Afrihost New Network Feedback - Part 2

Status
Not open for further replies.
My Business Uncapped is in the toilet... if it really is a fibre break, then explain to me how I have switched to an AH CAPPED account, and it is working perfectly? Even torrents are working correctly!

Once again, Business clients get the short end... in the last 3 years, we have gotten NOTHING for any of the issues AH has had. Capped clients get "mystery discounts", "magic data", "double data", "18 hour free data" and "R1 for any account" specials.

I have NEVER received even 10c refund/reduction for all the crap we have had to put up with, nor have I ever been compensated for all the time spent troubleshooting THEIR network.

ALL I CAN SAY IS................ W O W !
 
Last edited:
At the end of the month I pay Afrihost. When the line is down or slow - Afrihost is to blame - nobody else.
I had lots of buffering this morning (Afrihost) trying to stream the All Blacks. Decided to spend R100 on Telkom and yes buffer free. Well done Telkom.
Also send Afrihost an email canceling the contract. Had nothing but issues the last 5 days with You Tube and streaming.
It seems that Afrihost is back online. Streaming F1 third practice - buffer free.
#pay back my money Afrihost# LoL
 
kohlhtor said:
But when I phone 9:00 this morning the support knows nothing and only 30 min later there only update the web page
The problem started at 8:00 this morning this says a lot about network monitoring witch is not working special on weekends
Click to expand...

+1 They expect their clients to do their monitoring for them, always been like this. Just go through these threads and see how many times they have been hammered for not informing their customers and/or updating their network status pages...


cortexenslaver said:
My Business Uncapped is in the toilet... if it really is a fibre break, then explain to me how I have switched to an AH CAPPED account, and it is working perfectly? Even torrents are working correctly!

Once again, Business clients get the short end... in the last 3 years, we have gotten NOTHING for any of the issues AH has had. Capped clients get "mystery discounts", "magic data", "double data", "18 hour free data" and "R1 for any account" specials.

I have NEVER received even 10c refund/reduction for all the crap we have had to put up with, nor have I ever been compensated for all the time spent troubleshoot THEIR network.

ALL I CAN SAY IS................ W O W !
Click to expand...

+1 Exactly how I feel. I share your pain.
 
Ive been streaming 1080 content from youtube and exodus the whole morning up to now no issues. PTA 10mb line
 
ArnoVermeulen said:
Ive been streaming 1080 content from youtube and exodus the whole morning up to now no issues. PTA 10mb line
Click to expand...

The issues currently are in the Western and Eastern Cape regions due to a damaged optic cable (theft related).

Seems to be restored now though
 
cortexenslaver said:
My Business Uncapped is in the toilet... if it really is a fibre break, then explain to me how I have switched to an AH CAPPED account, and it is working perfectly? Even torrents are working correctly!

Once again, Business clients get the short end... in the last 3 years, we have gotten NOTHING for any of the issues AH has had. Capped clients get "mystery discounts", "magic data", "double data", "18 hour free data" and "R1 for any account" specials.

I have NEVER received even 10c refund/reduction for all the crap we have had to put up with, nor have I ever been compensated for all the time spent troubleshooting THEIR network.

ALL I CAN SAY IS................ W O W !
Click to expand...


This. All the way through the afrigreen issue et al "There is something in store for our uncapped clients" not a brass dime, yet everyone else gets discounts / freebies.

Think this will be my last month with afrihost as a business client. Rather try someone else.
 
Before you introduced this "R1 steal", i upgraded my line from 10mb to 20 mb and the upgrade was successful. We then recieved an e-mail from Gian about the R1 package change. So I though i try things out. I then upgraded to a 20mb business package since I will only be charge R1 and I can downgrade to my normal package before the 23rd of the month. Today I wanted to downgrade to my normal package as the business uncapped is really not making any difference. Clientzone says I can only make 2 package changes in one month. WTF!!! so now I am faced with a possible R2K bill end of the month? I don't want this package and surely I didn't even know that I am going to be locked into this package. Please attend to this and downgrade me to my normal package 50 plus 50 GB.
 
micham03 said:
Before you introduced this "R1 steal", i upgraded my line from 10mb to 20 mb and the upgrade was successful. We then recieved an e-mail from Gian about the R1 package change. So I though i try things out. I then upgraded to a 20mb business package since I will only be charge R1 and I can downgrade to my normal package before the 23rd of the month. Today I wanted to downgrade to my normal package as the business uncapped is really not making any difference. Clientzone says I can only make 2 package changes in one month. WTF!!! so now I am faced with a possible R2K bill end of the month? I don't want this package and surely I didn't even know that I am going to be locked into this package. Please attend to this and downgrade me to my normal package 50 plus 50 GB.
Click to expand...

It's weekend, they don't operate on the forum.
Call them on 011 612 7200 (weekends till 15h00) or "SMS "Help" to 32541
* SMS charged at R1.50. Free SMSes do not apply."

From the site.
 
roadcat said:
Bit harsh to criticize. This is the first issue I have had for a long time, otherwise it has been a perfect experience.
Click to expand...
Ditto, but i didnt exeperience any outage. I received an sms saying there is an issue and its being attended to
 
Can confirm - appears fixed in PE.

40mbps VDSL getting full speeds again.

Well done AH.
 
jmacc said:
On a Windows 10 device, launch task manager, on the performance tab select your active network interface. Kick off the update process, wait for the downloads phase. Back to task manager, your network receive performance counter and graph should be close to your ADSL link speed. You can also do something similar on a MAC.
Just ensure that no other devices are connected to your router when you do this test because if other devices are busy downloading stuff, your test results will not be accurate. There is also a way to test the connection speed on IOS devices. Let me know if you want to do this and I'll send you the details.
Click to expand...

Please send me the details to test on iOS
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X