Afrihost New Network Feedback - Part 2

LaraC · Jun 26, 2016

bigboy529 said:
Last Result:
/Snip

I'll test the same addresses and see what happens.

kohlhtor · Jun 26, 2016

LaraC said:
I saw your previous post. It is bad but you should have forwarded it to one of the Reps instead or blank the name of the consultant.
Hope your line is fixed soon.

It is not the line with telkom is fine

LaraC · Jun 26, 2016

PeerBlock prevented access to cnn until I disabled it. Here is my results.

Code:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert google.co.za

Tracing route to google.co.za [216.58.223.3]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    20 ms    18 ms    19 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    18 ms    16 ms    17 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5   154 ms   257 ms    95 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    91 ms    93 ms    95 ms  41.164.52.40
  7    38 ms    37 ms    38 ms  172.18.1.162
  8   139 ms   140 ms   138 ms  72.14.194.206
  9    38 ms    38 ms    39 ms  72.14.237.239
 10    38 ms    38 ms    38 ms  jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

C:\Users\Lara>tracert cnn.com

Tracing route to cnn.com [157.166.226.25]
over a maximum of 30 hops:

  1  General failure.

Trace complete.

C:\Users\Lara>tracert cnn.com

Tracing route to cnn.com [157.166.226.25]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    19 ms    16 ms    17 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    17 ms    16 ms    17 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5   129 ms   126 ms   114 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6   125 ms   124 ms   119 ms  41.164.52.40
  7    53 ms    60 ms    66 ms  if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  8   171 ms   166 ms   167 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
  9   191 ms   188 ms   191 ms  if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
 10   241 ms   253 ms   271 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 11   176 ms   171 ms   172 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 12   163 ms   161 ms   182 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 13   167 ms   166 ms   167 ms  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 14   166 ms   166 ms   165 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 15   252 ms   240 ms   226 ms  195.219.83.102
 16   346 ms   338 ms   333 ms  ae-2-52.ear3.Atlanta2.Level3.net [4.69.150.221]
 17   350 ms     *      366 ms  TIME-WARNER.ear3.Atlanta2.Level3.net [4.16.116.250]
 18   253 ms   253 ms   253 ms  10.165.0.57
 19   248 ms   248 ms   248 ms  10.165.0.68
 20   309 ms   313 ms   302 ms  www.cnn.com [157.166.226.25]

Trace complete.

C:\Users\Lara>tracert mybroadband.co.za

Tracing route to mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    17 ms    16 ms    16 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    18 ms    16 ms    16 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5    75 ms    80 ms    83 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    59 ms    60 ms    63 ms  41.164.52.40
  7   109 ms   235 ms    74 ms  if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  8   261 ms   288 ms   225 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
  9   159 ms   159 ms   159 ms  if-ae-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
 10   254 ms   268 ms   254 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 11   167 ms   170 ms   166 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 12   166 ms   193 ms   167 ms  if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
 13   165 ms   165 ms   165 ms  if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
 14   158 ms   159 ms   159 ms  80.231.20.66
 15   159 ms   159 ms   159 ms  104.20.72.110

Trace complete.

LaraC · Jun 26, 2016

kohlhtor said:
It is not the line with telkom is fine

Oops! Hope Afrihost is able to trace the fault and fix it.

kohlhtor · Jun 26, 2016

This trace from telkom to sipgate in Germany

Telkom To Afrihost.co.za

Sipgate.de from Afrihost up to 400 ms

LaraC · Jun 26, 2016

Test with Afrihost to sipgate.de.

Code:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert sipgate.de

Tracing route to sipgate.de [217.10.79.9]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    16 ms    16 ms    16 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    19 ms    16 ms    16 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  5     *      107 ms   120 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    92 ms    97 ms    97 ms  41.164.52.40
  7    60 ms    59 ms    63 ms  if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  8   245 ms   245 ms   225 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
  9   219 ms   220 ms   224 ms  if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
 10   280 ms   268 ms   266 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 11   172 ms   172 ms   171 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 12   205 ms   191 ms   178 ms  if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
 13   162 ms   161 ms   162 ms  if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
 14   165 ms   165 ms   166 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 15   250 ms   238 ms   239 ms  195.219.83.102
 16   236 ms   235 ms   234 ms  ae-3-80.edge4.Frankfurt1.Level3.net [4.69.154.136]
 17   210 ms   210 ms   220 ms  ae-3-80.edge4.Frankfurt1.Level3.net [4.69.154.136]
 18   191 ms   189 ms   200 ms  te2-2.c102.f.de.plusline.net [212.162.24.58]
 19   171 ms   172 ms   172 ms  82.98.102.13
 20   180 ms   180 ms   179 ms  82.98.98.250
 21   175 ms   174 ms   175 ms  212.19.42.26
 22   180 ms   180 ms   179 ms  sipgate.de [217.10.79.9]

Trace complete.

Devo1 · Jun 26, 2016

kohlhtor said:
This trace from telkom to sipgate in Germany

Telkom To Afrihost.co.za

Sipgate.de from Afrihost up to 400 ms

I have the same problem every night at intermittent times for the past 2 weeks. Afrihost says everything fine their side and Telkom says everything fine on their side. Sent everyone countless traceroutes and speedtest etc. every day to no avail. Dont know what to do anymore. Trying do download a torrent for the past 3 hours. Speeds go up and down the whole time between 10 -110 kbs. Up down up down. Average shows 82kbs/s And yes the torrent is fine. 82% now

kohlhtor · Jun 26, 2016

LaraC said:
I saw your previous post. It is bad but you should have forwarded it to one of the Reps instead or blank the name of the consultant.
Hope your line is fixed soon.

Why I Must blank the Name I'm sick off the Stupid answers I getting
I'm a network administrator the Afrihost support is not worth 5 days for a copy and past Answer
I ask 3 times the reps for Answers

And 2 months of packed loss at the Cape Town pop

LaraC · Jun 26, 2016

kohlhtor said:
Why I Must blank the Name I'm sick off the Stupid answers I getting
/Snip

Your message would have carried they same weight even if you had blanked the name.

ps. I know it is very frustrating when you expect results and your expectations aren't met.

Hummercellc · Jun 26, 2016

Lara I am not sure how your international latency is so low. Mine is terrible ATM but my local latency is the same as yours. Granted you may be using a different undersea cable than I am due to location, but still, I have moments where everything is fine to international services, and moments where everything international goes to hell. But local traffic for me is never a problem.

LaraC · Jun 26, 2016

Hummercellc said:
Lara I am not sure how your international latency is so low. Mine is terrible ATM but my local latency is the same as yours. Granted you may be using a different undersea cable than I am due to location, but still, I have moments where everything is fine to international services, and moments where everything international goes to hell. But local traffic for me is never a problem.

My routing goes via Cape Town. I'm not sure which route it takes from there.
I'm in the Eastern Cape and at one stage I had better latency to Vienna than a person who stays in Cape Town.

ps. I have accounts with Afrihost and Telkom and both produce similar results. I'm very lucky, I guess.

TEXTILE GUY · Jun 26, 2016

Tracing route to prod.turner.map.fastlylb.net [151.101.60.73]
over a maximum of 30 hops:

1 6 ms 1 ms 1 ms 192.168.1.1
2 113 ms 100 ms 109 ms 169-0-4-1.ip.afrihost.co.za [169.0.4.1]
3 * * * Request timed out.
4 128 ms 101 ms 174 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 151 ms 121 ms 183 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 92 ms 10 ms 10 ms 41.162.84.192
7 519 ms 506 ms 562 ms 172.18.1.162
8 225 ms 195 ms 201 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
9 193 ms 299 ms 450 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 275 ms 187 ms 187 ms if-ae-5-80.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
11 667 ms 304 ms 179 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 750 ms 720 ms 218 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 198 ms 201 ms 215 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
14 * 362 ms 500 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
15 405 ms 202 ms 227 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 357 ms 450 ms 320 ms 195.219.83.102
17 313 ms 314 ms 323 ms ae-239-3615.edge6.London1.Level3.net [4.69.166.89]
18 * * * Request timed out.
19 252 ms 222 ms 250 ms 151.101.60.73

Trace complete.

Just throwing it in to the mix ....

Geoff.D · Jun 26, 2016

LaraC said:
My routing goes via Cape Town. I'm not sure which route it takes from there.
I'm in the Eastern Cape and at one stage I had better latency to Vienna than a person who stays in Cape Town.

ps. I have accounts with Afrihost and Telkom and both produce similar results. I'm very lucky, I guess.

Luck should not play a role at all ....

LaraC · Jun 26, 2016

TEXTILE GUY said:
Tracing route to prod.turner.map.fastlylb.net [151.101.60.73]
/Snip

Not really the same as our routing differs.

Code:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert prod.turner.map.fastlylb.net

Tracing route to prod.turner.map.fastlylb.net [151.101.60.73]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    21 ms    16 ms    16 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    18 ms    17 ms    17 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  5    68 ms    64 ms    69 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    61 ms    60 ms    69 ms  41.164.52.40
  7    17 ms    19 ms    18 ms  if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  8   169 ms   195 ms   195 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
  9   173 ms   173 ms   171 ms  if-ae-5-40.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
 10   247 ms   389 ms   189 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 11   172 ms   171 ms   171 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 12   163 ms   160 ms   160 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 13   166 ms   166 ms   165 ms  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 14   165 ms   164 ms   166 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 15   237 ms   257 ms     *     195.219.83.102
 16   166 ms   164 ms   165 ms  ae-237-3613.edge6.London1.Level3.net [4.69.166.81]
 17     *        *        *     Request timed out.
 18   166 ms   165 ms   165 ms  151.101.60.73

Trace complete.

LaraC · Jun 26, 2016

daniellgr said:
Luck should not play a role at all ....

Alright. Maybe all the circumstances work in my favour.

TEXTILE GUY · Jun 26, 2016

LaraC said:
Not really the same as our routing differs.

Indeed ... TBH I am not too sure what I am looking at, Textile Guy here .... IT not my strong suit at all.

Was hoping to offer a comparative to OP who has the problem.

Hummercellc · Jun 26, 2016

So basically the only solution for the group of us having constant international problem's is to cancel and go elsewhere. Afrihost don't seem to give a damn. Only a select few are not having any issues, and those select few all seem to be in the Cape area.

LaraC · Jun 26, 2016

TEXTILE GUY said:
Indeed ... TBH I am not too sure what I am looking at, Textile Guy here .... IT not my strong suit at all.

Was hoping to offer a comparative to OP who has the problem.

The latency to local sites should preferably be as low as possible whereas international sites should be <200ms if you are a gamer.

ps. The result of route tests are affected if your network is in use. It is best to do them when you aren't downloading or streaming content. The stats you posted look awful, by the way.

LaraC · Jun 26, 2016

Hummercellc said:
So basically the only solution for the group of us having constant international problem's is to cancel and go elsewhere. Afrihost don't seem to give a damn. Only a select few are not having any issues, and those select few all seem to be in the Cape area.

No, I believe the more errors you can point out will make the task of the network engineers easier to correct the system where it is lacking.

Geoff.D · Jun 26, 2016

LaraC said:
Alright. Maybe all the circumstances work in my favour.

You are at the coast, but half way between CT and DBN where the cables land .... I am in gangster land on Telkom ISP.

I get superb results to that site (151.101.16.73) --- 180ms - 188ms. Local connectivity is excellent (13 - 14 ms).

A friend of mine on Afrihost in the same exchange area right now ( he is next door to me, working on the same copper cable to the same exchange) right now while I was doing the trace, gets well over 300 ms. The routing his trace takes so vastly different from mine, BUT his local connection is simply terrible at the moment (varies between 50-ms and 109ms) go figure that one out.

PS: I have a 2Mbps service, he has I think a 4 Mbps service.

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Afrihost New Network Feedback - Part 2

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