Afrihost New Network Feedback - Part 2

[Unhappy1]

EDIT:

Okay nvm routing gaming is IMPOSSIBLE. Switched to my cybersmart account....

Gaming was impossible this afternoon had to switch to Telkom, seriously considering downgrading my account. Afrihost has been very disappointing recently.

 

[cavedog]

Gaming was impossible this afternoon had to switch to Telkom, seriously considering downgrading my account. Afrihost has been very disappointing recently.

Very. I'm actually already cancelled and switched to cybersmart. Was just reporting. Switched to cybersmart and stable. Basically was just using my last bit of data.

 

[LaraC]

Evening.

 

[PurSpyk!!]

The undercover Afrihost sponsored client, to show things are not really that bad.

 

[Vorastra]

Same issue again as last night. Both my friend and I are having the smae issue in different parts of Durban.
http://i.imgur.com/8Yypur5.png
Hop 7 is meant to be ~30ms. Hope 8 is meant to be ~190.

 

[Hummercellc]

These last few weeks have been absolutely terrible. International goes belly up every night. The mweb network becomes inaccessible, Facebook videos buffer and hardly ever play. Local latency jumps all over the place and p2p is pretty much dead. Are Afrihost even concerned in the slightest? It is not like I am the only one. I see daily posts of people experiencing the same problems as myself. Critical Care are of no use, my issues have been sitting with them for 8 weeks now, and I have seen zero improvements.

 

[wingnut771]

Evening.

View attachment 383415

Are you a gamer? We all know speedtests are optimised.

 

[Tw171]

These last few weeks have been absolutely terrible. International goes belly up every night. The mweb network becomes inaccessible, Facebook videos buffer and hardly ever play. Local latency jumps all over the place and p2p is pretty much dead. Are Afrihost even concerned in the slightest? It is not like I am the only one. I see daily posts of people experiencing the same problems as myself. Critical Care are of no use, my issues have been sitting with them for 8 weeks now, and I have seen zero improvements.

I didn't even bother with sending them tests, its the same problem that everyone is experiencing. I genuinely believe there is a capacity problem. The Business uncapped shaping policy pretty much tells us that their capacity is being stretched. This exhaustive testing that they put their customers through is very reminiscent of what Iburst used to do back in the day. I think its supposed to buy time or something. Anyway I joined crystal web and the difference is night and day.

 

[Hummercellc]

I didn't even bother with sending them tests, its the same problem that everyone is experiencing. I genuinely believe there is a capacity problem. The Business uncapped shaping policy pretty much tells us that their capacity is being stretched. This exhaustive testing that they put their customers through is very reminiscent of what Iburst used to do back in the day. I think its supposed to buy time or something. Anyway I joined crystal web and the difference is night and day.

What is sad is Afrihost have a customer portal like no other, light years ahead of the competition. If only their DSL network was the same. One would have thought with the reduction in IPC pricing Afrihost would have been able to increase capacity and lower contention, neither seem to have happened. Afrihost should take their upstream provider Echo SP to task. This is becoming unacceptable, as much as they Afrihost deny any problems on the network, there are.

 

[cavedog]

What is sad is Afrihost have a customer portal like no other, light years ahead of the competition. If only their DSL network was the same. One would have thought with the reduction in IPC pricing Afrihost would have been able to increase capacity and lower contention, neither seem to have happened. Afrihost should take their upstream provider Echo SP to task. This is becoming unacceptable, as much as they Afrihost deny any problems on the network, there are.

+1 The IPC prices drops meant 1 of 2 things for ISPs.... Drop prices at same performance levels or keep prices the same and get more capacity.

If memory serves me right neither happened at afrihost. There was no price reduction and by the looks of things capacity wasn't increased too. These symptoms of high latency means just 1 thing. Shortage of capacity. It only happens during evening peak so yeah capacity issues.

 

[wingnut771]

I didn't even bother with sending them tests, its the same problem that everyone is experiencing. I genuinely believe there is a capacity problem. The Business uncapped shaping policy pretty much tells us that their capacity is being stretched. This exhaustive testing that they put their customers through is very reminiscent of what Iburst used to do back in the day. I think its supposed to buy time or something. Anyway I joined crystal web and the difference is night and day.

That's exactly what it is.

 

[wingnut771]

+1 The IPC prices drops meant 1 of 2 things for ISPs.... Drop prices at same performance levels or keep prices the same and get more capacity.

If memory serves me right neither happened at afrihost. There was no price reduction and by the looks of things capacity wasn't increased too. These symptoms of high latency means just 1 thing. Shortage of capacity. It only happens during evening peak so yeah capacity issues.

1 of 3 things:

Keep prices and capacity the same and make shareholders happy.

 

[GRES]

I tried Crystalweb.
The same line, hardware and software.
Everything working like a sharm!
Afrihost told me foggy story during past weeks about pings, software e.t.c.
Bu****t!
They have problems and don't want to admit.
I spent numerous hours with the tests and conversations with them tried to solve THEY issues!
Now i tested Afrihost and Crystal connections - by simply change user/pass on the router even without disconnection of the router from ADSL. It is day and night! The same websites streams full speed. According to the previous info they are outdated and slow!
So the story with Afrihost see the finish line . . .

 

[LaraC]

Are you a gamer? We all know speedtests are optimised.

No, but I'm always willing to test links that are provided.

 

[DeSLAM]

Cape Town East - Corline has been digging open lines in our area over the past 3 days - they closed up the hole they dug yesterday - but now our internet is totally buggered again.

Tracing route to www.afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 1 ms <1 ms * 10.0.0.2
2 858 ms 795 ms 1055 ms 169-0-44-1.ip.afrihost.co.za [169.0.44.1]
3 * * * Request timed out.
4 958 ms 916 ms 991 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 902 ms 724 ms 753 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 952 ms 1065 ms * optinet.ixp.capetown [196.10.140.145]
7 1178 ms 931 ms 1084 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
8 1089 ms 1010 ms * te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
9 929 ms 1062 ms 1058 ms 102.te0-0-2-0.vic-tr-1.optinet.net [197.80.7.36]
10 997 ms 815 ms 676 ms 197-81-226-77.jhb.mweb.co.za [197.81.226.77]
11 968 ms 1123 ms 930 ms 197-81-226-53.jhb.mweb.co.za [197.81.226.53]
12 1049 ms 1026 ms 829 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
13 * 885 ms 955 ms 197-81-229-9.jhb.mweb.co.za [197.81.229.9]
14 1044 ms 1038 ms 1075 ms 41-86-112-68.mweb.co.za [41.86.112.68]

Trace complete.

Tracing route to www.afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 <1 ms * * 10.0.0.2
2 1049 ms 979 ms 913 ms 169-0-44-1.ip.afrihost.co.za [169.0.44.1]
3 * * * Request timed out.
4 934 ms 923 ms 995 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 983 ms 1011 ms 1051 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 1016 ms 903 ms 875 ms optinet.ixp.capetown [196.10.140.145]
7 988 ms 1065 ms 944 ms te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
8 822 ms 930 ms * te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
9 * 1054 ms 1166 ms 102.te0-0-2-0.vic-tr-1.optinet.net [197.80.7.36]
10 902 ms 739 ms 933 ms 197-81-226-77.jhb.mweb.co.za [197.81.226.77]
11 1065 ms 1032 ms 1041 ms 197-81-226-53.jhb.mweb.co.za [197.81.226.53]
12 1016 ms 864 ms 871 ms 197-81-229-2.jhb.mweb.co.za [197.81.229.2]
13 992 ms 1020 ms 805 ms 197-81-229-9.jhb.mweb.co.za [197.81.229.9]
14 788 ms 998 ms 967 ms 41-86-112-68.mweb.co.za [41.86.112.68]

Trace complete.

Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 979 ms * 910 ms 169-0-44-1.ip.afrihost.co.za [169.0.44.1]
3 947 ms * 870 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 1005 ms 744 ms 747 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 1090 ms 889 ms 800 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 1020 ms 1026 ms 1052 ms africainx.ixp.capetown [196.10.140.7]
7 1097 ms 928 ms 825 ms CORE.GP-ID-DCE-3.TO.GP-ID-MEC-1.AINX.P2P.10G.za.africainx.net [41.84.13.196]
8 726 ms 887 ms 1015 ms 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59]
9 914 ms 789 ms 899 ms www.afrihost.com [104.20.30.244]

Trace complete.

Router Stats Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 184 130
Attenuation (dB): 335 195
Output Power (dBm): 171 79
Attainable Rate (Kbps): 4864 924


Maybe their monitoring team is asleep at the wheel?

Telkom downplays ADSL exchange congestion concerns
Telkom says that it continuously monitors its DSLAM backhaul with regards to potential congestion, and takes action if problems are detected
By Staff Writer - July 17, 2013
http://mybroadband.co.za/news/adsl/82301-telkom-downplays-adsl-exchange-congestion-concerns.html

 

[kohlhtor]

I download tv show from Germany 500 Kb/s and web Africa 1.2 mbyte/s

 

[DeSLAM]

Speedtest.net results AFTER Telkom resetting the ports and switching the router off and on again.

Ping 785ms to Vox Telekom server IP in Cape Town
Download Speed 0.23Mbps
Upstream Speed 0.35Mbps

So if resolving congestion requires investment by Telkom into the local exchange set-up - I suppose we in our area are basically screwed, and there are new residential expansion ongoing - which will mean even more unhappy Telkom ADSL line renters.

New tracert www.afrihost.com after reboot and port reset....

Tracing route to www.afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 * <1 ms <1 ms 10.0.0.2
2 1005 ms 1039 ms 767 ms 169-0-44-1.ip.afrihost.co.za [169.0.44.1]
3 * 821 ms 955 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 887 ms 890 ms 899 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 706 ms 807 ms 919 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 1041 ms 1043 ms 873 ms africainx.ixp.capetown [196.10.140.7]
7 1007 ms 1086 ms 816 ms CORE.GP-ID-DCE-3.TO.GP-ID-MEC-1.AINX.P2P.10G.za.africainx.net [41.84.13.196]
8 982 ms 1073 ms 1030 ms 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59]
9 909 ms 1053 ms 1086 ms 104.20.31.244

Trace complete.

Looks like its time to go and dig out the old 56K dial-up modem...

 

[DeSLAM]

I download tv show from Germany 500 Kb/s and web Africa 1.2 mbyte/s

Changing ISP wont fix over congested infrastructure - I'll just be paying more money into Telkom's problem...to another ISP monthly...so no point in upgrading this account to anything "faster" either - If I cannot even get consistent speeds I am meant to be getting on the current account.

The only thing that will be "FASTER" will be the name of the account on the invoice.

The ISPs don't own the exchanges or the DSLAMS...Telkom does.

 

[GRES]

You are right from one side.
From another side please then explain the next:
webpage with the videoclip downloading from one ISP at 50Kps and with the same line, hard/software 600Kps under the management of another ISP. All this NOW - network is not busy.
So "faster" is working for the some cases.

 

[standerr]

Latency and download speed very up and down this afternoon.
Speed tests obviously full speed. They must be shaping the sh*t out of our business accounts again.

5pm today

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    23 ms    22 ms    22 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4    77 ms    77 ms    71 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    23 ms    22 ms    22 ms  optinet.ixp.capetown [196.10.140.145] 
  6    49 ms    43 ms    45 ms  te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2] 
  7    51 ms    37 ms    35 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254] 
  8    23 ms    22 ms    23 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
  9    46 ms    50 ms    52 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 10    24 ms    23 ms    23 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11    82 ms    79 ms    76 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12    22 ms    23 ms    22 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

4:30pm

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    22 ms    22 ms    22 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4    45 ms    44 ms    54 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    24 ms    24 ms    23 ms  optinet.ixp.capetown [196.10.140.145] 
  6   253 ms    92 ms    66 ms  te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2] 
  7    41 ms    39 ms    36 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254] 
  8    22 ms    22 ms    22 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
  9     *       47 ms    43 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 10    24 ms    26 ms    22 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11    94 ms   221 ms    85 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12    27 ms    23 ms    22 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

4pm

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    22 ms    21 ms    21 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4    21 ms    21 ms    21 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    23 ms    21 ms    21 ms  optinet.ixp.capetown [196.10.140.145] 
  6    24 ms    23 ms    25 ms  te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2] 
  7    30 ms    29 ms    31 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254] 
  8    38 ms    21 ms    22 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
  9    22 ms    21 ms    22 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 10    23 ms    22 ms    22 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11    22 ms    22 ms    23 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12    23 ms    22 ms    22 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.