Afrihost New Network Feedback - Part 2

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I'm having some issues with my line.
One minute it's fine and the next it's super slow...
Youtube continually buffers, websites are slow to load, online gaming is horrendous...
I have to reboot or restart my router and then it's okay for about half an hour or so...
I have had telkom recreate my port as well Afrihost clear any line errors as well, no change...
Is anyone experiencing the same problem?

Sorry to hear :(
Usually port recreates to get the line going are indicative of a line fault. Are there any tests available for me to look at so we can nail down the cause here?
 
I'm having some issues with my line.
One minute it's fine and the next it's super slow...
Youtube continually buffers, websites are slow to load, online gaming is horrendous...
I have to reboot or restart my router and then it's okay for about half an hour or so...
I have had telkom recreate my port as well Afrihost clear any line errors as well, no change...
Is anyone experiencing the same problem?

THIS. But mine is said to be congestion, which I am inclined to believe as well, but more and more people are complaining of the same symptoms.
 
THIS. But mine is said to be congestion, which I am inclined to believe as well, but more and more people are complaining of the same symptoms.

Have you run any tests with our team to confirm the cause is in fact congestion?
Running through a few tests should pin-point the issue pretty quickly :)
 
Traffic to Sipgate is not good at all this morning

Pinging proxy.live.sipgate.de [217.10.68.147] with 32 bytes of data:
Reply from 217.10.68.147: bytes=32 time=279ms TTL=38
Reply from 217.10.68.147: bytes=32 time=243ms TTL=38
Request timed out.
Reply from 217.10.68.147: bytes=32 time=244ms TTL=38
Request timed out.
Request timed out.
Reply from 217.10.68.147: bytes=32 time=243ms TTL=38
Reply from 217.10.68.147: bytes=32 time=244ms TTL=38
Request timed out.
Reply from 217.10.68.147: bytes=32 time=244ms TTL=39
Reply from 217.10.68.147: bytes=32 time=243ms TTL=39
Reply from 217.10.68.147: bytes=32 time=245ms TTL=39
Reply from 217.10.68.147: bytes=32 time=243ms TTL=39
Reply from 217.10.68.147: bytes=32 time=242ms TTL=39
Reply from 217.10.68.147: bytes=32 time=243ms TTL=39
Reply from 217.10.68.147: bytes=32 time=244ms TTL=39
Reply from 217.10.68.147: bytes=32 time=244ms TTL=39
Reply from 217.10.68.147: bytes=32 time=244ms TTL=39
Reply from 217.10.68.147: bytes=32 time=244ms TTL=39
Request timed out.
Reply from 217.10.68.147: bytes=32 time=245ms TTL=38
Reply from 217.10.68.147: bytes=32 time=244ms TTL=38
Reply from 217.10.68.147: bytes=32 time=243ms TTL=38
Reply from 217.10.68.147: bytes=32 time=244ms TTL=38
Reply from 217.10.68.147: bytes=32 time=244ms TTL=38
Reply from 217.10.68.147: bytes=32 time=244ms TTL=38
Request timed out.
Reply from 217.10.68.147: bytes=32 time=245ms TTL=39
Reply from 217.10.68.147: bytes=32 time=244ms TTL=39
Reply from 217.10.68.147: bytes=32 time=244ms TTL=39
Reply from 217.10.68.147: bytes=32 time=244ms TTL=39
Reply from 217.10.68.147: bytes=32 time=243ms TTL=38
Reply from 217.10.68.147: bytes=32 time=244ms TTL=38
Reply from 217.10.68.147: bytes=32 time=244ms TTL=38
Reply from 217.10.68.147: bytes=32 time=245ms TTL=39
Request timed out.
Reply from 217.10.68.147: bytes=32 time=243ms TTL=38
Request timed out.
Request timed out.
Reply from 217.10.68.147: bytes=32 time=245ms TTL=38
Reply from 217.10.68.147: bytes=32 time=243ms TTL=39
Reply from 217.10.68.147: bytes=32 time=244ms TTL=39


Tracing route to proxy.live.sipgate.de [217.10.68.147]
over a maximum of 30 hops:

1 * * * Request timed out.
2 22 ms 22 ms 21 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 18 ms 16 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 21 ms 21 ms 21 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 16 ms 16 ms 16 ms 41.162.84.192
6 30 ms 30 ms 30 ms 172.18.1.162
7 30 ms 31 ms 30 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
8 196 ms 192 ms 196 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
9 199 ms 197 ms 197 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
10 193 ms 191 ms 190 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 190 ms 196 ms 190 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 196 ms 197 ms 209 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 192 ms 192 ms 192 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 203 ms 202 ms 203 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 191 ms 192 ms 191 ms 195.219.83.186
16 * * 434 ms ae-5.r00.londen03.uk.bb.gin.ntt.net [129.250.2.125]
17 239 ms 239 ms 240 ms ae-2.r24.londen12.uk.bb.gin.ntt.net [129.250.2.77]
18 237 ms 238 ms * ae-6.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.13]
19 249 ms 249 ms 247 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.54]
20 243 ms 246 ms 243 ms te0-0-2-3.c550.f.de.plusline.net [212.119.15.58]
21 * 244 ms 242 ms 82.98.102.16
22 245 ms 245 ms 246 ms 82.98.102.89
23 239 ms 240 ms 239 ms 82.98.98.205
24 246 ms 246 ms 246 ms 82.98.98.250
25 246 ms 246 ms 246 ms 212.19.42.26
26 244 ms 243 ms 245 ms live.sipgate.de [217.10.68.147]

Trace complete.

Mweb Trace route
1 * * *
2 197-82-5-249.dbn.mweb.co.za (197.82.5.249) 21.500 ms 21.555 ms 21.420 ms
3 501.po-channel10.trv-ipc-1.optinet.net (197.82.5.250) 21.407 ms 20.939 ms 20.704 ms
4 vl92.trv-hscore-1.optinet.net (197.82.2.3) 20.915 ms 21.485 ms 20.443 ms
5 be-3-777-thd-up-1.optinet.net (176.67.177.131) 215.828 ms 217.075 ms 216.844 ms
6 be-15-779-thd-linx-1.optinet.net (176.67.177.228) 214.305 ms 218.070 ms 217.518 ms
7 linx.ae4-irt1.lon37.uk.as13237.net (195.66.224.99) 249.809 ms 214.598 ms 215.811 ms
8 ae1-irt1.ams01.nl.as13237.net (82.197.136.22) 220.209 ms 221.760 ms 220.274 ms
9 ae1-irt1.dus03.de.as13237.net (82.197.128.21) 223.934 ms 223.933 ms 221.969 ms
10 Primacall-FRA-9-eth11-104.de.lambdanet.net (217.71.104.82) 223.697 ms 223.687 ms 221.995 ms
11 live.sipgate.de (217.10.68.147) 222.673 ms 222.962 ms 223.230 ms
 
Last edited:
Do you guys know how nice streaming was for me this morning. No buffering at all, only problem was it was at 2am and watching the NBA draft. In the evenings i just go to bed early for my beauty sleep :D
 
Traffic to Sipgate is not good at all this morning

-snip


Tracing route to proxy.live.sipgate.de [217.10.68.147]
over a maximum of 30 hops:

1 * * * Request timed out.
2 22 ms 22 ms 21 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 18 ms 16 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 21 ms 21 ms 21 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 16 ms 16 ms 16 ms 41.162.84.192
6 30 ms 30 ms 30 ms 172.18.1.162
7 30 ms 31 ms 30 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
8 196 ms 192 ms 196 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
9 199 ms 197 ms 197 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
10 193 ms 191 ms 190 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 190 ms 196 ms 190 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 196 ms 197 ms 209 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 192 ms 192 ms 192 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 203 ms 202 ms 203 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 191 ms 192 ms 191 ms 195.219.83.186
16 * * 434 ms ae-5.r00.londen03.uk.bb.gin.ntt.net [129.250.2.125]
17 239 ms 239 ms 240 ms ae-2.r24.londen12.uk.bb.gin.ntt.net [129.250.2.77]
18 237 ms 238 ms * ae-6.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.13]
19 249 ms 249 ms 247 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.54]
20 243 ms 246 ms 243 ms te0-0-2-3.c550.f.de.plusline.net [212.119.15.58]
21 * 244 ms 242 ms 82.98.102.16
22 245 ms 245 ms 246 ms 82.98.102.89
23 239 ms 240 ms 239 ms 82.98.98.205
24 246 ms 246 ms 246 ms 82.98.98.250
25 246 ms 246 ms 246 ms 212.19.42.26
26 244 ms 243 ms 245 ms live.sipgate.de [217.10.68.147]

-snip

Thanks for posting the results, looks like the traffic is dropping off well outside of our network though.
Odd seeing another ISP not able to replicate this though, I'd recommend shooting these results through to our Support team so we can get things checked out from there.
 
BBC, Same story :crylaugh:

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

1 * * * Request timed out.
2 23 ms 22 ms 22 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 22 ms 22 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 22 ms 20 ms 21 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 23 ms 20 ms 21 ms 41.162.84.192
6 25 ms * ms 36 ms 172.18.1.162
7 30 ms 37 ms * if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
8 196 ms 185 ms 192 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
9 * 278 ms * if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 196 ms 222 ms 222 ms if-ae-5-10.tcore2.PV9-Lisbon.as6453.net [80.231.159.93]
11 220 ms 215 ms 224 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 224 ms 186 ms 194 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 192 ms 218 ms 192 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
14 243 ms 279 ms * if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
15 205 ms 196 ms 214 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 216 ms 189 ms 188 ms 195.219.83.102
17 195 ms 202 ms * ae-1-3104.ear2.London2.Level3.net [4.69.143.190]
18 196 ms 184 ms 184 ms unknown.Level3.net [212.187.139.230]
19 * * * Request timed out.
20 209 ms 226 ms 234 ms ae0.er02.telhc.bbc.co.uk [132.185.254.105]
21 211 ms 275 ms 217 ms 132.185.255.148
22 186 ms 184 ms 282 ms 212.58.244.22

Trace complete.

Sipgate Via Internet Solutions

Tracing route to proxy.live.sipgate.de [217.10.68.147]
over a maximum of 30 hops:

1 * * * Request timed out.
2 23 ms 23 ms 23 ms 196.38.74.214
3 23 ms 24 ms 22 ms 196.38.74.213
4 22 ms 23 ms 23 ms 196.26.210.212
5 22 ms 23 ms 23 ms mi-za-umh-p8-ten-0-0-0-1.ip.isnet.net [168.209.93.240]
6 193 ms 202 ms 196 ms core2b-dock-pos-0-3-4-1.ip.isnet.net [168.209.0.27]
7 219 ms 194 ms 203 ms core1b-dock-ten-0-4-0-0sub8.ip.isnet.net [168.209.246.65]
8 194 ms 192 ms 201 ms linx.ae4-irt1.lon37.uk.as13237.net [195.66.224.99]
9 206 ms 198 ms 198 ms ae1-irt1.ams01.nl.as13237.net [82.197.136.22]
10 201 ms 201 ms 201 ms ae1-irt1.dus03.de.as13237.net [82.197.128.21]
11 202 ms 201 ms 201 ms Primacall-FRA-9-eth11-104.de.lambdanet.net [217.71.104.82]
12 202 ms 200 ms 200 ms live.sipgate.de [217.10.68.147]

Trace complete.

This is becoming a constant occurrence, International is terrible on Afrihost, been this way for months.
It would seem the only solution is to cancel and go somewhere else?
 
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THIS. But mine is said to be congestion, which I am inclined to believe as well, but more and more people are complaining of the same symptoms.

I find it hard to believe that this is caused by congestion. I have had no problems with my line for several months.
Things seem to be better today, should this start up again, I will post some tests....
 
BBC, Same story :crylaugh:

-snip

This is becoming a constant occurrence, International is terrible on Afrihost, been this way for months.
It would seem the only solution is to cancel and go somewhere else?

Not aware of any overall issues, I'll see if our Network team can better read these results.

EDIT: There's a routing failure somewhere outside of our network, but we're chatting to our upstream providers to escalate the issue.
 
Last edited:
Are you also seeing similar port errors?

Not sure, all my pings to bras.afrihost.com and vienna.at were perfect, just don't understand why my skype and GW2 kept disconnecting. It got better towards 11pm.

Not aware of any overall issues, I'll see if our Network team can better read these results.

EDIT: There's a routing failure somewhere outside of our network, but we're chatting to our upstream providers to escalate the issue.

Hope you fix it, that will hopefully be it :)
 
Is AfriGenie around? Still waiting for him since Wednesday to give me feedback on my line speed issue.
 
Not sure, all my pings to bras.afrihost.com and vienna.at were perfect, just don't understand why my skype and GW2 kept disconnecting. It got better towards 11pm.



Hope you fix it, that will hopefully be it :)

Keep me posted :)
 
Here and there lag spikes in LoL, but that might have been server. Else it's been a lot better. Will try GW2 in a bit.

Man I love holidays :D

International is borked in general at the moment, latency 100ms higher than normal, and packet loss of around 2-6%
Tested: Sipgate, Skype, BBC, CNN, Plycoco.de, even Standard Bank which is not international. :confused:

Edit: Packet loss climbing now at 10%, sites timing out. :whistle:
Edit 2: I give up :twisted: Talk about taking the scenic route 27 Hops?
Internet Solutions is a whole 11 Hops?

1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.173) 8.409 ms 8.948 ms 8.259 ms
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 14.923 ms 14.157 ms 14.952 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 14.305 ms 14.197 ms 14.247 ms
5 41.162.84.192 (41.162.84.192) 19.450 ms 19.789 ms 19.061 ms
6 172.18.1.162 (172.18.1.162) 1112.904 ms 1822.047 ms 1523.644 ms
7 if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net (41.206.179.13) 1423.156 ms 1823.534 ms 1222.631 ms
8 if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net (216.6.55.85) 1193.171 ms 1192.762 ms 1193.177 ms
9 if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net (41.206.178.2) 1283.069 ms 1265.046 ms 1265.830 ms
10 if-ae-5-80.tcore2.PV9-Lisbon.as6453.net (80.231.159.57) 1195.374 ms 1194.624 ms 1194.130 ms
11 if-ae-2-2.tcore1.PV9-Lisbon.as6453.net (80.231.158.5) 200.794 ms 200.615 ms 200.821 ms
12 if-ae-1-3.tcore1.SV8-Highbridge.as6453.net (80.231.158.30) 1189.193 ms 1189.338 ms 1225.198 ms
13 if-ae-2-2.tcore2.SV8-Highbridge.as6453.net (80.231.139.1) 1188.459 ms 1190.828 ms 1189.190 ms
14 if-ae-11-2.tcore1.L78-London.as6453.net (80.231.139.42) 1188.699 ms 1188.567 ms 1188.265 ms
15 if-ae-17-2.tcore1.LDN-London.as6453.net (80.231.130.130) 1186.436 ms 1190.505 ms 1186.728 ms
16 195.219.83.186 (195.219.83.186) 1188.238 ms 1187.667 ms 1196.380 ms
17 ae-4.r22.londen03.uk.bb.gin.ntt.net (129.250.5.24) 1183.570 ms 1182.831 ms 1183.787 ms
18 ae-10.r24.londen12.uk.bb.gin.ntt.net (129.250.4.23) 1188.975 ms 1190.030 ms 1188.717 ms
19 ae-3.r21.frnkge03.de.bb.gin.ntt.net (129.250.3.138) 1219.542 ms 1198.385 ms 1202.967 ms
20 ae-3.r02.frnkge04.de.bb.gin.ntt.net (129.250.4.54) 1196.628 ms 1202.030 ms 1204.747 ms
21 te0-0-2-3.c550.f.de.plusline.net (212.119.15.58) 1201.494 ms 1200.609 ms 1201.040 ms
22 82.98.102.16 (82.98.102.16) 1220.981 ms 1225.284 ms 1227.403 ms
23 82.98.102.89 (82.98.102.89) 1203.985 ms 1202.395 ms 1202.501 ms
24 82.98.98.205 (82.98.98.205) 1335.360 ms 1202.286 ms 1207.462 ms
25 82.98.98.250 (82.98.98.250) 1207.214 ms 1222.831 ms 1202.999 ms
26 212.19.42.26 (212.19.42.26) 1208.673 ms 1209.008 ms 1212.159 ms
27 live.sipgate.de (217.10.68.147) 1197.345 ms 1197.711 ms 1198.289 ms
 
Last edited:
International is borked in general at the moment, latency 100ms higher than normal, and packet loss of around 2-6%
Tested: Sipgate, Skype, BBC, CNN, Plycoco.de, even Standard Bank which is not international. :confused:

Edit: Packet loss climbing now at 10%, sites timing out. :whistle:
Edit 2: I give up :twisted: Talk about taking the scenic route 27 Hops?
Internet Solutions is a whole 11 Hops?

-snip

It's something we're looking at, this isn't specifically our network but rather some strangeness on routing between links well outside of our control.
 
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