Afrihost New Network Feedback - Part 2

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kohlhtor said:
Wait afrihost will say we see no problem last night we dreaming this
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We definitely didn't pick this up on our side, but we will always be open to investigating and trying to recreate the problem. Even if it turns out to be a user issue, if we know more about it, then we can add to our knowledge base.
 
kohlhtor said:
The are have to use the profits to pay for mtn
And all the empty promises to update support have backup and always capacity
The real world is les support shorter support time all critical care answers the next morning when their is no problems
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That's definitely not the case. As far as I can see, performance has been good for a long time, and I haven't seen posts of poor experience for a while. Simply taking this incident to conclude a conspiracy is really a bit strange.

Remember that Afrihost doesn't own shares in itself. The individual directors/shareholders are using their own finance to purchase back their shares, and it would be silly for MTN to let them take or borrow money from Afrihost to do that. So there is really no motivation to squeeze money out of clients - it's not going to affect that transaction in any way whatsoever, if you think about it.

With regard to support, I can say that these have not been empty promises at all. I see groups of trainees being thoroughly trained and deployed almost monthly and our team is steadily growing. We are definitely investing significantly in both getting more people and investing in quality training and support.

I think with Critical Care, they are a special unit but they can't be expected to work 24 hours a day. That's why we have 24 hour support. Otherwise, Critical Care will give you the steps to create the tests they need and you will need to run them when you notice an issue. From there, they can try to recreate it. If it requires a specific time for testing, they will make arrangements to do so, or request that our NOC's monitor the issue over that specific period.

Not trying to blow you out of the water here, Thorsten, but I think you raise some serious issues, and I want to make sure I address them for anyone asking themselves the same.
 
AfriMan said:
That's definitely not the case. As far as I can see, performance has been good for a long time, and I haven't seen posts of poor experience for a while. Simply taking this incident to conclude a conspiracy is really a bit strange.

Remember that Afrihost doesn't own shares in itself. The individual directors/shareholders are using their own finance to purchase back their shares, and it would be silly for MTN to let them take or borrow money from Afrihost to do that. So there is really no motivation to squeeze money out of clients - it's not going to affect that transaction in any way whatsoever, if you think about it.

With regard to support, I can say that these have not been empty promises at all. I see groups of trainees being thoroughly trained and deployed almost monthly and our team is steadily growing. We are definitely investing significantly in both getting more people and investing in quality training and support.

I think with Critical Care, they are a special unit but they can't be expected to work 24 hours a day. That's why we have 24 hour support. Otherwise, Critical Care will give you the steps to create the tests they need and you will need to run them when you notice an issue. From there, they can try to recreate it. If it requires a specific time for testing, they will make arrangements to do so, or request that our NOC's monitor the issue over that specific period.

Not trying to blow you out of the water here, Thorsten, but I think you raise some serious issues, and I want to make sure I address them for anyone asking themselves the same.
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In all fairness, When I had major issues Critical Care never resolved my problems, it was an endless back and forth of the blame game for over 3 months.
Eventually I got hold of Telkom Directly and within a day my problems were resolved, so I do not think your Critical Care Team is worth anything, just personal experience and opinion.
 
AfriMan said:
Our support guys are sometimes a better port of call. They also see the flow of calls coming in and will know before anyone else if this is a common issue or a new issue they have not come across. They will also know if there have been any fixes or workaround identified.
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I send all my trace to critical care including last night slow OS X update was 1/3 of line speed telkom full line speed

This morning was again high latency
209a66dd9e33a11c41b86e39f7f89afe.jpg
 
i have never have i get reply after hours or on weekend mostly in the morning's
critical is for me 24 hr support other it is not critical
On Monday thear say problem is fixed wat was not true

I send post yesterday morning and evening this morning it takes 2 to 3 day to get reply
This is not support
 
Tested sipgate.de, no issues here. And I'm nearly 2000kms from Kohlhtor's location.
C:\Users\DANIE>tracert sipgate.de

Tracing route to sipgate.de [217.10.79.9]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 19 ms 19 ms 19 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 * 23 ms 20 ms jhb-rx1.ip.adsl.co.za [169.1.5.18]
5 20 ms 20 ms 20 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 18 ms 19 ms 18 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 20 ms 19 ms 18 ms 41.169.57.216
8 19 ms 19 ms 19 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
9 191 ms 213 ms 218 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 182 ms 182 ms 182 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
11 181 ms 182 ms 180 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 178 ms 178 ms 183 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 188 ms 189 ms 189 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
14 185 ms 185 ms 193 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
15 192 ms 192 ms 192 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 184 ms 184 ms 184 ms 195.219.83.186
17 178 ms 180 ms 181 ms ae-4.r24.londen12.uk.bb.gin.ntt.net [129.250.5.24]
18 203 ms 200 ms 194 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.138]
19 198 ms 198 ms 198 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.54]
20 201 ms 212 ms 208 ms te0-0-2-3.c550.f.de.plusline.net [212.119.15.58]
21 190 ms 190 ms 190 ms 82.98.102.16
22 198 ms 199 ms 208 ms 82.98.102.89
23 195 ms 194 ms 194 ms 82.98.98.205
24 201 ms 210 ms 201 ms 82.98.98.250
25 193 ms 193 ms 193 ms 212.19.42.26
26 197 ms 196 ms 196 ms sipgate.de [217.10.79.9]
 
kohlhtor said:
you brake out JHB not cape town different route
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Have you even considered the fact that ASSIA DSM could be active on your line?. ASSIA increases ping by up to 40ms and does sometimes cause packet loss. That would make VoIP services very unstable. I'm guessing that's why you have a Fritz!box right?, any way not the point, check your line stats for indication of ASSIA presence, if that's the case its not Afrihost's fault
 
Hummercellc said:
I had major issues Critical Care never resolved my problems, it was an endless back and forth [...] for over 3 months.
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This was my experience exactly for 3 months then I just gave up and accepted Afrihost can not provide a stable gaming platform.
 
My Line is fine problem is only with afrihost
webafrica and telkom is fine no packet loss
this happen every evening


krustyrsa said:
Have you even considered the fact that ASSIA DSM could be active on your line?. ASSIA increases ping by up to 40ms and does sometimes cause packet loss. That would make VoIP services very unstable. I'm guessing that's why you have a Fritz!box right?, any way not the point, check your line stats for indication of ASSIA presence, if that's the case its not Afrihost's fault
Click to expand...
 
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krustyrsa said:
Strange that your speed has not improved, have they confirmed exchange congestion?
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not sure, my speeds have slightly improved. But i still think there is congestion. i know they said their was some link missing, which they needed to add or fix. Its only been a few days, so will monitor and see if the speeds improve
 
kohlhtor said:
My Line is fine problem is only with afrihost
webafrica and telkom is fine no packet loss
this happen every evening
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Are you using the 1GB test accounts on webafrica/telkom? You do know that each time you swap over its going to do a port recreate?
Why don't you just move over if Afrihost is not working out for you?
 
Please please please AfriMan check your PM. I really could do with a a little help soon.
 
AfriMan said:
The website was down for a time last night (I got a call around 10pm or so) but I don't think there were any other major issues at the time (as far as the DSL network). There was also an APN issue on mobile, which was probably resolved around 8/9pm when we saw people report that they were back online.
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I got jumps of 50% loss on counterstrike at that time.
 
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