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Question of the Day: What is your non-negotiable item, device, or app for international travel?
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Icemanbrfc
Honorary Master
All the mountains, bru
because i was thinking , seeing that you dont know anything, it must be no love for Cape Town peeps. I bet Genie, Fella and where the hell is AfriMan? lol knows Gian's plans for next weeks announcement
Haha, not very many people do know.
And even if someone did, we'd have to self-destruct MyBB.
I'm happy to run another article to confirm the announcement so say we're announcing something?
standerr
Well-Known Member
I've seen how these things end. "By looking at your account it seems you've been able to use quite a bit of data. That means no credit is due, because the service is functioning". Even though you can push data at certain times, does not mean an account/package is running as it should.
Case in point where we find ourselves today. There has been this latency issue in the evenings that has not been completely resolved. This happens when I feel we should be able to get our full internet experience. Also in my case Android updates not running full speed in the evenings. I've got a ticket open for this, but this has not been resolved yet.
At which point should I now go argue my case in front of big brother?
I believe our Critical Care team are handling your query.
Icemanbrfc
Honorary Master
Haha, not very many people do know.
And even if someone did, we'd have to self-destruct MyBB.
I'm happy to run another article to confirm the announcement so say we're announcing something?
hahahaha... i cant wait. I mean Gian did make it out as if its going to be big.
on a serious note though, any news on the Mweb situation?
Not aware of any general issues with MWEB.
Hummercellc
Expert Member
Routing still a mess at night, touch and go, works perfectly fine one second and doesn't the next.
So the original problem is not full resolved.
Critical care closed my ticket. I just left it, because I was not getting anywhere with them.
Easier just to accept problem then trying to get it resolved.
Not sure closing the ticket is really the right move though, they're the best team to talk to.
Hummercellc
Expert Member
I know you didn't, I'm saying it wasn't the best move.
It was closed automatically due to the lack of a response from your end.
Hummercellc
Expert Member
Like I said, over it, if Afrihost don't want to fix the problem, I will just live with it.
I gave enough tests and details and nothing came of it, back to square one.
standerr
Well-Known Member
Well yes they are, but nothing has been resolved.
You're not answering my question. When should I say enough is enough and argue my case in front of big brother. How many weeks is enough for a ticket to be open without solution?
standerr
Well-Known Member
This is not true or you're not informed. This is the response I got from your critical care team on Monday.
Code:
I see you also were testing mweb sites.
We have been getting a few complaints about the mweb sites being slow.
Extensive testing was carried out, during peak times.
The feedback I got was routeing issues was sorted.It's not fully resolved though from my testing.
I'm not sure who Big Brother is? ISPA?
The course of action is something that's entirely up to you.
standerr
Well-Known Member
Big brother is your accounts department, to beg for some of my money back.
You keep saying we should log disputes about these issues. So how many weeks must a ticket be open before you should log a dispute with accounts regarding the issue? Dare I wait too long and Afrihost not care to do the right thing for their customers automatically.
As I mentioned before, you're welcome to.
You mean we have been ignored long enough!
Plenty unhappy clients have complained about lack of compensation.....
Hummercellc
Expert Member
I asked for a credit because of the Meeb peering problem which still persists from the end of July, the question was ignored twice.
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