Afrihost New Network Feedback - Part 2

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Who am I supposed to talk to here? Afrigenie, Afriguy? Do you guys not share an account with all current issues you deal with? I am on day 5 of trying to get back online, you have had 1 semi competent staff member that I chatted to but it seems he is also not available, is your support system broken? Do issues not get handed over to the next support staff member? My line upgrade was completed on Saturday, I'm still waiting. No one seems to work there on weekends either....
 
dj2381 said:
Who am I supposed to talk to here? Afrigenie, Afriguy? Do you guys not share an account with all current issues you deal with? I am on day 5 of trying to get back online, you have had 1 semi competent staff member that I chatted to but it seems he is also not available, is your support system broken? Do issues not get handed over to the next support staff member? My line upgrade was completed on Saturday, I'm still waiting. No one seems to work there on weekends either....
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We're always around to help, if you chat to one of us then we'll see your query through :)
Shoot me a PM with your details and I'll take a look at your line.
 
AfriGuy said:
Indeed :(
More specifically, the session was dropped by the port.
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Urgh. Im hoping they can sort out the exchange, but its a pain when you log a fault, and they completely just cut the line, or do some funny business
 
Icemanbrfc said:
Urgh. Im hoping they can sort out the exchange, but its a pain when you log a fault, and they completely just cut the line, or do some funny business
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It could be them testing something on the port, logging a fault for intermittent connectivity usually sees these kind of errors suppressed though.
 
Yep. Im hoping there is a dude sitting at the exchange, hard hat on, torch connected to his hard hat, tools out, and getting it sorted. But im thinking its more like a guy sitting by a desk with a switch in front of him "switch on, switch off"
 
Afriguy still here? I sent you a pm.
 
Devo1 said:
Hi

I sent them for AfriGuy to see. Posted this one at about 5pm last night and he said it looked fine. I told him yes I know but will send another at 8 or 9pm again then he will see what i am talking about.

Did not test this morning but was probably fine. Left for work early. The problem is intermittent but mostly from 6pm onwards but do happen during the day as well sometimes.

Would appreciate a test account( Will be able to check it tonight).

Spoke to a few different Telkom guys aswell the past week and they keep saying everything is fine by them.

Thanks for the helpView attachment 370269
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It's your exchange.

Move house.
 
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