protected]. It just repeated the question that I had asked in the form. That email was received on the 09/12/2013 but to-date, no response.
Jola
Honorary Master
Who is that, the Cell C product costs R2500 for daytime data ?
At that kind of usage you would need to check what your budget can handle. You're going to run into the thousands whatever option you choose.
Is there no way to get DSL at all? Even 1 or 2Mbps?
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