Afrihost New Network Feedback - Part 2

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Definitely no widespread issues, this issue was trended from this thread last night and our team are working on a fix :)

KZN had high latency just the other weekend, it was fixed for a week before it came back again. A large portion of last month was either high latency or the inability to connect to Mweb sites.
 
And this is a serious post, not an "off topic" response. There might be something on the horizon that fits into the issue under discussion.

PS. don't bother reporting this post as I have done so myself.

OK...
The reasons have been discussed a few times in this thread around why we can't simply share DSL data to Mobile.
 
Streaming with Twitch has been much better today, still waiting for the CC team to hook me up with a test account.
 
We're working on it :(

Having youtube streaming issue amongst others

Details


4meg business acc

KZN area

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 3 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 18 ms 18 ms 35 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
4 1013 ms 17 ms 18 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 17 ms 19 ms 17 ms 41.162.84.192
6 30 ms 27 ms 26 ms 172.18.1.162
7 26 ms 31 ms 31 ms 72.14.194.206
8 26 ms 26 ms 26 ms 72.14.239.129
9 28 ms 25 ms 26 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.


Last Result:
Download Speed: 2360 kbps (295 KB/sec transfer rate)
Upload Speed: 387 kbps (48.4 KB/sec transfer rate)
Latency: 26 ms
Jitter: 10 ms
9/2/2016, 7:02:11 AM


Can I assume the issue you refer to and my problem are related?
(speed a bit poor)
 
Is support ever going to get on board with known issues when you log a ticket ?
I post the problem here and Afriguy says what it is and being worked on.
I log a ticket to support about it, traceroutes etc... and get

"I've remotely recreated your ADSL port in order to refresh your line. I've also run a session auditor on your account in order to refresh your connectivity profile. Please reboot your router at your earliest convenience and re-test your connection."
 
Streaming with Twitch has been much better today, still waiting for the CC team to hook me up with a test account.

Thanks for the update! I'll ask the CC Team to send you those details ASAP.
 
Having youtube streaming issue amongst others

Details


4meg business acc

KZN area

Tracing route to youtube-ui.l.google.com [216.58.223.46]
over a maximum of 30 hops:

1 3 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 18 ms 18 ms 35 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
4 1013 ms 17 ms 18 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 17 ms 19 ms 17 ms 41.162.84.192
6 30 ms 27 ms 26 ms 172.18.1.162
7 26 ms 31 ms 31 ms 72.14.194.206
8 26 ms 26 ms 26 ms 72.14.239.129
9 28 ms 25 ms 26 ms jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.


Last Result:
Download Speed: 2360 kbps (295 KB/sec transfer rate)
Upload Speed: 387 kbps (48.4 KB/sec transfer rate)
Latency: 26 ms
Jitter: 10 ms
9/2/2016, 7:02:11 AM


Can I assume the issue you refer to and my problem are related?
(speed a bit poor)

Youtube shouldn't be having any problems, which DNS are you using at the moment?
 
Is support ever going to get on board with known issues when you log a ticket ?
I post the problem here and Afriguy says what it is and being worked on.
I log a ticket to support about it, traceroutes etc... and get

"I've remotely recreated your ADSL port in order to refresh your line. I've also run a session auditor on your account in order to refresh your connectivity profile. Please reboot your router at your earliest convenience and re-test your connection."

:(

Our Team has to follow basic troubleshooting steps, but we're working to improve the communication internally to make sure our Team is as up to date as possible.
 
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