Afrihost New Network Feedback - Part 2

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I report my problems but your critical care give me no right answers their say their have no control over the traffic outside the Afrihost network

This was the answers I get from critical care

Good day Thorsten

I hope you are well :)

The packet loss indicated in the screenshot is not on the Afrihost network but on an international network. I will however pass this information on to the network team.

I hope this information serves you well, have a great day and please let me know if I can help with anything else :)
 
kohlhtor said:
I report my problems but your critical care give me no right answers their say their have no control over the traffic outside the Afrihost network

This was the answers I get from critical care

Good day Thorsten

I hope you are well :)

The packet loss indicated in the screenshot is not on the Afrihost network but on an international network. I will however pass this information on to the network team.

I hope this information serves you well, have a great day and please let me know if I can help with anything else :)
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The exact reason I am not interested in logging a ticket, nothing ever comes of those. I have always had to PM one of the Afriteam here to get anything done. Support is a joke
 
Hummercellc said:
The exact reason I am not interested in logging a ticket, nothing ever comes of those. I have always had to PM one of the Afriteam here to get anything done. Support is a joke
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International is stuffed

e48928d6d4e022c6c77f82425375534a.jpg

Every evening the same problem
 
electrofreeze said:
even browsing is down the crapper you have to refresh 2-3 times to get to a page
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It is starting to feel like the MTN fiasco all over again, Afrihost do not have enough capacity again, the sun goes down and so does network performance.
And they are denying any problems.
Something is wrong with the Afrihost Network.
 
The are have to use the profits to pay for mtn
And all the empty promises to update support have backup and always capacity
The real world is les support shorter support time all critical care answers the next morning when their is no problems
 
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kohlhtor said:
I report my problems but your critical care give me no right answers their say their have no control over the traffic outside the Afrihost network

This was the answers I get from critical care

Good day Thorsten

I hope you are well :)

The packet loss indicated in the screenshot is not on the Afrihost network but on an international network. I will however pass this information on to the network team.

I hope this information serves you well, have a great day and please let me know if I can help with anything else :)
Click to expand...

We are definitely listening, but we also need to measure issues reported against our own testing and other client reports to determine if this is a network wide issue, a local issue or a user issue. At the moment, we don't believe that international throughput is an issue, but we'll look into any issues that could have produced the issue you mentioned like DNS or routing.
 
Hummercellc said:
The exact reason I am not interested in logging a ticket, nothing ever comes of those. I have always had to PM one of the Afriteam here to get anything done. Support is a joke
Click to expand...

Our support guys are sometimes a better port of call. They also see the flow of calls coming in and will know before anyone else if this is a common issue or a new issue they have not come across. They will also know if there have been any fixes or workaround identified.
 
Hummercellc said:
Everything is slow, can't access Mweb's sites, Afrihost website is down, my mobile data sims are all down. So over this...
But the question is where do I go?
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The website was down for a time last night (I got a call around 10pm or so) but I don't think there were any other major issues at the time (as far as the DSL network). There was also an APN issue on mobile, which was probably resolved around 8/9pm when we saw people report that they were back online.
 
Hummercellc said:
And everything would appear to be back to normal this morning?
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It's possible that the issues are related, perhaps an issue at NAP. We'd have to be able to recreate the problem to really know what could have happened.

As far as I am aware this was not reported by our NOC team, so we'll need to monitor and test when we see this happens again (and which and how many users are affected).
 
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