Afrihost New Network Feedback - Part 2

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standerr said:
All I know is that Afrihost is playing with loosing customers again.

Also a customer having gone through the hell of Afrihost at its worst. Also remembering how we were promised they will give back to the loyal customers, going through the network pain, when the time is right. As a business customer I've not received a single cent in refund since the new network was rolled out. So all lies it seems.

Now we're here again. According to the reports "our" network is fine. It's upstream where the issue lies. Well then why is everything fine when you switch over to a Telkom account. No issues.

Telkom
Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    41 ms    29 ms    30 ms  ipc-1-up.south.dsl.telkomsa.net [105.226.0.6] 
  4    26 ms    25 ms    21 ms  ipc-aggr-1.south.dsl.telkomsa.net [105.226.0.13] 
  5    25 ms    25 ms    25 ms  blv-pr-02-be200-vl1.net.telkomsa.net [105.226.0.54] 
  6    21 ms    23 ms    38 ms  ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138] 
  7    29 ms    53 ms    58 ms  optinet.ixp.capetown [196.10.140.15] 
  8    33 ms    23 ms    31 ms  te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1] 
  9    26 ms    33 ms    58 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254] 
 10    75 ms    75 ms    69 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
 11    27 ms    23 ms    24 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 12    24 ms    23 ms    25 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 13    27 ms    39 ms    33 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 14    24 ms    24 ms    24 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Afrihost
Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3   105 ms   217 ms    73 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4   129 ms   122 ms   116 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    54 ms    57 ms    65 ms  optinet.ixp.capetown [196.10.140.145] 
  6    83 ms    82 ms    82 ms  te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2] 
  7   110 ms   117 ms   114 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254] 
  8    76 ms    73 ms    72 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
  9    26 ms    22 ms    22 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 10   102 ms    59 ms    37 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11   129 ms   125 ms   120 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12    50 ms    55 ms    62 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

If you look at those results you'll spot the same hops being repeated with Telkom and Afrihost, but you'll notice that on an Afrihost account those same hops have high latency.
Click to expand...

It would seem the links between Afrihost and Mweb are either congested or being throttled. But this will be denied. It is rather annoying when Afrihost deny any problems, but we are all clearly pointing it out to them.
 
Hummercellc said:
It would seem the links between Afrihost and Mweb are either congested or being throttled. But this will be denied. It is rather annoying when Afrihost deny any problems, but we are all clearly pointing it out to them.
Click to expand...

I've given them a 12Mb spreadsheet with trace routes done every 15 minutes to various hosts. Enough evidence to show when and which hops are having latency.
 
steel_dog said:
"There" meaning the exchange?

I'm kinda flabbergasted that no-one from (telephone) support has contacted me as yet. I logged the latest incident around 22h38 on Monday. They had the full business day on Tuesday. Not hearing from them yet is poor form!

-snip
Click to expand...

Exchange congestion is entirely out of our hands. We'll need to see a ping to bras.afrihost.com to see if the latency jumps up from there. I can definitely tell you that there's no where near the amount of latency on our network compared to the results you've posted here.

Please include a ping to bras.afrihost.com, the more pings the better. This will monitor your latency to your exchange.
 
Hi AfriGuy, what's the latest feedback from your support team? I'm still experiencing routing issues to M-Web's network on a daily basis.
 
tigerminx said:
Hi AfriGuy, what's the latest feedback from your support team? I'm still experiencing routing issues to M-Web's network on a daily basis.
Click to expand...

It's sitting with our Senior Network guys, I should have some feedback by 5pm today.
 
tigerminx said:
Hi AfriGuy, what's the latest feedback from your support team? I'm still experiencing routing issues to M-Web's network on a daily basis.
Click to expand...

AfriGuy said:
It's sitting with our Senior Network guys, I should have some feedback by 5pm today.
Click to expand...

Our Network team have various test scenarios setup for all IPC POPs and will monitor throughout the times where poor results are being reported.
 
roadcat said:
Clientzone down?
Click to expand...

I'm afraid so :(
Looks like we're seeing some connectivity issues at Gallo Manor. Our team are aware and working on a fix.

EDIT: I've had a notice added to our site.
 
Last edited:
Could somebody explain the limited twitch bandwidth?

40Mb line can't handle a 5Mb stream... Can watch the TI but I expected to be able to watch in source quality
 
There it goes... Routing to M-Web broken. Youtube videos not streaming due to adverts not being able to load... Very very frustrating.

M-Web.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 22 ms 20 ms 19 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 21 ms 19 ms 19 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 21 ms 19 ms 19 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 19 ms 18 ms 19 ms optinet.ixp.durban [196.10.141.75]
7 * * * Request timed out.
8 * * * Request timed out.


News24

Tracing route to x.24.com [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 21 ms 19 ms 19 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 20 ms 20 ms 19 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 20 ms 19 ms 19 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 19 ms 19 ms 18 ms optinet.ixp.durban [196.10.141.75]
7 * * * Request timed out.
8 * * * Request timed out.
 
tigerminx said:
There it goes... Routing to M-Web broken. Youtube videos not streaming due to adverts not being able to load... Very very frustrating.

M-Web.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 22 ms 20 ms 19 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 21 ms 19 ms 19 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 21 ms 19 ms 19 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 19 ms 18 ms 19 ms optinet.ixp.durban [196.10.141.75]
7 * * * Request timed out.
8 * * * Request timed out.


News24

Tracing route to x.24.com [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 21 ms 19 ms 19 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 20 ms 20 ms 19 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 20 ms 19 ms 19 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 19 ms 19 ms 18 ms optinet.ixp.durban [196.10.141.75]
7 * * * Request timed out.
8 * * * Request timed out.
Click to expand...
Yip, same story. But at least general latency has improved. For how long who knows. Afrihost's network is like a lucky packet, you never know what you will get.
 
Back to struggling again
Cannot cownload from usenet or any other P2p

Struggling to connect to work VPN, and when connected takes up to a minute to do a screen update. Started again at 19:00 this evening. Taking bets it will work fine again after 22:00 like in the past.
Shaping again on Business???????????????
 
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