Afrihost New Network Feedback - Part 2

[image132]

Persoanlly I have moved down from 10Mbps to 8Mbps, it hasn't changed the experience on Twitch and other online streaming services except YouTube.

You having the same problem as me? Some magical number that prevents you from streaming anything except youtube?

 

[image132]

It's a pretty frustrating issue to live with though.
Give another router a shot to see if the issues can be replicated there or see if there's any QoS enabled on the current router.

Will do.

I actually just turned QoS on because well it can't get worse.

 

[NewBiks]

You having the same problem as me? Some magical number that prevents you from streaming anything except youtube?

I use to have that problem yes.

After downgrading to 8Mbps my line became more stable and throughput improved. Twitch is still iffy, yesterday I couldn't stream it at all but all-round it's the best move.

 

[AfriGuy]

Will do.

I actually just turned QoS on because well it can't get worse.

QoS can get pretty complex and can cause issues sometimes. I've broken a lot more on QoS on consumer routers than I've ever fixed.

 

[wingnut771]

Youtube streaming is still cr@p in KZN, 8mb line should not have to buffer 720p, let alone 240p

And normal browsing too, simple stuff like browsing the play store feels like the good old 384k days

Can you post a link so we can compare?

 

[Icemanbrfc]

I use to have that problem yes.

After downgrading to 8Mbps my line became more stable and throughput improved. Twitch is still iffy, yesterday I couldn't stream it at all but all-round it's the best move.

What is the distance from the exchange?

 

[image132]

QoS can get pretty complex and can cause issues sometimes. I've broken a lot more on QoS on consumer routers than I've ever fixed.

I hear you. I've just never used mine before. Its always been set to off. You'd think a factory reset would keep it off as well.

 

[Icemanbrfc]

I hear you. I've just never used mine before. Its always been set to off. You'd think a factory reset would keep it off as well.

Same question to you image. What is the distance from you to the exchange?

 

[image132]

I use to have that problem yes.

After downgrading to 8Mbps my line became more stable and throughput improved. Twitch is still iffy, yesterday I couldn't stream it at all but all-round it's the best move.

Was your line unstable before?

 

[image132]

Same question to you image. What is the distance from you to the exchange?

Uh, I think when I got 20mb the tech told me 1200m I could be wrong though. I can get 20mb but not 40. My line is pretty rock solid, I don't ever have drops. Hell ASSIA pushes my line up to 24mb even.

 

[Icemanbrfc]

Uh, I think when I got 20mb the tech told me 1200m I could be wrong though. I can get 20mb but not 40. My line is pretty rock solid, I don't ever have drops. Hell ASSIA pushes my line up to 24mb even.

Strange then... Are you still on Interleaved or Fast path?

 

[wingnut771]

Strange then... Are you still on Interleaved or Fast path?

Probably Interleaved if he's going up to 24mb.

 

[AfriFella]

Uh, I think when I got 20mb the tech told me 1200m I could be wrong though. I can get 20mb but not 40. My line is pretty rock solid, I don't ever have drops. Hell ASSIA pushes my line up to 24mb even.

Drop me a DM with your line number and I can give you a pretty close estimate.

 

[AfriFella]

Probably Interleaved if he's going up to 24mb.

Correct.

 

[image132]

Strange then... Are you still on Interleaved or Fast path?

interleaved :/. I've tried my absolute best to get moved back over to fastpath (I miss my 6 ping) but ASSIA just keeps spoiling my party.

If it was a hardware problem like my line or my exchange being congested it should have shown up on speedtest results as well. Speed tests are always 100%. Its what makes this problem so infuriating. Its just streaming services (except for youtube) that have this problem, then the occasional website.

 

[image132]

Drop me a DM with your line number and I can give you a pretty close estimate.

I appreciate the offer but I'm not fussed. My line is stable and according to telkom my line stats are very good for a 20mb line. I can't get 40 so here I'm gonna stay until fibre rolls around. Honestly I'm very happy with the speed I got, I just wish it work properly with everything.

Anyway I won't clog up your thread with my problem. If anyone has any ideas you're welcome to shoot me a pm.

 

[kohlhtor]

location port elizabeth
Summerstrand
Cap account
trace google


to sipgate



PING,bras.afrihost.com,(155.239.255.250):,56,data,bytes
64,bytes,from,155.239.255.250:,icmp_seq=0,ttl=63,time=23.615,ms
64,bytes,from,155.239.255.250:,icmp_seq=1,ttl=63,time=22.075,ms
64,bytes,from,155.239.255.250:,icmp_seq=2,ttl=63,time=22.650,ms
64,bytes,from,155.239.255.250:,icmp_seq=3,ttl=63,time=22.250,ms
64,bytes,from,155.239.255.250:,icmp_seq=4,ttl=63,time=22.655,ms
64,bytes,from,155.239.255.250:,icmp_seq=5,ttl=63,time=22.392,ms
64,bytes,from,155.239.255.250:,icmp_seq=6,ttl=63,time=22.388,ms
64,bytes,from,155.239.255.250:,icmp_seq=7,ttl=63,time=22.279,ms
64,bytes,from,155.239.255.250:,icmp_seq=8,ttl=63,time=22.962,ms
64,bytes,from,155.239.255.250:,icmp_seq=9,ttl=63,time=23.004,ms

 

[poolshark]

Nope the problem still exists let me be clear. Playing Overwatch with 400ms ping cant stream youtube videos.
This problem still is up in the air and nobody wants to take ownership of it.
Im beginning to think me and us users are just posting stuff in here without any action. Can someone please listen to us, change the KLT exchange server in CapeTown it is a major problem. The traffic to that point is insane every night from 6pm to 11pm every night for KZN afrihost users.
Trace Route to follow ftw

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 80 ms 81 ms 83 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 84 ms 83 ms 77 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 93 ms 86 ms 86 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 61 ms 68 ms 74 ms 41.162.84.192
7 98 ms 101 ms 86 ms 172.18.1.162
8 259 ms 257 ms 249 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41
.206.179.13]
9 435 ms 438 ms 418 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [21
6.6.55.85]
10 467 ms 489 ms 475 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.20
6.178.2]
11 438 ms 418 ms 427 ms if-ae-5-10.tcore2.PV9-Lisbon.as6453.net [80.231.
159.93]
12 431 ms 414 ms 425 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.1
58.5]
13 404 ms 422 ms 433 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
14 336 ms 328 ms 327 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.
138.22]
15 370 ms 368 ms 364 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.1
31.2]
16 380 ms 381 ms 369 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.
130.130]
17 386 ms 375 ms 375 ms 195.219.83.102
18 * * * Request timed out.
19 422 ms 390 ms 379 ms unknown.Level3.net [212.187.139.230]
20 * * * Request timed out.
21 380 ms 379 ms 370 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
22 * 375 ms 378 ms 132.185.255.148
23 380 ms 375 ms 366 ms 212.58.244.23

Trace complete.

 

[BlaKingPrime]

Once again from about 19:00 ther klt cape town link pings flare up to EU servers Pls AH its enough of this now just want to jam some Overwatch for once

Location: Durban
time : 19:15
Capped account


C:\Users\BLA>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.69]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 24 ms 21 ms 22 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 25 ms 22 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 22 ms 22 ms 22 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 23 ms 22 ms 23 ms 41.162.84.192
7 31 ms 31 ms 30 ms 172.18.1.162
8 146 ms 164 ms 138 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
9 304 ms 299 ms 297 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 239 ms 237 ms 239 ms if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6]
11 290 ms 280 ms 276 ms if-xe-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.231.158.1]
12 298 ms 293 ms 295 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 283 ms 285 ms 289 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
14 317 ms 311 ms 296 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
15 299 ms 281 ms 284 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 259 ms 254 ms 244 ms 195.219.83.102
17 * 3539 ms * ae-1-3104.ear2.London2.Level3.net [4.69.143.190]
18 251 ms 245 ms 236 ms unknown.Level3.net [212.187.139.230]
19 * * * Request timed out.
20 255 ms 259 ms 253 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
21 265 ms 248 ms 254 ms 132.185.255.148
22 269 ms 272 ms 283 ms bbc-vip114.telhc.bbc.co.uk [212.58.244.69]

Trace complete.

C:\Users\BLA>
C:\Users\BLA>
C:\Users\BLA>
C:\Users\BLA>tracert www.battle.net

Tracing route to www.battle.net [24.105.29.30]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 24 ms 22 ms 22 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 24 ms 22 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 22 ms 21 ms 22 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 22 ms 22 ms 22 ms 41.162.84.192
7 31 ms 31 ms 31 ms 172.18.1.162
8 145 ms 139 ms 126 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
9 372 ms 362 ms 365 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 351 ms 368 ms 379 ms if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
11 348 ms 350 ms 339 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 360 ms 340 ms 326 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 331 ms 328 ms 337 ms if-ae-6-2.thar1.NJY-Newark.as6453.net [80.231.138.18]
14 * 349 ms 369 ms if-ae-1-3.thar2.NJY-Newark.as6453.net [216.6.57.2]
15 330 ms 338 ms 336 ms if-ae-14-15.tcore2.NTO-New-York.as6453.net [66.198.111.9]
16 354 ms 348 ms 344 ms if-ae-12-2.tcore1.N75-New-York.as6453.net [66.110.96.5]
17 372 ms 371 ms 372 ms 66.110.96.146
18 355 ms 333 ms 351 ms hu-1-3-0-4-cr02.newyork.ny.ibone.comcast.net [68.86.83.105]
19 366 ms 367 ms 361 ms be-33-pe01.60hudson.ny.ibone.comcast.net [68.86.84.78]
20 * * as30036.350ecermak.il.ibone.comcast.net [173.167.57.150] reports: Destination net unreachable.

Trace complete.

C:\Users\BLA>
C:\Users\BLA>
C:\Users\BLA>
C:\Users\BLA>
C:\Users\BLA>tracert www.google.co.za

Local is fine just EU

Tracing route to www.google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 23 ms 22 ms 22 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 23 ms 22 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 24 ms 22 ms 21 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 22 ms 22 ms 23 ms 41.162.84.192
7 30 ms 32 ms 31 ms 172.18.1.162
8 31 ms 31 ms 31 ms 72.14.194.206
9 31 ms 32 ms 31 ms 72.14.237.239
10 31 ms 31 ms 32 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

C:\Users\BLA>

 

[AfriGuy]

For those in KZN, please see my post from earlier

Hi guys

So the latency seen in the region seemed to have been resolved, so I'm not really sure if this is a separate issue. I've asked our Network team to continue to do some digging

I know this is a really frustrating situation, but can I please ask the guys that are still seeing issues to consolidate their feedback into the same standard so I can pass that onto our team?
If you're still having issues please post the following:

Area/ suburb
Account type
Local traceroute
Traceroute to affected site/ service
Ping to bras.afrihost.com
List any other affected services
DNS being used

Thanks so much guys. I know these constant tests are a pain, but it's the best way to FW this kind of info through for something actionable on our end.