Afrihost New Network Feedback - Part 2

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Guys at Afrihost...please save me from Telkom.
You guys already have the bundle package yet I still get dragged down by Telkom because of the damn copper.
You have already saved me from so much stress by handling the adsl part... and your service is nothing less than awesome and I'm really happy with you...but it doesn't really help if my landline doesn't properly work. Logged a call with them on the 29th, phoned again now and the 'earliest' they can 'possibly' (no jokes, the reply I got) was the 16th.
 
Btw if I enter my address on the fibre coverage for notification I get a "Whoops! Something went wrong, please try again". I can see my area isn't covered I was just hoping the colour of the area would suddenly change you know... :)
 
JCM said:
Guys at Afrihost...please save me from Telkom.
You guys already have the bundle package yet I still get dragged down by Telkom because of the damn copper.
You have already saved me from so much stress by handling the adsl part... and your service is nothing less than awesome and I'm really happy with you...but it doesn't really help if my landline doesn't properly work. Logged a call with them on the 29th, phoned again now and the 'earliest' they can 'possibly' (no jokes, the reply I got) was the 16th.
Click to expand...

JCM said:
Btw if I enter my address on the fibre coverage for notification I get a "Whoops! Something went wrong, please try again". I can see my area isn't covered I was just hoping the colour of the area would suddenly change you know... :)
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The 16th!? That doesn't seem right! Could you PM me your DSL line number and I'll see if we can maybe get this escalated from our side.

Would you mind including your full street address, let me double-check on the FTTH status. :)
 
Deciding between afrihost and axxess capped account on a 20 mb adsl line. Axxess 12 to 6 am afrihost 12 to 6 pm ( Till end of Nov ) ? I know they basically the same company are there any major differences between the 2 other than more free time.

Dont really stream mostly nntp and dont mind scheduling downloads.
 
AfriGenie said:
Doesn't look like it... What sort of problems are you experiencing?
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Oh, the usual crap like every day... High latency (120ms right up to over 2500ms), and the good old 35% - 40% packet loss... I guess it's been happening to often on AF in CPT lately, this has become the new norm now?

Capture.jpg
 
Kensei2605 said:
Deciding between afrihost and axxess capped account on a 20 mb adsl line. Axxess 12 to 6 am afrihost 12 to 6 pm ( Till end of Nov ) ? I know they basically the same company are there any major differences between the 2 other than more free time.

Dont really stream mostly nntp and dont mind scheduling downloads.
Click to expand...

We've got Double Data as well! ;) For our Capped Acounts Free-Time is active for 18 hours each day.
 
savage said:
Oh, the usual crap like every day... High latency (120ms right up to over 2500ms), and the good old 35% - 40% packet loss... I guess it's been happening to often on AF in CPT lately, this has become the new norm now?

View attachment 399937
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How long ago did that start?

Are you seeing those results affect your speeds and services? Like streaming for example?
 
AfriGenie said:
How long ago did that start?
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15:10 - give or take a minute or three

AfriGenie said:
Are you seeing those results affect your speeds and services? Like streaming for example?
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Yes - all TCP sessions dropped / disconnected. I don't use streaming services, so I can't answer you there, but even SSH sessions to remote servers, is sluggish at best.

EDIT: And this is pretty much the same crap that goes on, each and every single night, on AF in CPT. Seems today we just started a few hours earlier than the normal +- 20:00 time slot.
 
Last edited:
International all over the place ATM.

Afrihost enjoys long walks on the beach, and taking the scenic routes :whistle:

Packet loss and latency spikes to BBC.
CNN routing through Sydney??

Tracing route to bbc.co.uk [212.58.246.78]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 15 ms 15 ms 15 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 16 ms 16 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 9 ms 9 ms 9 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 15 ms 15 ms 15 ms 41.162.84.194
7 25 ms 25 ms 25 ms 172.18.1.162
8 * * * Request timed out.
9 194 ms 191 ms 210 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 215 ms 204 ms 191 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 194 ms 309 ms 695 ms if-ae-5-10.tcore2.PV9-Lisbon.as6453.net [80.231.159.93]
12 655 ms * 319 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 349 ms 362 ms 301 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 204 ms 202 ms 247 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
15 * 191 ms 191 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
16 197 ms 196 ms 197 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
17 641 ms 447 ms 290 ms 195.219.83.102
18 * * * Request timed out.
19 201 ms 206 ms 195 ms unknown.Level3.net [212.187.139.230]
20 * * * Request timed out.
21 * * * Request timed out.
22 193 ms 190 ms 197 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
23 193 ms 185 ms 185 ms 132.185.255.165
24 299 ms 193 ms 207 ms 212.58.246.78

Trace complete.
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Tracing route to cnn.com [151.101.0.73]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 15 ms 15 ms 15 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 16 ms 16 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 9 ms 9 ms 9 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 15 ms 15 ms 15 ms 41.162.84.194
7 25 ms 25 ms 25 ms 172.18.1.162
8 367 ms 367 ms 368 ms ix-xe-0-0-0-231.thar2.1MH-Sydney.as6453.net [180.87.29.121]
9 370 ms 371 ms 370 ms 220.101.73.73
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 397 ms 377 ms 377 ms 59.154.142.180
14 382 ms 388 ms 383 ms bundle-ether18.cha-edge902.brisbane.telstra.net[139.130.61.73]
15 382 ms 383 ms 381 ms bundle-ether2.woo-edge902.brisbane.telstra.net [203.50.11.147]
16 * * * Request timed out.
17 389 ms 387 ms 389 ms 151.101.0.73

Trace complete.
Click to expand...
 
savage said:
15:10 - give or take a minute or three



Yes - all TCP sessions dropped / disconnected. I don't use streaming services, so I can't answer you there, but even SSH sessions to remote servers, is sluggish at best.

EDIT: And this is pretty much the same crap that goes on, each and every single night, on AF in CPT. Seems today we just started a few hours earlier than the normal +- 20:00 time slot.
Click to expand...

I'll definitely pass your feedback onto our NOC Team. :) Things are looking OK in the Cape for us at the moment, so they'll probably have to look at your traffic specifically.
 
Hummercellc said:
International all over the place ATM.

Afrihost enjoys long walks on the beach, and taking the scenic routes :whistle:

Packet loss and latency spikes to BBC.
CNN routing through Sydney??
Click to expand...

I can definitely see those spikes you're referring to. :( Your tests have been passed onto our NOC Team to investigate, thanks. :)
 
Not for one moment am I saying this isn't a AH issue (especially not where the packet loss is local and/or on TATA ma chance's network), but in terms of the UK/US...

Just keep in mind it is elections there, and there are strong suspicions that Russia may be planing some DDOS activity towards the US sometime tonight / tomorrow morning (which will go past the UK). There isn't anything official yet that there are active attacks currently, except for warnings. Things may change during the course of the night naturally.

Weird and strange traceroutes may be traffic that's been rerouted due to an active attack, or as a precautionary measure. But in UK/US land, expecting the unexpected over the next 24 to 48 hours is expected IMHO.
 
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