Afrihost New Network Feedback - Part 2

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AfriGuy said:
Keep us posted :)
Click to expand...
Afrihost Account:
5610594279.png


Webafrica Account:
5610615436.png
 
Okay, got my laptop. These are the results:

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms myrouter.Home [192.168.1.1]
2 * * * Request timed out.
3 23 ms 22 ms 19 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 20 ms 20 ms 20 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 25 ms 23 ms 19 ms 41.162.84.192
6 27 ms 26 ms 27 ms 172.18.1.162
7 196 ms 187 ms 191 ms cloudflare.ixp.joburg [196.46.25.198]
8 190 ms 186 ms 189 ms 104.20.31.244

Trace complete.

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 25ms, Average = 20ms

The previous results from my iPad. Any advice before Telkom phones?
 
moedawood said:
Okay, got my laptop. These are the results:

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms myrouter.Home [192.168.1.1]
2 * * * Request timed out.
3 23 ms 22 ms 19 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 20 ms 20 ms 20 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 25 ms 23 ms 19 ms 41.162.84.192
6 27 ms 26 ms 27 ms 172.18.1.162
7 196 ms 187 ms 191 ms cloudflare.ixp.joburg [196.46.25.198]
8 190 ms 186 ms 189 ms 104.20.31.244

Trace complete.

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 25ms, Average = 20ms

The previous results from my iPad. Any advice before Telkom phones?
Click to expand...

That looks almost normal - could be because it's 1:45am. Test again during peak time.

Try this tool:

http://mybroadband.co.za/vb/showthread.php/607090-quot-Is-it-my-Line-quot-Report-Tool
 
Samildanach said:
Different night, same crap.

Area/ suburb
Amanzimtoti, Durban, KZN

-snip
Click to expand...

I'm really sorry about the ongoing issues here :(
Our network team did implement some changes in the region the other night which seemed to have helped - I see AfriFella passed on all the relevant details to our team last night, I'll see if there's any feedback for you guys this morning.
 
standerr said:
There is now zero doubt for me that Afrihost is out of capacity and shaping business accounts in the evenings to ease the load.
On Business uncapped account things are struggling, but on Telkom and free 1GB capped account all is fine.
Click to expand...

This is not a capacity issue.
I believe you're working on a way forward with your Critical Care team.
 
standerr said:
There is now zero doubt for me that Afrihost is out of capacity and shaping business accounts in the evenings to ease the load.
On Business uncapped account things are struggling, but on Telkom and free 1GB capped account all is fine.
Click to expand...
I must be using most of that capacity then, because im having zero issues. My issues are mostly Telkom and my line, but when its working, i have no issues. Clearly if there was a capacity issue, more people would be complaining on here.

Its a regional issue, not a capacity issue. In fact, reading one of the other isp's thread, users are reporting that they are shaping capped accounts. There is an issue in the KZN region, and reading the response from the reps, they are working extremely hard to provide a fix.

I know its frustrating as hell to pay for something thats not working, and i would be upset as well, but give the guys a chance. Its also disappointing to see ex clients telling existing clients to leave Afrihost. Thats a real shame to see things like that.
 
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Icemanbrfc said:
I know its frustrating as hell to pay for something thats not working, and i would be upset as well, but give the guys a chance.
Click to expand...

Issues in Kzn have existed for a number of weeks now, everybody effected and still here has and is giving them a chance.
 
Unhappy438 said:
Issues in Kzn have existed for a number of weeks now, everybody effected and still here has and is giving them a chance.
Click to expand...

A fix was implemented the other night which seemed to have helped, not sure if the same issue or another resurfaced. Either way, we've renewed our energies on a fix and will continue to work on one until it's resolved.
 
Unhappy438 said:
Issues in Kzn have existed for a number of weeks now, everybody effected and still here has and is giving them a chance.
Click to expand...
Dont get me wrong, as i said, i would be frustrated as hell as well... But i disagree with those saying its a capacity issue, its clearly not, as there would be just way too many complaints right now. Its clearly a KZN issue, which they have addressed and tried a fix which worked a bit. They might have to relook at a different fix or reroute KZN users somewhere else to see if that might solve the issue
 
Icemanbrfc said:
Dont get me wrong, as i said, i would be frustrated as hell as well... But i disagree with those saying its a capacity issue, its clearly not, as there would be just way too many complaints right now. Its clearly a KZN issue, which they have addressed and tried a fix which worked a bit. They might have to relook at a different fix or reroute KZN users somewhere else to see if that might solve the issue
Click to expand...

I don't know what the issue is, we can only speculate. Im merely addressing the idea that people here aren't giving them a chance which is clearly not the case.
 
Let's hope this ping issue in KZN doesn't resurface tonight. You guys were quick with addressing the issue last night. Good job. :)
 
Vorastra said:
Let's hope this ping issue in KZN doesn't resurface tonight. You guys were quick with addressing the issue last night. Good job. :)
Click to expand...
How is your performance at present? Can you ping google.com? Or run a tracert to mybroadband.co.za
 
Icemanbrfc said:
How is your performance at present? Can you ping google.com? Or run a tracert to mybroadband.co.za
Click to expand...

Just as a quick update, our Network guys have a few things on their plate this week - we're still busy with CloudFlare latency :)
 
Waylander said:
double data? :whistle:
Click to expand...

01001001 00100000 01100011 01100001 01101110 01101110 01101111 01110100 00100000 01100011 01101111 01101110 01100110 01101001 01110010 01101101 00100000 01101111 01110010 00100000 01100100 01100101 01101110 01111001 00100000 01100001 01110100 00100000 01110100 01101000 01101001 01110011 00100000 01110011 01110100 01100001 01100111 01100101 00101110
 
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