Afrihost New Network Feedback - Part 2

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standerr said:
Not when there has been no movement/changes to them in years.

Based on the experience I've had the last month+ I'm just waiting to hear how this plays out. Otherwise I'm sadly moving on. Paying a premium to have an uncapped and unshaped account, only to suffer during the evenings and having shaping policies changed on you is not fun anymore. Loyalty only goes that far.
Click to expand...

Sorry to hear you feel that way, I really think our value (both a Rand value and experience value) is pretty hard to beat.
As discussed on a previous post though, I believe you're in touch with our Critical Care team to work towards a solution?
 
Results at this part of the day:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=38ms TTL=63
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 38ms, Average = 23ms

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms myrouter.Home [192.168.1.1]
2 * * * Request timed out.
3 20 ms 19 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 19 ms 23 ms 19 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 26 ms 29 ms 25 ms 41.162.84.192
6 29 ms 26 ms 27 ms 172.18.1.162
7 30 ms 37 ms 46 ms cloudflare.ixp.joburg [196.46.25.198]
8 30 ms 28 ms 28 ms 104.20.30.244

Trace complete.

Telkom is inquiring if all is fine. Should I say yes?
 
moedawood said:
Results at this part of the day:

-snip

Trace complete.

Telkom is inquiring if all is fine. Should I say yes?
Click to expand...

Looks good to me.
What's your experience like though? If you're happy then I'm happy :)

Maybe hold off on the feedback until you've run some tests this evening.
 
AfriGuy said:
Sorry to hear you feel that way, I really think our value (both a Rand value and experience value) is pretty hard to beat.
As discussed on a previous post though, I believe you're in touch with our Critical Care team to work towards a solution?
Click to expand...

It's been a month now, with no solution. Donovan in critical care initially said it looks like shaping, you say it cannot be. Now the NOC team is testing.... Not sure what they're testing, but in any case.
I can live with bad service when I don't pay that much. You get what you pay for, but these accounts aren't exactly cheap.

In any case it's not just that. We've been through the whole discussion about struggling networks, customers helping with testing and sticking through the crap. Only to have business customers excluded from receiving anything when you give back to your customers.
I've made my feelings about it clear.

So this being Afrihost's last chance in my books. Let's see if I can be surprised.
 
AfriGuy said:
Looks good to me.
What's your experience like though? If you're happy then I'm happy :)

Maybe hold off on the feedback until you've run some tests this evening.
Click to expand...

This is the results with my iPad:

PING bras.afrihost.com (155.239.255.250): 56 data bytes

64 bytes from 155.239.255.250: icmp_seq=0 ttl=63 time=44.838 ms

64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=19.181 ms

64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=46.531 ms

64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=46.342 ms

64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=19.343 ms

64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=49.520 ms

64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=44.632 ms

64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=42.806 ms


--- 155.239.255.250 ping statistics ---
8 packets transmitted, 8 received, 0.00% packet loss
round-trip min / avg / max = 19.181 / 39.149 / 49.520 ms

Any idea why this is? Why is the iPad and Laptop results so different? Both connected to Wirelessly.
 
moedawood said:
This is the results with my iPad:

PING bras.afrihost.com (155.239.255.250): 56 data bytes

64 bytes from 155.239.255.250: icmp_seq=0 ttl=63 time=44.838 ms

64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=19.181 ms

64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=46.531 ms

64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=46.342 ms

64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=19.343 ms

64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=49.520 ms

64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=44.632 ms

64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=42.806 ms


--- 155.239.255.250 ping statistics ---
8 packets transmitted, 8 received, 0.00% packet loss
round-trip min / avg / max = 19.181 / 39.149 / 49.520 ms

Any idea why this is? Why is the iPad and Laptop results so different? Both connected to Wirelessly.
Click to expand...
Can you run the laptop via Ethernet cable and see what you get?
 
Icemanbrfc said:
Can you run the laptop via Ethernet cable and see what you get?
Click to expand...

Okay. I'll do that now.

This is Laptop via WiFi:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=30ms TTL=63
Reply from 155.239.255.250: bytes=32 time=25ms TTL=63
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 30ms, Average = 23ms

Sending the results via Ethernet now
 
via ethernet:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 26ms, Average = 19ms
 
standerr said:
It's been a month now, with no solution. Donovan in critical care initially said it looks like shaping, you say it cannot be. Now the NOC team is testing.... Not sure what they're testing, but in any case.
I can live with bad service when I don't pay that much. You get what you pay for, but these accounts aren't exactly cheap.

In any case it's not just that. We've been through the whole discussion about struggling networks, customers helping with testing and sticking through the crap. Only to have business customers excluded from receiving anything when you give back to your customers.
I've made my feelings about it clear.

So this being Afrihost's last chance in my books. Let's see if I can be surprised.
Click to expand...

I see there was feedback from our team on Monday, I'm sure something will be forthcoming soon.
 
moedawood said:
This is the results with my iPad:

-snip


--- 155.239.255.250 ping statistics ---
8 packets transmitted, 8 received, 0.00% packet loss
round-trip min / avg / max = 19.181 / 39.149 / 49.520 ms

Any idea why this is? Why is the iPad and Laptop results so different? Both connected to Wirelessly.
Click to expand...

moedawood said:
via ethernet:

-snip
Click to expand...

Latency will jump around a bit if you're on WiFi, these results look pretty normal to me though.
 
AfriGuy said:
Latency will jump around a bit if you're on WiFi, these results look pretty normal to me though.
Click to expand...

Okay. I'll do some tests tonight and post it here. Then advise me if there is any issue. My main issue is Facebook videos. They keep buffering. Snapchat and Instagram sometimes also takes quite some time to load and I'm on a 4mbps line. Not sure why this happens. Streaming works perfectly on 720p but in the evenings sometimes it struggles 360p. With no one else using the internet. Even Apps from App store takes a bit long like a 10MB App will take more than 3/4 minutes to download.
 
moedawood said:
via ethernet:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=26ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=18ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 26ms, Average = 19ms
Click to expand...

Your WiFi could be suffering due to interference. Download a tool on the iPad like WiFi analyzer and check how much the signal fluctuates.
 
moedawood said:
Okay. I'll do some tests tonight and post it here. Then advise me if there is any issue. My main issue is Facebook videos. They keep buffering. Snapchat and Instagram sometimes also takes quite some time to load and I'm on a 4mbps line. Not sure why this happens. Streaming works perfectly on 720p but in the evenings sometimes it struggles 360p. With no one else using the internet. Even Apps from App store takes a bit long like a 10MB App will take more than 3/4 minutes to download.
Click to expand...

All/ any issues should be sorted out :)
 
Johnatan56 said:
Your WiFi could be suffering due to interference. Download a tool on the iPad like WiFi analyzer and check how much the signal fluctuates.
Click to expand...

Do you have any specific App in mind? I tried looking in the App store. Only tools for traceroute and ping came up. using iNet tools for that.
 
moedawood said:
Do you have any specific App in mind? I tried looking in the App store. Only tools for traceroute and ping came up. using iNet tools for that.
Click to expand...

Seems Apple doesn't like any form of WiFi sniffer, you can only get such an app with a jailbroken iPad.
PM incoming.
 
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